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“A excellent bank!! They go out of there way to help you!! Brenda and Debbie are the best the go out of there way for great customer service!! Thank you so much for all your wonderful service”
“They're great at helping and engaging with their customers. They also wash everything and make sure it's safe to have and so forth and it's great to see a place like this that still works and enjoys what they do helping people.”
“Chelsea is a phenomenal manager. Very personable and knowledgeable. She helped a very stressful situation work towards a favorable outcome. Highly recommend this branch.”
“Wow! This is how banking is supposed to be. The Staff are friendly, knowledgeable and helpful. It feels like most banks have forgotten about customer service. Highly Recommend!”
“It's only fair to share the good. I needed documentation of deposits made for 6 months. Brittany from the drive-thru went above and beyond printing these out for me it was much more work than I ever expected. Much appreciated.”
“I love Carter. I love how personal everyone is and the tellers know who I am when I walk in. I like having the option for a more old fashioned bank so I can reach my saving goals better.”
“Every employee I've encountered has always been super friendly. They quickly handled a situation when money was stolen and I was able to get everything back promptly!”
“Very kind staff. Branch manager Mr.Renoli (several years back) was the first and kindest person with helping me set up services, truly help me get back on my feet.”
“I haven't been to any other branches but our small business opened an account here recently and we could not be happier with the whole experience. The service has been absolutely outstanding! Moving a business account can be very difficult due to day-to-day business issues. It's hard to just close a business account down while still serving your customers. The people here sat down with us and planned out the whole process, walking us through each and every step, ensuring that the transfer was smooth and painless. We even diversified out account profile with no trouble at all. We were dreading the process and the Union Bank people really took charge and talked us off a ledge when we were in a really stressed out and overwhelmed place.”
“Friendly staff with lots of people on hand. Didn't have to wait even though it was busy and the banker took the time to help me optimize my accounts. Great service all around.”
“I've banked with Carter since I was a teenager. It has came a long way in the past year or so. You can do almost any and all of your banking tasks online now. I also love the staff. Professional and very friendly!”
“I like to bank here for a few reasons. Probably, the main reason is a friendly and personable banker by the name of Alexia.Alexia was not only very well informed and professional, but she was also very patient. She didn’t only help us set up our small business account, but went over and beyond explaining business and personal banking options with Truist.She spent almost two hours answering every question about every detail we asked. She made us feel welcome and appreciated at every minute we spent there.I also must mention that the front desk staff were also extremely helpful on every visit.I don’t know about Truist completely to make a rating on the bank, but the staff in this particular branch deserves recognition.”
“I needed a few documents notarized at the last minute; I visited this location almost at the end of closing time. Stephanie is accommodating; she understood my needs and notarized my documents. I have also used their banking services frequently; they are always responsive, informative, and helpful. Thank you for amazing services.”
“Great customer service everytime. I went to the main street location in christiansburg and Jamie is very nice as a banker. Steve is great also. Very professional. Been going there for years and always will.”
“Great customer service everytime. I went to the main street location in christiansburg and Jamie is very nice as a banker. Steve is great also. Very professional. Been going there for years and always will.”
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“I had the pleasure of working with Barnett and Dana from this branch; the service I received was impeccable, friendly, and FAST! They helped me meet tight timelines and offered that personalized approach that is often missing from larger institutions. Barnett and Dana are professional and proficient in what they do, and I am grateful for the time and attention they provided to my case. Highly recommend!”