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December 2024 by McKenna Ryan
They have 0 ways of getting in touch with them by phone number. I left something there upon moving. Now I can’t call and ask? That’s ridiculous; Terrible customer service and extremely unprofessional experience.
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December 2024 by Jax Foster
We waited an hour for a 30 second interaction. People were nice, but the service was garbage
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November 2024 by Jaime Childrey
Deshon and Quan were very helpful with my upgrade!
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October 2024 by care plus peace
The young gentleman that helped me was excellent 👍
He deserves a raise!😊
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October 2024 by Oswald Bates III, Esq.
It was a fairly pain-free experience.
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October 2024 by Denise Jones
5 stars to the sweet young woman who helped me yesterday 10/4/24. She was very helpful and pleasant to talk to.
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October 2024 by chris cirino
Lines and clueless employees. Had a problem with my remotes , Tech came out after I was advised to bring my DVR to store. The tech that came to my house from Xfinity was excellent and knowledgeable. Store was a waste of time.
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September 2024 by Ivy Tan
Katie helped me get my Xfinity account sorted out! She was wonderful to work with and made the whole process super easy! She solved all the problems with my account and we were out of the store in under 30 minutes!
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September 2024 by Joseph Noah
Screwed up our order multiple times. Wait time was lengthy on multiple occasions.
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September 2024 by Courtnei Fleming
Honestly one of the worst experiences I have had. My mom and I have been customers for years and finally convinced the rest of my family to make the switch. We had things ordered wrong, orders not go through that lead to missing out on promotions, overall not a good experience and we are now considering switching back to our original provider. Daniel was somewhat the only helpful individual in there. I am very disappointed with how everything went down and will no longer be suggesting people to switch to xfinity.
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September 2024 by Phillip Brown
Deshon helped me out excellent service I will recommend everyone to you!!!!!!!!!!
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September 2024 by LeighAnne Mourtzakis
Quan is the best! We upgraded to a new phone, but text messages would not work. We went to another xfinity store to troubleshoot…no resolve. Head to Apple to see if it’s the phone….nope. Call xfinity and were told it’s Apple. Needless to say it was a month of run around. We were in the Midlothian area and stopped in. Quan problem solved with us until the matter was fixed! We couldn’t be more thankful as he was patient, thought outside the box and wasn’t going to let us leave without resolve!
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September 2024 by Ian Jones
If you have to go, ask for Quan. If he's not working, ask when he will be working next and come back then. Dude fixed our issues, juggled at least 3 other customers at the same time and put on a movie on the big TV for my kids during our wait. Whatever Xfinity is paying him isn't enough. My 5 star rating is for him, alone.
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September 2024 by Ashley Dean
La La is an excellent representation of what customer service should be! I have had a terrible experience with customer service on the phone and will never deal with them again however walking in and meeting La La has renewed my faith in your company. She was dealing with a lot when I arrived and still found a way to handle my needs in the most professional and personal way. You have a rich start in her and she should be noticed for that.
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August 2024 by Tom Small
The person that helped me was extremely thorough, professional, helpful and kind. Bravo! This is what customer service should be.
The only problem is the cost of cable. In the last 4 months, my bill has gone about $40... for bare bones cable! And the service is horrible. Internet drops out frequently. Cable can take 10-20 seconds to respond to the remote. Etc. Etc.
I'm looking in to other streaming service.
