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December 2023 by Michael Brylewski
Quick and thorough!
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October 2023 by Ray Wilson
They did an amazing job on my repair, I was rear-ended by another driver and it looks like nothing ever happened to my car , extremely happy with the service!
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September 2023 by Hoover Lee
I've waited a few months after they completed the work before reviewing to make sure everything has stayed in good shape.We hit a deer back in Jan and a friend of a friend recommended that I call Ben at Hannabass & Rowe. Every body shop, including H&R, was backed up for at least two months. Anyway, the deer wiped out the right headlight assembly, grill, condenser, horn, etc. Once they got the car, H&R took about three weeks to evaluate, order parts, fix, paint, and deal with insurance. They did an outstanding job. Looks and runs great. We have been pleased with their work.Services: Painting
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July 2023 by Billy Bob
I would have given this place a 4.5 star rating, but they charged me a 3% fee to pay with my debit card. The owner and/or manager said they tell everyone about the fee and there is a sign posted. Well, they did NOT tell me. My bank is right up the road, and I could have easily got the money and paid with cash.My car was ready when promised, and they did a pretty good job with the work. The employees were very nice until I called back about the fee. Like I told the owner, I will NEVER bring another car there. He would rather lose my business than refund my 3% fee.
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July 2023 by Katelynn
My insurance works closely with Hannabass and when I got in a collision I was told to bring my car here. The mechanics were great and super friendly. The estimate was exactly around what it should’ve been. However, I feel as though my car was being parted behind the scene. The woman at the front desk refused to allow me to have my car parts back, including the front decorative grill and a headlight that had no damage. They were never put in the back seat/trunk like they should’ve. She refused to give me back my front licenses plate and said I had to talk to my insurance about it, but progressive told me it’s personal theft and I’d have to file a police report. I was unable to buy my car back because of the tear down and missing pieces sadly.. They also wouldn’t tell me the estimate number themselves even though I signed a waiver, not progressive. Not worth the extra hassle.
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May 2023 by Sheri Burnett
Amazing work by the employees. Jimmy Shine did a great job on my repair.
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August 2022 by Erin Foster
Did a great job repairing my car. Paint matches perfectly.
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April 2022 by Katharine Rucker
The staff at Hanabass did excellent work on my car! Their attention to detail is appreciated, and they took great care to ensure that my car looked exactly like it did before the accident. Highly recommend. The finished product was perfect.Services: Painting
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March 2022 by Loren Fennell
Have serviced every car I’ve had to be fixed in the Roanoke area. Do a great job, grand customer service, & awesome turn around??
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January 2022 by Keith A.
My wife was side swiped in July 2021 by a tractor trailer, damaging the entire driver's side of her car. Body panel and door were literally torn open. The damage went from bumper to bumper. The repair work was absolutely fantastic. In fact it was so good that when we traded the car in, the dealers inspector asked me to go out and show him exactly where they repaired it. Highly recommended them for their excellent quality and customer service.
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December 2021 by Justine Thompson
Never followed up about some minor issues I had after their work was done even though I left several voice mails. Never took accountability for things that were overlooked and cause my car to not start the day after bring it home. They said it was off their lot so it was not their problem even though everything was being paid for by insurance so I don't understand why I was treated that way.
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July 2021 by Janney Carter
Wow! They are very honest! I had some parts that popped out a place and he was able to fix it and I offered to pay him and he said oh don't worry about! Wow! I will definitely come back here!
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May 2021 by Mrs. Blaze
Never followed up about some minor issues I had after their work was done even though I left several voice mails. Never took accountability for things that were overlooked and cause my car to not start the day after bring it home. They said it was off their lot so it was not their problem even though everything was being paid for by insurance so I don't understand why I was treated that way.
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May 2021 by Richard Derrico
Excellent as always. I've worked with the polite and knowledgeable staff for years. They do reasonably priced and high quality work. I very much recommend them.
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February 2021 by Justone Allah
did good job on my merceles e 320 would recommend them to my friends
