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October 2023 by Mark Schneider
Salesman Robert Botchway was wonderful to deal with. We test drove several different models before selecting an Infinity QX60. Robert knew each model very well and was able to give us the information needed to select the vehicle that suits our needs best. The in vehicle tutorial after the sale was very informative as well. I highly recommend Robert and Berglund your next vehicle!
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October 2023 by Doug Noni
Had a great experience working with Angelo Harper, Robert Botchway and Robert Smith who made the buying experience pleasant and easy. Professional and courteous is how I would sum it up. Highly recommended.
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August 2023 by Hanish Patel
Rudest person to answer the call ever, told her to transfer me to Infiniti but no one answers the call then they say they only have 1 person working, makes no sense how they transfer you to service or anyone and no one picks up the call, you leave your name and number and no one calls back. There never that busy, barely every see anyone trying to sell a car there, always sitting at there desk the lady that transfers calls need to watch her tone and learn how to respect customers
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February 2023 by Marylin Evans Alexander
Brennan in the Service Dept is the best, Carol Thompson in Sales is awesome. The Sales Mgr. is great at what he does as well! No let downs yet!
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January 2023 by Amy DeRamus
Great experience. Robert Botchway was a pleasure to work with.
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December 2022 by Timothy Dix
Robert our sales consultant was awesome with helping my wife find the perfect Infinity his General Sales Manager Robert also was very helpful also and Mark in Finance was very good with us overall good experience, thanks
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November 2022 by Jenna Colombini
Robert had great customer service and helped us find a bigger vehicle we hadn’t previously seen when looking.
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November 2022 by Susan Creekmore
Brennon offers excellent customer service. He takes the time to know me, my car, and my specific needs. I am very pleased to have him as my service advisor.
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August 2022 by Gary Kantor
Angelo was awesome!!!! Great salesman and great personality. So hard to find in a car salesman, lol. I traded in my Rover for an Infinity. Got a great price. Brian, Robert, Tom, and Brennon were extremely supportive as well.
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August 2022 by Robert Glidden
Good service. Easy to schedule and work done promptly and well!
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January 2022 by Pam Knox
The service department is excellent.
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October 2021 by T C
"First time customer to Berglund INFINITY Of Roanoke. Absolutely wonderful experience. Jonathan Townsend is the best dealer. Patient, calm, experienced, accommodating, and addressed all my concerns to make this purchase possible. You're made to feel welcome and are given personal attention. And Mark will offer you the best possible warranty that fits your needs for the right price. Management wheeled and dealed to make the financial side fit. Everyone works as a team so thank you to the Landrover manager for stepping in to clinch the deal. I recommend Berglund INFINITY OF Roanoke for all who are in the market to purchase a good, reliable, quality vehicle and a good working staff goes along with it. Give them a try. I left a happy customer with my Infinity QX60."
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April 2021 by Bill R
This is the way service is supposed to be. Clear, concise, no surprises or hidden fees. Honest work for a fair price. Brennon in Infiniti service was awesome. Addressed my concerns and resolved issues another shop left. I’ve found my new shop for the Q50
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January 2021 by Joanne Mumford Mcgowan
Good service and a warm, clean waiting room!
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September 2020 by Anne Cokendolpher
Superb customer service!
