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June 2024 by Esoteryka
Tooth pain meds were not with other pain meds or in their aisles. Aside from that and 5he prices, it is a good place. The inside was a clean, well lit, spacious area with hundreds of types of products. The employee that helped me get into a locked cabinet and checked me out was nice, friendly, and helpful.
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June 2024 by Aziza Longi
They mess up dosages, and lose prescriptions in the system. So unprofessional.
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December 2023 by Larell McCadden
Today is 12/4/23 & if I could give ZERO stars, I definitely would!Per the front door, CVS opens at 8am... I walked up to the door around 7:59 and stood there until 8am, come 8am and the doors are still locked so I knocked on the glass.. NO ANSWER. I automatically gave the employees grace by saying, " maybe they're in the bathroom or lost track of time stocking shelves, BUT no that was not the case. The time is now 8:08am and I'm upset, the store is still closed and the lights are on, so I walk back to my car and proceed to get in. As I start my vehicle, I see a vehicle pull into the parking lot and a Caucasian jumps out with keys in her hand speed walking to the front doors. By this time I am upset so I leave and drive over to the Towers CVS location.. ...Please open the doors to your store on time, the public would appreciate it!!!!!!!!!!!!!!!!!!!!!!!!!
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October 2023 by Knox Assana
Spoke on the phone with someone from the pharmacy because I was trying to get some information about refilling my birth control. I have to have a dose of this medication every 90 days or it could have life ruining consequences on my health. I very clearly explained this to the pharmacist, and asked when I need to submit my refill in order to make sure I have my medication on time. I picked up (and took) my last prescription on august 14th, this woman told me to submit an order for a refill in December and I can have it by January. When I informed her that I have to have my medication by no later than November 12th in order to be within the 90 day window, her response is to tell me "well I guess just order it a week before you need it?" The whole encounter had a really weird vibe. Either they've got our medications in the hands of people who have no idea what they're talking about, or they've got people working the pharmacy who are trying to intentionally cause people to be late on this medication as part of some insane anti-contraceptive agenda. Either way it is entirely unacceptable that they've got people like this in charge of people's medications. I'm lucky I know how to use a calendar and didn't just take this woman's word for it. Transfer your prescriptions elsewhere if you value your health, because the employees at the pharmacy here definitely don't care about the wellbeing of any of their patients.
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September 2023 by Phoebe G.
They take their sweet time getting people through the drive thru on a regular. Today when I went to pick up my prescription for my sick daughter The person in front of me was delivering coffee and chatting up the person in the drive through for Atleast 5 minutes. I just think it's not fair using a PRESCRIPTION drive through for personal calls. There are sick kids and people who need medication and we're chatting it up and delivering coffees? That's more of a take it inside situation definitely not my first complaint and probably not my last
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August 2023 by Claudia Luviano
I needed help with my prescription and Kimberly from the pharmacy department went above and beyond to help me. She's kind, had compassion, and over all amazing customer service.
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July 2023 by Marlys Aguilar García
Excellent service ??a cashier treated me excellently and with a lot of patience ???
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July 2023 by Candy
I don't like shopping in CVS
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June 2023 by Michelle VN
Not a lot of products are offered and it's entirely too expensive for no reason
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March 2023 by Harold “H-mann” Giggetts
Well I have to say the 9th street s.elocation has the best people I've ever come across,the greet,help, and never have an attitude when it comes to asking to help find anything
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February 2023 by Crystal O.
This pharmacy is the worst. Jason has to be the most hateful and insensitive pharmacist in the valley. My aunt's prescription date to get her pain meds was for the 22nd. She is currently battling liver cancer, a blocked bile duct, an abdominal aneurysm, multiple issues with her back, a plethora of other major health issues, and possible cancer in her lymph nodes. She has never failed her drug tests and always takes her medication s prescribed. She lives all the way in goodview and moved her pharmacy to this one on 9th street after the CVS on Hardy started being a@@holes. They already write the prescriptions so that you're out of your pain meds when you get the new prescription, even if you follow the doctor's orders to the T. Jason would not allow my aunt to get her pain medicine prescription even though the doctor had written it for that day. The nurse from the doctor's office even called to speak with him and he hung up on her! My aunt had to have the doctor send the order to yet another pharmacy and was finally able to get her medication two days later. So on top of already being in pain and sick, she had to go through withdrawals as well. Shame on you CVS, and you especially, Jason. Not everyone is out to cheat the system or to misuse those prescription drugs. Some people wish more than anything that they didn't need those medicines to get through the day. One day you may find yourself in a similar situation. We don't stay young forever. CVS used to be on top of the game, but in the last couple of years, their customer service is non existent and the lack of compassion their employees have is down right disgusting.
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February 2023 by An Jowls
Went to pick up an hour after sent in. Was told that it would be "expedited" and to come back in an hour. Had to get a replacement antibiotic later that afternoon. This time called to find out when prescription would be ready. Sat on hold for a half hour and realized they would not answer the phone. Went back and found that prescription was not ready. Waited 40 minutes before going back to window to find that they had failed to call my name out when order was ready. Throughout the wait a loud speaker is broadcasting "One call for Pharmacy" over and over, about every two minutes. That plan must come from corporate, because no one at this pharmacy is answering the phone. Employees are polite and dealt with frustrated customers who expect that their prescription will be waiting for them patiently. Bottom line: If you need your prescription, don't bother to call, go there and tell them you are waiting so that they call your name (maybe) in a half hour. Or try to find a better pharmacy.
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February 2023 by Charles Hamblin (Jes-Me)
I was profiled in this Pharmacy and was told to find another PharmacyBecause I wasn't the kind of customer they wanted.I DIDYou can keep what ever prescriptions of mine you have.Not Very Nice PharmacistHave a nice day
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November 2022 by Hey thats pretty good
They don’t know how to answer a phone
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November 2022 by chey !
My dad was racially profiled at this store, which is disgusting in 2022. My dad audibly heard an associate call for security to enter the sales floor a few moments after he began to walk in. This was an hour before closing, so he was the ONLY customer. He was then confronted and aggressively stared at by a male assumed to be security/LP. My dad does not frequent this store often, and for that reason I believe the sole reason why security was alerted is because he’s a tall, dark skin black man. Won’t be back here ☺️
