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April 2024 by Gary Burgess
I live in Lynchburg, but was in Roanoke for an appointment. I needed to purchase new flooring for a bathroom.and decided to stop in Carpetland. This was a on Tuesday. Our salesman was very helpful. We told him exactly what we wanted to do in our bathroom and he said it could be done. I picked the flooring that i wanted and scheduled with the salesman to come that Friday at 10:00 a.m. to measure. I made arrangements to be there at 10 a.m. At 9:15 a.m. I get a call telling me they cannot lay the flooring as we discussed. I guess it took from Tuesday to Friday morning to make that decision. Needless to say, they will not be installing any flooring.
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March 2023 by Mike O'Brochta
Excellent hardwood floor installation. Keith Perrin helped us select engineered hardwood and solid hardwood for our newly purchased home, and he came out to measure. The crew he sent, managed by Genesis, was top notch. They installed 1,000 square feet of hardwood in two days and were very neat and tidy. The quality of the installation is superb.
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February 2023 by Kathleen Cartner
I had a positive experience selecting my carpet with Dakota Dailey as my sales person. Dakota had great patience, expertise, and listening skills as he helped me to obtain the exact color and quality carpet I wanted. He was extraordinarily polite and prompt when he made appointments with me and measured our rooms to be carpeted. He also followed up to ask if I was satisfied with the carpet and installation, which I was. Dakota just represents Carpetland USA in the best possible way!Likewise, our installation went so smoothly with James and Cody always arriving on time and completing beautiful work. Thank you, Carpetland, not only for quality carpet, but most importantly, for the quality people you employ.
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January 2023 by P S
I was delighted with my sales person, patience, ideas, saw and addressed my wishes and hesitations.I was truly disappointed with the installation, damage was done to fixtures, scraps on corners and doors, still having staples come up. Worst of all is that I was told when old carpet pulled up the subfloor would be fixed. It was not. I was not shown the subfloor and the new carpet was laid without discussion. I need an issue fixed and would have had it fixed and addressed had I been shown the problem and been advised it was beyond the carpet installers abilities. The store manager summarily dismissed what the assistant manager had told the sales person which is what had been relayed to me. Now I am disatisfied with that area and will have to rip up brand new carpeting to fix.
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December 2022 by Judy Bourque-Longobardi
Lots to choose from. Salesperson listened and it was not a hard sell. Tried to guidd us toward cwould best fit our needs.
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December 2022 by Ellen Linderose
The salesman was very helpful and willing to work with me
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December 2022 by Carrie H
We recently chose Carpetland after comparing pricing with several companies and independent contractors and are very pleased with our choice. Keith handled things smoothly and efficiently. The installers, Jose and Edmondo, had an excellent work ethic and did a fabulous job. Would highly recommend this company all around!
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December 2022 by Jim Martin
Excellent service and follow up with my project. Dakota has has kept me posted throughout the entire process. Definitely recommend Carpetland
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December 2021 by Lujkdj
Great deal with fast and friendly service. Very happy with my new carpet! Thank you Keith and Santos!
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December 2021 by Bee Smoke
Honest and friendly staff and man my floor looks good thank you guys
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December 2021 by Emily Trapnell
We could not recommend Carpetland more highly. The salesperson Keith Perrin was so wonderful to work with and is one of the most responsive professionals we have had the pleasure to work with on any type of work in our home. And the carpet installers, Mike and Mark, were just amazing. Fast excellent work which included safely moving all the furniture out of and back into each of the 4 areas we carpeted. They staged their tools and materials in our garage and left both it and the parts of the house they installed the carpet in absolutely pristine after the job was done. Plus they were just fun to have around for two days and our crazy dog fell in love with both of them. We adore the new carpet and are very grateful that we had the Carpetland staff and crew on our team.
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December 2021 by Terry Kirtley
Fran and I were impressed with Keith when he helped uson our visit to the showroom. He was very knowledgeableand patient while helping us narrow our search. When he visited ourhome, he was punctual an courteous and provided us accurateand helpful information. The installer he chose was also a big plus.We would recommend Keith for a salesperson.
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December 2021 by Fredrich Hatch
We just had our carpet replaced by Carpetland. Our experience was truly customer focused from the beginning of the sale and throughout the installation.
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December 2020 by Bryan Galazka
I gave one-star only because the carpet seems to be of high quality. Working with the sales team to pick our carpet wasn't an issue. We were moving into a new home so we were happy that they scheduled installation for the next week. We were told that the removal of old carpet and installation of the new would take 2 days. If you didn't already know, they use 3rd party installers, so you really don't know what you're going to get. We got a 70 year old with man with really only use of one hand. We were told we could have gotten a 2-man crew but this guy was a "great" installer.Long story short, our promised 2 day installation took 6 days. We had to have the installer come back twice to fix several areas. 2 months later, the carpet is coming out of every door seam. We voiced our installation concerns to the salesman and while he did contact the installer to get the job finished, he stated "because they wanted to make sure they got paid". No, first priority should be that it get done correctly.We'll go somewhere else the next time we need flooring.
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December 2020 by Donna Tuten
I had a wonderful experience purchasing carpet and vinyl flooring from Carpetland USA's Roanoke South location. From a no-pressure sale, to fast and professional installation, the whole process was seamless. I want to thank Keith Perrin, who helped me choose the right products for the particular applications I needed, and the installers for their attention to detail. I was a little worried about how the vinyl flooring would look, as we had linoleum tiles in one area of our bathroom and carpet in another, so the floor needed to be leveled, and the vinyl flooring had to be laid around a radiator, but it actually looks like the floor went down first! These guys really know what they are doing!
