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“I had the absolute pleasure of meeting with Natalie, Jennifer, and Jereomy from the recruiting and technology teams at Blue Eagle Credit Union. They genuinely care about their organization, and I'm confident that Blue Eagle will have a prosperous future with them there.”
“Mary makes it easy! That’s a fact! If you’re not a member yet you’re missing out and if you are you know already how helpful everyone at Blue Eagle is! Thank you all for being there when needed”
“I love working with Becky Price she makes it so easy to work with her. It doesn’t matter how many times I change my mind she is so patient and wonderful to work with! I have worked with Becky on several types of loans over the years and she is wonderful to work with and always willing to help! Thank you for all you do!”
“We got excellent customer service from Larry Jones in setting up our new accounts. He went out of his way to give us a great experience geared to our specific needs. Great bank and stellar employee.”
“Great bank!! The Branch Manager, Racheal was so wonderful with helping me open my checking account. She opened my account, helped me set up my online banking, and helped me set up my direct deposit with my employer in less than 20 minutes. Highly recommend this bank! I got my permanent debit card the same day, no other bank has ever done that for me.”
“Angie has to be one of the most knowledgeable people with a keen sense of understanding her clients. We have worked for three years trying to find our home at SML. Patiently she worked with us as we navigated the market through Covid years. Always being there, answering questions and giving us advice on the mortgage market as it transformed. She came highly recommended and I truly understand why. Thank you for being you! We have found our dream home at 68 years old! Never too late.”
“Tra’Quan Robertson was phenomenal. My wife and I came in shortly after they opened - we were assisted immediately and competently by Mr.Robertson. Normally we bank in Christiansburg, but any chance we get we’re coming here instead!”
“I’ve been banking here for several years. Lisa is friendly, professional, and will take care of all your banking needs and questions! The location is conveniently located downtown, right across from the post office. Street parking is available (1 hour free).”
Closed
3562 Electric Rd, Roanoke
Banks
“First off, the bank itself is gorgeous, but the best part is it's employees. I always love dealing with Angie. She is so knowledgeable and really goes above and beyond every time. I mean, they give their employees a "bring your dog to work day" is there ANYTHING else that you need to know? Yeah, didn't think so.”
“This is the best, Carter Bank and trust branch in the Roanoke Valley the best customer service did the best personal relationship that I’ve been doing business with for five years all the rest of the banks act like I’m a new guy on the block and my money means nothing. These guys really take care of me here at home. This is my home bank. Special shout out to Lori, Ryan and Dana.”
“Listened to our needs , and was forthright about investment options. Mr McFarland didn't use hardsell techniques to sell something we were not comfortable with.”
“This branch is AMAZING. Andrea really does everything she can to help and make all processes as smooth as possible. The tellers are always friendly and happy to help. Ive been a member since 2018 and I can honestly say moving to Freedom first was the best banking decision I have ever made.”
“The staff are always so friendly and willing to help. I have been banking there for years and love this branch! Go see them sometime and they will treat you with love! Tell them carmen sent you.”
“I'm really surprised at the negative reviews. I've never had any issues at all and they make everything so convenient. The only employees I've ever spoke to there were friendly and helpful. Maybe things have just really improved since some of these reviews?”
“Katie in the lending department is an absolute pleasure to work with. Katie was very accommodating and answered all my questions, and it was a super fast process.”
“Good, friendly people across the board. They recommend good financial services without being pushy, make it easy and convenient to close out accounts or transfer money, and are all around easy to work with.I also happened to be there when a belligerent and aggressive individual came in cursing and screaming, and they responded immediately to try and de-escalate. When that quickly proved impossible, they safely shepherded the individual outside and secured the area, keeping patrons safe. Great job Truist Hollins team!”
“Everyone in this branch has been very nice and easy to work with. I love that I'm in and out with in 5 minutes. The personal bankers and Store Manager are very nice. I would recommend this Wells Fargo out of all the other surrounding stores in Roanoke.”
“Been with this location for going on 12 years and I love the fact they know my name when I stop by. Tammie is wonderful and I look forward to seeing her every time I stop in.”
“Hannah, a Relationship Specialist at Valley Star is amazing! My husband and I recently moved to the Roanoke area from Louisiana. We wanted to transfer our memberships from our LA credit union to a VA credit union. We chose Valley Star because of their great customer service, member services and location. Hannah helped us through the process and provided exceptional service. We're excited to be new members!”
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“Tanya is phenomenal and is very friendly and knowledgeable about what she does. She guided me and helped me along the way without any issues! Absolutely love her!”