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December 2023 by William Beheler (Shitty)
Convenient location and friendly staff, but very slow with no sense of urgency no matter how long the line gets, and they’ll close early, so make sure you go early and have at least 30/45 mins to get through a transaction.
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July 2023 by Matthew Ross
Dominic was very nice and the other person gave me a decent offer on something would of been hard to sell.
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July 2023 by Armando Rodriguez
Cash converter is great check them out for yourself, friendly customer service and good prices .
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June 2023 by AND 83
Yeah wrong place to be a minority and try to pawn something.. Even your own kind treat you like trash...
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March 2023 by Sharon D.
It was ok, we was looking for one particular thing. They didn't have any of them.
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February 2023 by juanita dooley
This is a place that stolen merchandise is sold at double the value and one of the worst pawn shops in Roanoke period this place shouldn't be allowed to be in business
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July 2022 by Rob Wilson
If you wanna feel like your shopping in a halfway house this is the place for you. I’d suggest not getting your finger prints on the merchandise in case the police show up looking for stolen goods. Also poor customer service?
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May 2022 by Jessica Cole
People are rude, and overcharge. Had a friend come in and trade some games and a console in and I was just browsing around, everything was priced kinda high and my friend didn’t get anything for what she had, it was clean console great condition, had a good stack of Xbox one games, all great titles and didn’t give close to what she wanted, we tired another place across the street in the strip mall and gave $50 more then what they told her
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May 2022 by Jessica C.
Bro this place is just terrible, never have much, waayyy over priced and just rude, came in and traded some stuff in and barely wanted to give me a quarter of what it was worth
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March 2022 by B Ald
For the most part all the employees are very friendly,fair offers for your stuff and they get you in and out as quick:as possible.
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November 2021 by Wesley Artrip
Knowledgeable employees, friendly and attentive. Good deals throughout the store . Always a positive experience!
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August 2021 by Fayez Fawzi
I have visited many gaming stores in Roanoke during my stay, and from what I saw this is simply the best one by far. It has some truly great prices for video games and the staff are quite helpful. If I was living in Roanoke instead of just visiting I definitely would have become a regular customer! Wish you guys all the best!
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July 2021 by David S
Very frustrated with this store! Long time shopper, hundreds if not $$$ Thousands of dollars spent over the year. Never sold to them really, just bought from them.Went today. Picked up Dewalt tool, asked to try it out. It worked, decided to purchase it. Added two more items totalled up over $155.00Went up to pay, kid left with the original tool(only $49.00 item by itself)Came back without it. Said, sorry this sold online and we forgot to take ot off the shelf!So its not available any more. Seriously?!?!I walked out. Leaving $155 bucks worth on the counter. Was seriously cinsidering a $1,300 bike outside as well, but they didnt even get that chance. Called after I left to complain. Vanessa didnt seem to care!!. Appologized, but that was it. Good luck dealing with them. They have lost a big local customer, for a customer out of state somewhere who will probably never buy from them again anyway.****Edit**** now your just lying in your response. I didnt hang up mid conversation. Vanessa had several things to say. All excuses and no resolution for your mistake. Way to shift the blame and say you "tried to explain" but I hung up mid conversation. Thats not the way I remember the conversation going! True showing of who you are as a store and manager to shift the blame on me and lie on Google to cover your mistakes.
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April 2021 by Rodney Valdez
Employees of Cash Converters have absolutely no concept of Customer Service. I waited quite a while for to check out because the gentleman with the big holes in his ears was more concerned about being on his phone than taking my money, when he was told by another employee that I had been waiting, he apologized then turned his back to me and started a conversation with yet another gentleman about their Chick-fil-a monies owed. I understand some people are not brought up with manners, but these gentlemen were downright rude. I have been a regular customer since this place opened, but no more. This business doesn't deserve my hard earned money.
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January 2021 by Joshua Britton
Very great people, helpful and super knowledgeable on anything you could have questions about. Even with the pandemic going on and them doing their jobs ontop of making sure everyone stays as safe as possible, they still go above and beyond to help the customer find what they need. Love this place and the employees that work there are awesome, honest people.
