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January 2024 by Daniel Frankl
I contacted AAA at 12:54 pm as I needed to have my car towed in Roanoke, Virginia. I was initially told the towing company would arrive by 2:20 pm. I was waiting with my car and at 2:32 I was told it could be as late as 4:30. They told me they had to change towing companies. Later they had to change companies again and it was not until 5:40 pm when the third company's driver arrived. Shannon with Fetch Towing out of Rocky Mount did a fantastic job and had my vehicle towed and I was on my way in well under an hour. Terrible customer service. I asked to speak to a supervisor and now 24 hours later I still haven’t heard back from anyone.
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November 2023 by Tom
Went online in the AAA app to buy discounted Disney tickets. I knew ahead of time that after buying thru AAA I'd have to link the tickets, somehow, to the Disney Experience app on my phone. What AAA nor Disney tell u in their confirmation emails is HOW to do this and it isn't straight forward! Found it to be convoluted and far from seamless and I wasn't able to figure it out on my own, even after searching the web. Knew there must be others who went thru this, went to the Roanoke office for help. Got hooked up w Guss Payne who's been thru it before and he was able to save the day and quickly work thru the process and get my tickets loaded into the Disney app. Thanks Guss!
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July 2023 by Alan Lawrence
This place was busy, but quickly handled our request for area maps.
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June 2023 by Mary J Barrett
Great service. Friendly people
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May 2023 by Jonathan Park
Went in to get an ez pass. Quick and effortless. Very friendly staff
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February 2023 by Zachariah Kellam
AAA is a bunch of liars I was told by battery tech that I would be reimbursed for battery cost. I was not
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November 2022 by Virgie “Cheryl” Plybon
Being a member we have easy access to maps, tour books and other travel info free of charge. They schedule trips, cruises, etc. Plus AAA offers roadside assistance.
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October 2022 by Shelly Alli
Our battery died and we called AAA. The guy from the Sevierville location arrived quickly and instantly resolved our issue.
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September 2022 by Marilyn Buerkens
Wonderful staff and easy location...but AAA no longer has Travel Guide Books. Help us travelers and planners, AAA. Please bring back your books (maybe on a pre-order basis.)
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September 2022 by Lumsy A
Our battery died and we called AAA. The guy from the Sevierville location arrived quickly and instantly resolved our issue.
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August 2022 by Jackie Bush
Very professional and helpful. Thanks again
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July 2022 by Nick Papaioannou
From RI. They are incredible in RI always reliable and on time. Have been a member for 26 years, first experience after moving to Roanoke absolutely terrible took over a full day and did not get my service done. Ended up doing it myself! I will most likely be cancelling soon after this horrible experience.
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July 2022 by Wanda Miller
Romeo worked faithfully to come up with a travel,plan that met our desires and our pocketbook. Thanks for serving us.
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January 2022 by Robert Hardin
Friendly staff. I went in to see about planning a future trip. Romeo was able to meet with me to discuss and start planning.
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January 2022 by Linda Hogan
Great place. Always helpful in trip planning.
