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March 2024 by Erica
Matt did our installation today and he was awesome!! He was very quick and showed us each step. And the internet has been great so far! Thank you very much
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March 2024 by Rebecia Massie
DOES ANYONE HAVE GLOFIBER IN THE 24179 AREA OR JORDANTOWN, THAXTON AREA !!!!!???????!?*
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March 2024 by Monique Pannell
Josh was great!! He was right on time. Very knowledgeable and he had to install a landline which is like a lost skill. Josh was friendly and my husband and I had a very pleasant experience.So far, the service has met our expectations. Looks forward to a long lasting relationship!
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March 2024 by Robert Knapp
Internet sucks completely bad going back to my old wifi!!!
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March 2024 by Joseph Coleman
Good customer service
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March 2024 by Adam Murphy
Just moved here and my experience with Glo couldn't have been easier to set up online. No issues with timing, but I booked more than 2 weeks in advance. Service was quick and easy for set up. Was done within an hour and a half. Now have better than ever internet which is really nice. Nothing beats fiber and it is clear here to me
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February 2024 by Kimberly McCormick
A huge thank you to William Albert! He answered so many of my questions and made a 15 yr switch from Cox as easy as could be. The service has been great and we are saving so much money!!
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February 2024 by Mike Gann
Our experience with glow fiber has been hands-down better than the cable company that has a monopoly in our area. Stephen walked us throughout plan options in plain language, and was prepared with technical info also. Kevin did our install. He was very knowledgeable, and friendly. He was on time and quick. The only reason our install took an hour is because the software needed to update, and that took a few minutes. He sealed the exterior hole well and caught/ cleaned every bit of dust created. I can’t say enough about the professionalism and quality of our install.
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January 2024 by Chris Pressley
My place is glowing!
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December 2023 by Hailey Battle
Every single person I’ve spoke to here in Roanoke has been absolutely amazing. The kindness they show even at 8:50 AM! They don’t know how much it means to people who may be having a bad time. They will work with you and do their best to help. Thank you for always being wonderful! Every person I’ve spoke to!
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November 2023 by Patti Gross
We switched to Glo Fiber almost a year ago and have been very pleased with it. Along with faster, lower priced service, their technicians are knowledgeable and polite. J. B. you went above and beyond in helping us this morning and we appreciate your patience. Thank you!
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October 2023 by Jeffrey Bodle
Getting internet through this company has been the absolute WORST experience. Glofiber talks about their quick internet speeds but won’t talk about how their speed isn’t extended into their customer service. 2 weeks ago I moved into a house and properly scheduled getting them out to install wifi. I work full time and also go to school online. The day they were scheduled to come out, they called to reschedule needing 10 days before they’d come install due to things needing to still be done on their end. Frustrated but still understanding I rescheduled. Today was the day they were rescheduled to come out with the time frame of 10am-1pm. I took off from work to insure I’d be there to let them in. A little after 1 pm I hadn’t heard anything from them so I decided to call for an update. I was informed that they canceled my appointment and I was needing to reschedule again do to things on their end.. They never once called to update me durning those first ten days. My yard was marked and ready for them on day two and yet they never came. When talking with customer service with these problems, they couldn’t give me a straight answer and was very short and to the point with me. I am truly unsatisfied with everything up to this point and have wasted almost 3 weeks of my time and still have no wifi. I feel like I am better off going to Cox.. and so is everyone else.
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September 2023 by Carl Smith
I switched from paperless billing to having the bill mailed, because I am filing for Bankruptcy and can't use my credit card to pay online, and my brother agreed to pay it if they mail it to us. It didn't get done. So frustrating! I was assured that it was done, but it wasn't! Not happy!
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September 2023 by Ny Luong
I have a pretty unique circumstance but Greg patiently helped me navigating through the whole thing. He was able to get me a next-day appointment to have my equipment installed. Yay to internet service! Kudos to Greg and the team!P/S: they showed up on time today for the installation appointment, fast and efficient, very professional!
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September 2023 by Gene Mcgregor
Glo Fiber installed fiber optic cabel and boxes the end of February & the beginning of Maarch. Service still isn't available. Called them and they said they couldn't get the permits for hookup. My ? Is, Why install the cables and spend the expenses to bring in crews from Ohio to install when you don't have the needed permits to connect .
