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August 2024 by Ashley Sturgill
Delivery 1- I was told that a line test would be done. I was home as well as my cameras watch the entire delivery. No test was performed. However, I was charged for it. The delivery guy ran the line to my tank filled and left.
Delivery 2- I paid to have the tank filled completely. The tank was filled to 50%. I called to follow up and was told the driver did not have enough in his tank to fill it up. I was told a check would be mailed to me and I still have not received it approx two months later. I also requested to speak to a supervisor regarding my issues. The representative was extremely unhelpful and refused to transfer me to a supervisor. She then pretended to transfer me and disconnected the call.
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July 2024 by D
Had to switch suppliers after this last incident. They let our tank go empty for the 4th time. We were on a 2 week re-fill schedule. On June 17, they had not yet come out since May 5th. This was a commercial account and it forced us to close our business. On previous incidents, when we called for a refill, they said they could be there within 4 days. Totally unacceptable. Clearly, they don't want our business. Also, their prices have gone much higher than any other supplier. If you're considering propane, be sure to do your own research to compare prices and services.
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May 2024 by Michael French
I must agree with the myriad comments regarding the poor customer service and unkept promises from AmeriGas. I installed a home generator and needed a larger tank, but AmeriGas is no longer providing tanks in my area. I therefore notified them that I wished to close out my account and have them remove my existing tanks. I was given three appointment dates for the tank removal, and all three dates came and went with no call, no notification, and no technician in sight. Customer service is outsourced to another country, and they only provide scripted responses in broken English. I strongly suggest you search for a local company, as I did.
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May 2024 by Nathan Umberger
These people will absolutely take you to the cleaners and charge you fee after fee, go somewhere else!
They'll even charge 200 bucks just to close your account! It's like NJ you get charged to get out!
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March 2024 by Philip Givens
The gas tank located at my home looks old,rusted and unsafe. I'm concerned..
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March 2024 by Timothy Brady
Driver arrived when I was told he would be here. I had just started down the road for a walk so I turned around. Driver was friendly and courteous. We had a good conversation while he was here.
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March 2024 by H Wolfe
Courtesy and prompt service
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February 2024 by Robert L. Harrell, Jr
They have got to go, I've really tried to be patient with them but they poor customer support and very untrustworthy and loss their professionalism
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January 2024 by Shannon Davis
Service is always quick and dependable.
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December 2023 by Chris Theodor
Fast and friendly serviceWe’ve used others in the past but AmeriGasIs the best
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October 2023 by Laura Halsey
It’s not AmeriGas anymore. What it is they don’t even have office hours locally and you get transferred to a call center out of country. The call center is so noisy you can’t even hear, yet alone understand what they are saying. They have a script to go by and offer no soulution. I had numerous appointments for a tank placement. They never showed after spending $300 to rent a trench digger and the time and labor to dig. Sent me 3 texts about the appointment scheduled and waiting all day for nobody to show. Now I have a big trench dug in my yard , no tank, no heat for my house. Go local, this company has become a joke. They need to change the name to non American gas.
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October 2023 by Carole Edwards
Thank you-you did great.
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October 2023 by Cheri Smythers
Filled bottle no problems
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September 2023 by Sharon Crawford
Quick service. Good text updates.
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May 2023 by Steve Wilkinson
Placed request on-line & it was delivered as stated. Received updates right up to delivery.
