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“It's only fair to share the good. I needed documentation of deposits made for 6 months. Brittany from the drive-thru went above and beyond printing these out for me it was much more work than I ever expected. Much appreciated.”
“Very kind staff. Branch manager Mr.Renoli (several years back) was the first and kindest person with helping me set up services, truly help me get back on my feet.”
“Every employee I've encountered has always been super friendly. They quickly handled a situation when money was stolen and I was able to get everything back promptly!”
10AM - 12PM
2000 West St, Radford
Banks
“They're great at helping and engaging with their customers. They also wash everything and make sure it's safe to have and so forth and it's great to see a place like this that still works and enjoys what they do helping people.”
“Wow! This is how banking is supposed to be. The Staff are friendly, knowledgeable and helpful. It feels like most banks have forgotten about customer service. Highly Recommend!”
“Headquarters for local bank system that provides wide range of services plus convenient local branches in the New River Valley. Also prominent internet banking presence.”
“The people are so nice. There is no atm but they make it worth coming inside. And the loan office will do everything in there power to get you a loan with the lowest interest in the area. If it wasn't for them I would still have dirt bottom credit.”
“Called around to a bunch of different banks and needed to get a letter of being denied for a loan ASAP. They did all the stuff over the phone. Quick and painless. Great customer service even though they were not going to make money on this time spent with me. It seems hard to get great customer service nowadays. I was just blown away at how fast and smooth they were.”
Open 24 hours
2325 N Franklin St, Christiansburg
Banks
“Anytime there is a merger it can be a bit frustrating and requires patience. The bank experiences the same kind of headache , if not more because they have to deal with multiple unhappy people. This is a welcoming bank with a very friendly professional staff. They treat you like a person and not a number. For the person who was complaining about their account being flagged for fraud take that as a good thing. It can be a little frustrating, but a simple call to the bank usually resolves that issue. I would definitely recommend this location to anyone.”
“I've banked with Carter since I was a teenager. It has came a long way in the past year or so. You can do almost any and all of your banking tasks online now. I also love the staff. Professional and very friendly!”
Open 24 hours
3600 S Main St, Blacksburg
Banks
“The entire staff does a great job! As the only local bank institution left in Montgomery Co, I appreciate the common sense banking approach for myself and my businesses. Banking is a tough business and I hope they thrive and NEVER sell the bank! I have moved my accounts each time my local bank have been sold. Richie is extremely responsive and the staff in the bank friendly and pleasurable to work with. Folks we need local banks and the jobs to go along with it to make our area relevant again!”
“Great bank, no hidden fees or charges like some bigger banks. Helpful people. Have had an account here for years and never a problem. They even called me while I was on vacation out of town to make sure it was me using the debit card and not someone else. Could not be happier!”
9AM - 12PM
1201 E Main St, Radford
Banks
“Friendly staff with lots of people on hand. Didn't have to wait even though it was busy and the banker took the time to help me optimize my accounts. Great service all around.”
“I haven't been to any other branches but our small business opened an account here recently and we could not be happier with the whole experience. The service has been absolutely outstanding! Moving a business account can be very difficult due to day-to-day business issues. It's hard to just close a business account down while still serving your customers. The people here sat down with us and planned out the whole process, walking us through each and every step, ensuring that the transfer was smooth and painless. We even diversified out account profile with no trouble at all. We were dreading the process and the Union Bank people really took charge and talked us off a ledge when we were in a really stressed out and overwhelmed place.”
“After talking to several employees at each of the branches, I found them to be very knowledgeable and easy to talk to about questions or concerns I have with banking.”
9AM - 12PM
105 Oak Tree Blvd NW, Christiansburg
Banks
“I needed a few documents notarized at the last minute; I visited this location almost at the end of closing time. Stephanie is accommodating; she understood my needs and notarized my documents. I have also used their banking services frequently; they are always responsive, informative, and helpful. Thank you for amazing services.”
“A excellent bank!! They go out of there way to help you!! Brenda and Debbie are the best the go out of there way for great customer service!! Thank you so much for all your wonderful service”
“I like to bank here for a few reasons. Probably, the main reason is a friendly and personable banker by the name of Alexia.Alexia was not only very well informed and professional, but she was also very patient. She didn’t only help us set up our small business account, but went over and beyond explaining business and personal banking options with Truist.She spent almost two hours answering every question about every detail we asked. She made us feel welcome and appreciated at every minute we spent there.I also must mention that the front desk staff were also extremely helpful on every visit.I don’t know about Truist completely to make a rating on the bank, but the staff in this particular branch deserves recognition.”
“Great customer service everytime. I went to the main street location in christiansburg and Jamie is very nice as a banker. Steve is great also. Very professional. Been going there for years and always will.”
Open 24 hours
Christiansburg
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“How good are they? Well - I bank here, that oughta be recommendation enough. Ha. Seriously, the customer service is the best I've ever had at a bank in this area, by miles and miles and miles, and I've had accounts all over the NRV and Floyd for 30 years.”