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July 2024 by Greg S.
This is long, however, worth reading. I want to start by saying everyone here is extremely friendly. We have taken multiple animals here over the years and always had pleasant experiences. That being said, whenever we are there and there is an issue, I never feel we get clear guidance on what to do. It almost always seems like it's a list of things we can do and let us choose rather than professional recommendations. Almost like, how much money are you willing to spend while you take shots at fixing this? This really came to a head here recently when I feel diagnosing our puppy with kidney disease was poorly handled and almost mishandled in my opinion which has resulted in a 1.5 year dog having stage three kidney failure. After years of only having one dog, we decided to finally get another and we went and got an 8 week old Dalmatian puppy. Immediately we realized that he would not stop drinking water (to the point he would throw up) and had more frequent than normal accidents in the house. When bringing this up, we were told that they could do a blood test, however, he is too young to have kidney issues and it is most likely a disorder that makes him obsessed with water and he will grow out of it. We continued to bring this up on every visit and were told to limit his water and he would grow out of it. Finally, when we came in and he was around 1.5 years old, they decided to do blood work and found out he was in stage 3 kidney failure. They recommended an ultrasound and sterile urine sample which we did. Based on the findings they said he should immediately be put on antibiotics because something they found points to a possible infection and we were prescribed over $100 in antibiotics. It was also determined his bladder wasn't normal size and things seen on the kidneys point to issues. We were told time is of the essence and we had to get him on the antibiotics. They said special kidney food was important but never made it seem urgent. If they had, they would have tried to send it home with us that day. A couple days later they called and let us know an infection was not an underlying issue. Honestly, it seriously felt like it was about the money and not properly treating our dog. They then sent a referral to go to Virginia Tech to see a specialist. Virginia Tech would not be able to get us in until 9/25. Months later. This is where I really start to get aggravated. They claim every second matters but recommend us to a place that can't get us in for months. Luckily my wife knows a veterinarian and they refer us to a Specialist who is in Vinton and was an Internist/Professor at VT for over 20 years. He got us in the following week. Why in the world would Roanoke Animal Hospital not have referred us to him? There is absolutely no way they didn't know about him. Unfortunately, he did confirm Stage 3 Kidney failure and gave us some recommendations. One thing he said was that no matter what, we have to let him drink as much water as he wants. If not, it can start to cause issues with his organs. Because we do not have bloodwork from when Pongo was a puppy, I have not clue if he has always been in Stage 3 Kidney failure. That being said, what if he WASN'T? What if they had recommended we do blood work and we found out what was going on early and immediately did stuff to slow down the progression? How much damage has limiting his water for 1.5 years at the direction of the Vet done? Now my family has to deal with the fact that the puppy we love might only be alive until he is 3 or so. The ball was dropped. And I hope this really makes Roanoke Animal Hospital rethink things and take a much more proactive approach to stuff. Nothing can fix this, however, I hope this prevents another family from having to deal with the same heartbreak.
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February 2024 by Robyn Wright
Very expensive. $85 visit fee on top of lab work and antibiotics. I guess this is the new norm.
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February 2024 by Marie Davis
My girl Eva actually is excited to go here! Special thanks to Madi and Beth for loving on her!
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February 2024 by s jack
We absolutely love Dr. Hart and the staff at Roanoke Animal Hospital. They all do an outstanding job. She really cares about our dogs! We wouldn't go anywhere else.
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February 2024 by Terri Stover
I was so relieved that I was able to get my dog in the same day, as he was obsessively chewy his feet red raw and nothing I was able to do was helping heal his feet other than keeping his "cone" on 24/7! Everyone I spoke to or came into contact with could not have been more friendly or helpful. Wally came home happy and Relieved of his horrible itch!!!
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February 2024 by Cheryl Lane
Amazing place to take your pets
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February 2024 by Maria Hammond
We have always taken our Labradors to Roanoke Animal Hospital! Everyone there is super friendly, caring, professional and wonderful to our pets! I recommend them highly!!
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January 2024 by Maia Ayana
I love taking my shihpoo here. The vets are amazing and everyone there is super friendly!
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January 2024 by Jordan Fitz
We moved here a year ago from AZ and had lost our dog of 10 years a year before the move. We finally decided we were ready again recently and chose RAH to begin the journey. They got us in next day, had us in the room within minutes of our arrival and were very polite and welcoming. The tech was gentle and kind as was the Vet. The Vet (so sorry I don’t remember her name) was very sharp and answered all my questions thoroughly. We planned to go elsewhere but RAH had availability and now we’re planning to return to them instead. Prices were a little on the higher side but when service/care is this good it becomes a moot point. Thank you and see you again soon, RAH!
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January 2024 by George Edmunds
RAH has treated our female bull terrier, Margo, for over ten years. We have always been most pleased with Dr. Blaszack and all of the staff. Everyone is very professional, knowledgeable and treats Margo with great attention and love. Most recently she underwent surgery for a patch of skin cancer on her belly. She is recovering now and seems very comfortable. We would always recommend RAH for any of your pet's medical needs.
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January 2024 by Danielle Kahlo
Great staff and vets - super kind and took wonderful care of my little guy
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January 2024 by Kathy Jo Johnson
Like it very much
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January 2024 by Bonnie Patterson
I have taken our pets over the years and they are good at their jobs and very friendly
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January 2024 by D Stewart
We couldn't be more pleased with their friendly and compassionate staff and pricing while treating our ferret.
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January 2024 by Katharine Herman
I recommend you Roanoke Animal Hospital to everyone. Staff is friendly, helpful, and very quick to respond to inquires. Have been very satisfied with our care and plan to continue to bring our fur family for care!
