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February 2024 by Ian O'Brien
We Loved the Hotel. Parking is an issue but after knowing to use Town Parking all sorted. Breakfast was exactly what we needed as we were travelling. Could have Valet Parking if could justify charge. Staff were very helpful. The Hotel is right in the centre of town, Close to shops and Restaurants.
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January 2024 by Jessica Baylor
Rooms: Standard hotel room, cleanWalkability: In walking distance of many restaurants, bars and marketFood & drinks: Free hot breakfast with a variety of options
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January 2024 by Amy Meister
Convenient location to Market Street. Very clean and comfortable! Staff was very friendly and accommodating! Highly recommend. Would definitely stay again!
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January 2024 by Prinster Ana
Gorgeous room and decent food. Right downtown which is super nice! Extremely close to the Amtrak station as well!
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December 2023 by Ffhh Dfgg
Staff yelled at me if I had used the bathroom in lobby thinking I was someone off the street. Didn’t appreciate the language and tone used. Will never return
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December 2023 by Ian Totten
Clean rooms, great breakfast, and very convenient location.
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December 2023 by spandan kumar
Nearby activities: Walkable distance from all noteworthy places in downtown.
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November 2023 by Natalie Miller
My husband and I stayed here for only one night and were a little disappointed, especially for a Hilton.When we walked in there were two attendants at the check in counter but they didn’t greet us at all. One, I believe was training or was just extremely shy. The other started chatting with their manager about changing her schedule, quitting, and gossiping about another supervisor. They were not quiet about it at all. There is a time and a place for that conversation and it’s not in a busy hotel lobby where guests can hear you. Super unprofessional.Once the attendant gave us our room key that was it. She didn’t point us to the elevator, explain where parking was or how to access it, Wi-Fi info, tell us what time breakfast was… nothing. We had to ask all the questions.Room was ok and looked a little outdated from the photos online. We were missing coffee cups, there was blood on the down comforter, some coffee or drink spilled on the wall, and the shower didn’t drain properly.Breakfast was decent for grab and go options and probably was the only positive during our stay.Hotel is walkable to shops, restaurants and bars so that was awesome.
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November 2023 by James D
The entrance to the hotel seems to be a little dated but good security and friendly front desk personnel. The king suite is very nice though with great views!
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October 2023 by Robert
sigh...........just got here in the the room, and it smells bad and pretty dinghy in here. $400+ dollars down the drain. It's bad when the hotels you're staying in leave such an sour feeling of disappointment that you don't even want to visit the other local businesses. This place is no different than your rural mom and pop motel in the middle of nowhere. I'd been better off sleeping at a truck stop.
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August 2023 by William Masten
This is the second time I have stayed here. I love the location and affordability. Staff is nice but I have never had an issue with anything. Breakfast is a normal hotel breakfast. Rooms are clean. I just enjoy staying here.
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August 2023 by Marianne Lloyd
I loved how the rooms were bigger than other Hampton Inns I have visited. The location was terrific, the staff were fast and friendly, and the room had a great view of the star at night. I saw some recent negative reviews but we did not experience anything that was mentioned. I would absolutely stay here again if I find myself in Roanoke.
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August 2023 by Jake Wilds
Front desk personnel were great! The room cleanliness was perfect. The free breakfast was always kept stocked and had great taste. The location is great if you're looking to explore all of downtown. Everything is within walking distance which makes everything easier. The rooms with balconies have great views as well.Rooms: Very cleanNearby activities: Soooo much to list!Walkability: Your can walk anywhere around downtown.
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August 2023 by RJ Grudeski
I would not recommend this hotel to ANYONE. I am a diamond member with Hilton saying this. Everything in Roanoke is less than a 10 min distance please stay elsewhere.We had requested room service daily and confirmed this with the front desk staff. We had stayed for several nights and only received it on the fourth day. We had gone down a total of five times throughout our stay to confirm daily service and that was never upheld. It wasn’t just one particular staff member, we dealt with three different individuals and it was never fixed.To go along with this, their “business center” is not that at all. They have a broken laptop with a printer in their lobby. When I asked about printing apparently the printer is not operable. But the one in the back was! And conveniently it’s a ten dollar usage fee for doing so. Very convenient that the printer in the “business center” was down, and it would be a charge to print anything. I have stayed in several hiltons being a diamond member and I have NEVER been charged for printing and they were always in color. Of course ours was in black and white.Furthermore, the staff we have encountered were so miserable. No one would greet you when you were leaving or entering. This is unlike any Hilton I have stayed in. You could audibly hear their conversations being held in the back office while there are multiple people attempting to check in. If you didn’t yell for their attention, or wait almost ten minutes, no one was going to come out and assist your needs.I had tried to rectify my situation with front desk and were told I would receive points onto my account. That does not make up for the worst stay I have had in ANY hotel. It’s not hard to have an operating printer, room service, or a staff with some hospitality.
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August 2023 by J Pearce Beissinger
Friendly staff. Nice private parking. Decent morning breakfast to get u started(except the burned over concentrated coffee …but I’m a bit of a coffee snob)Rooms were clean and well preparedThanks for the pleasant stay!!
