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“Hands down the best customer service you could ask for ... after living and traveling around the world, it's hard to impress my husband but this store, specifically Paul, has certainly done just that! An extremely knowledgeable staff that greet you with a smile and welcome questions about projects and both new/old hobbies. We can't wait to go back and see what new tools and tricks they have next.”
“Even though this location is in a very weird place behind the plaza, it's well worth the trip. You can get tools, accessories, and equipment at various price points, for novices and professionals. HINT: if you do any type of art, crafts, sewing, etc, come here FIRST. The storage container/organization area is phenomenal and it's nowhere near the price of typical sources.”
7:45AM - 7:15PM
7650 Williamson Rd, Roanoke
Hardware Stores
“When u need bolts nuts screws nails...ect.. couplers pea traps so fourth an such go to back Wall start searching spread the rows out and the rows and rows and slide over and rows I was sweaty lol and still had to yell for service to get coupler I needed and pea trap. I laughed and laughed at my trip to Northwest Ace Hardware .......it was a experience...but the 2 younger guys helped me and I had to Smile they kept their cool...”
“These guys are awesome! They have pulled us out of a jamb on more occasions than one with their stock of hard to find bolts and special tools. Not to mention the customer service provided is just as awesome! Thank you Automotive Fasteners!”
“Jd went above and boyond with cutting me a key that none of the other big named hardware stores and their big fancy machines could. Thanks so much for all your effort.”
“Walked in for a return and new purchase. The place had a vibe of odd customers and many employees behaving like it’s their first day on the job. It all changed when an angel from power tools offered to help. Home Depot employee KATHY was helpful and knowledgeable. I left happy with my reciprocating saw and she guided me to future purchases for future home improvements.”
“On this visit we were looking for a washing machine since ours had died. Plenty of selection. We bought it on Sunday and it was delivered to our home the next morning.
The salesman was pleasant and knowledgeable. The two delivery guys were strong, pleasant, and efficient.
Our house has a scary staircase to the basement, but it was not a problem. They also took the old dead machine with them.”
“The staff is so helpful here, I hope this is just the beginning of their careers. I'll never get that credit card they keep pushing (hence the 4 stars- I know they can't help it). But, I've learned so much about soil, gloves and hoses in two weeks that idk if this is a Home Depot or an agricultural school. I love this location. And my puppy does even more!”
“I just went to Lowe's on Rutger's near Crossroads Mall and let me tell ya Jeremy in the wood/lumber department is the best he helped me beyond any other person I've came in contact with at that store that man needs a raise he knew where everything was and cut the items perfectly and quickly. A huge thanks goes to you Jeremy.”
“What's not to love. A big toy store. Tools, wood, tools, paint, tools, hardware, tools, plants, tools, appliances, tools, safety supplies, tools, shingles, tools, metal, tools, snacks........ and on top of all that...... they have lots of tools!!”
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“I usually am able to find any type of hardware, fastener, tie down, garden supplies, etc. Extremely helpful personnel that are eager to assist. They don't ignore you or try to avoid you like the big box store. Go here first!”