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July 2024 by Tiana Preston
Do not buy from this dealership, they are selling lemons! A close family member of mine recently bought a car from them and she got it taken to get an oil change and diagnostic only to find out the transmission is having issues that will cost more than the car is worth. Not only this, but they have still not given her the tags and she has had this car for not even 6 months. This company clearly is not holding up their end of the bargain as far as honestly and legality goes and this is very unprofessional of them. buyers beware!
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May 2024 by Sonia Lewis
I had a wonderful experience on this dealership. Customer support was very nice the owner even let me use the temporary plate for an other month. The car is in good condition it drives perfectly. I highly recommended to anyone looking for a nice car at a fair price.
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May 2024 by Kenneth Snare
Friendly and helpful and fair, overall good and easy experience! We love the car we bought, it's been about a month now and couldn't be happier.
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May 2024 by Pamela Walker
This is the best place here in Roanoke, Va that I honesly shopped at. I heard nothing but the best about this place and always seen them selling nice vehicles all the time but good quality cars. We purchased us and Honda Accord last month and LOVE IT!!! I always wanted this vehicle when I lived back home but couldn't come across a good one. They're very nice and friendly as well and work with you and everything! I will definitely go back to purchased my daughter car for college soon. Thank you so much!!!❤️
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March 2024 by Wht Mlrd
What a bunch of unsafe junk.
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March 2024 by Christopher Danz
I just want to say this was one of the best cat buying experiences I have had. Gul was friendly and helpful every step of the way.
I would buy from Best Auto again and would highly recommend others to buy from here as well.
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March 2024 by James Bowler
Do not waste, your time and money on this place. 1 star is being overly gracious. 7 years of biz review experience. It is a rip-off, turn and burn dealership. I am disabled, so I had my car savvy, brother do my calls for me. I decided on a 2016 car for $5495, that was one his website, and he told me it was sold 3 weeks ago! So I decided to get a different 2016 Ford Police Interceptor Sedan(FPIS) from his site for also $5495. My brother called ahead and confirmed the price, features, and mileage posted on the site and that he would hold it for me until I arrived there the next day. So haven driven a 1-way car rental to Roanoke, VA from Raleigh, NC, He said it was sold!! He had only 3 FPIS's left on his lot two were 2015's and one was a beat up 2014 parts car.
The one I was forced to chose to buy was a year older 2015 with 30,000 more miles on it and 2,000 more idle hours for the great deal of $5895! His website says his ex-police cars have new paint, lie. Mine paint was still in horrible condition, with the decals still visible on the car. It did not have Bluetooth or keyless entry, like he said it had, I had to beg him for a spare tire. An 1 hr in to my 4 hr trip home the check engine light comes on! It has a bad catalytic convertor! Another $2000! It had the dome lights ripped out with a 8x17 inch gash in the roof.
And so for all my troubles he ended up selling me this lemon for $5100. $300 less than the 2016 that I had wanted in the first place. Oh, and he refused to give me wheel covers for my car, except for 2 he scavenged off his parts car! If you want an ex-police car or used car, DO NOT BELIEVE A WORD HE SAYS or has posted. Especially if you are from out of town! If you live in Roanoke, go into his lot at your own peril and looked to see what he has with your own eyes. Good luck! Now I have to get my beater painted. Which is another fiasco! Review pending.
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January 2024 by Koda
I just bought this wonderful SUV from Best Auto Sales in Salem, VA. I am very pleased with both the customer service and the vehicle itself. The team at Best Auto Sales was extremely nice and pleasant to work with and talk to. They were fast with replies and were happy to work with us even in rainy weather. I greatly recommend them for anyone who is looking for an amazing vehicle at an affordable, negotiable price. Truly the best auto sales in southwest, VA.
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January 2024 by Marcus Brown
The team at Best Auto Sales in Salem, VA had a large selection of used cars, trucks and SUV's to choose from. They were very pleasant to work with and were very fair on the price, when we purchased a car for our daughter. Additionally, they are a good resource for questions about vehicles and vehicle related needs. I would be happy to work with them again in the future.
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November 2023 by Nevanufame
No Good/Bueno!! Doesn't respect the customers , make sure to take cars on highway ,check windows , blast the air, heat etc do not let your hard earned money go to waste ..
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August 2023 by Amanda Carden
They sold me a car that they didn't legally own I wish I would have known they scammed so many people
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February 2023 by Juan Pablo Ramirez Betancurth
This guys never return the money of the deposit, he stealed front me, I was asking multiple times about the condition of the vehicle, asking for rusty spots and the answer was always the same ”yes is in good condition”, wasn’t true vehicle have multiple spot with holes at the frame, body, bad repairs, asking for my money back and never get it back, I hope this help somebody.
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October 2022 by Ryan R
Nothing but bad things to say about this place. I called on two different occasions about cars that were listed online and both times they either didn't exist or were already sold. They are very bad about having things listed correctly online. On another occasion when I physically was at the location I was pretty disgusted with the state of things. Half the cars there either had completely flat tires or windows smashed open. On top of that the customer service was awful and the asking prices for most of what he was offering were completely outrageous. Stay far away from this place.
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September 2022 by Ellen R. Booker
Purchase a vehicle title not correct wrong color problem at DMV. The company sold a Lemon Car needs a engine only drove it home parked it now it’s in shop cause l can’t drive it Dealership Cost $4500.00. Make it right a refund my money.
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February 2022 by Justin Ward
Owner was very rude and acted like he wasn't interested in selling any cars practically had to beg him to let me test drive a car. Also the car I drove had a bad j*** when accelerating I asked if he would check into it and he said it was normal .stay away from best auto sales
