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July 2024 by Anre Vimo
This facility gets 5 stars because of the owner and his staff’s superb customer service, the price per unit compared to other facilities and the fact that this is one of the few facilities that still offer 24 hour access. Thank you.
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June 2024 by Lisa Lipps
Extremely helpful customer service.
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June 2024 by Paul Godin
Affordable, clean, and assessable.
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May 2024 by Royal auto detailing LLC ,
I’ve been renting a few units at Star City Storge for over 8 years now the owner Andrew, very nice and professional . If you need a storage units i highly recommend .
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May 2024 by Kara B
This place is horrid. My elderly disabled mother is paying these people $189/mo for this gross unit. We came to move stuff out and the mattress, box spring, and love seat had all gotten damaged by water running in under the door and mice and rats peeing and pooping on everything. There are small leaks in the ceiling.
I had decided since the floor isn't safe, to put only plastic tubs on the floor and stack our boxes of valuable stuff on top to avoid them soaking in rat and mouse pee/water, but then lo and behold the roof leaked into one of these boxes, damaging more stuff.
My storage unit at winters is 100/month, and it's also "self-storage". There is no leaking or rodent infestation and it is semi climate controlled where as star city has nothing. There is wiring in the unit for a light but they ripped out the socket!
Now they threatened to charge my 71 year old mother with a fine because we need to get the moldy/rodent pee drenched furniture out, in order to keep the mold from spreading. But we can't haul this stuff, we don't have the vehicle for it, and after all this has cost us, we don't have the money. This mildew is so bad that I ended up with a respiratory infection and had to visit the ER for my breathing difficulty. I was sick and on antibiotics for 2 weeks.
I unloaded our now ruined belongings into a pile, out of the way in a grassy field that is filled with broken-down cars, and they want to try and charge us for illegal dumping.
They know my mom is an elderly, disabled, widow on a fixed income and still refuse to accept responsibility for their leaky, infested, slum.
Go to any other facility and get better service for less money. I'm so upset for my mom. She doesn't have a lot of money and insurance is slow to pay, if they decide they should pay
If they resolve this reasonably I'd be willing to change my review but as it stands we're expected to pay full price for a leaky unit where our stuff isn't safe.
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May 2024 by Paul Clark
Easy to rent the unit. Convenient location. People helping to rent unit were knowledgeable.
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April 2024 by Brooklynn Gypsie
This is by far the best storage ive had yet. The other renters are very nice as well as the owner of the property who stopped in to check and make sure things were okay one night when I was there late. It made me feel like I was in a very safe spot. I love that there is a keypad to get in and that there is 24-hour access because after hours is usually when I need to be there. It's also very clean. I will continue to be a customer of theirs for this duration and if I ever need a storage in the future. Highly recommended.
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August 2023 by Max Toler
A+ Service!!!!
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June 2023 by Samantha Lauren Hawkins
Star City helped me when I was in a tight spot. My previous facility that I tried to use had set my reservations up for the State of Fla. and it was a mess. Luckily Star City has there 24/7 customer service bc it truly came in at the perfect time, after all other company’s were closed, they were able to still get me a unit and was able to check into it right then and my new lock was waiting in the unit for me. I was very pleased with their services and facilities.
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May 2023 by Scott Speer
I have met with the new owner and he has made many improvements and has more planned!
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March 2023 by Matt
Everything was super easy and professional. My unit was ready for me and clean with a courtesy lock inside. I highly recommend this facility.
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January 2023 by Tom Boyle
Boy the new owners did a great job of cleaning this place up. They are also very friendly. I would highly recommend it.
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January 2023 by Greg Fallon
The new owners made some nice improvements and a great place to store my stuff. Highly recommend
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January 2023 by Stephen F Skinner
New management has made several improvements as well as made it possible to rent and pay online! Thank you! We needed that!
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January 2023 by BrentJenn Hendricks
New owners are great. Highly recommended!
