Parks Acura in Roanoke, VA, is a friendly and customer-focused dealership that offers a wide selection of new and pre-owned vehicles. Customers appreciate the seamless and professional car buying experience, often highlighting the helpfulness and knowledge of the staff. Sales associates like Jim Thomas, Jack Andrews, and Aurelien are praised for their friendly attitude, patience, and willingness to listen, making customers feel supported and valued. Many reviews mention that the process is smooth, without feeling rushed or pressured, and that pricing is fair and transparent. The dealership also provides excellent service and car care, treating each vehicle with care and ensuring repairs and parts are readily available for ongoing vehicle maintenance. Customers also value the convenience offered by Parks Acura, including options to make purchases or leases more efficient, and the availability of parts and service teams ready to assist. The staff’s kindness extends beyond sales, with employees graciously accommodating customers’ needs, such as allowing charging at nearby stations. Overall, Parks Acura is recognized for its welcoming environment, professional team, and commitment to customer satisfaction, making it a trusted place for car shopping, service, and support in the Roanoke community.
Jim Thomas was an absolute God send!! He found EXACTLY what I was looking for in a vehicle. I left the lot w MORE than l expected!! Thank you again Jim Thomas you were AMAZING!!
June 2025
Very friendly staff! Passing through town and the EVgo station down the road is gone, they graciously let me charge ☺️
April 2025
Jim and Willy was great to deal with made car buying easy
