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January 2025 by F Aldeek
I had an outstanding experience working with Kelly Taggart at West Broad Kia! From the very first interaction, Kelly’s professionalism, knowledge, genuine care stood out. He took the time to understand exactly what I was looking for and worked tirelessly to ensure I found the perfect vehicle that matched my needs and budget.
What truly impressed me was Kelly’s transparency and dedication throughout the process. He provided clear and honest information about pricing, warranties, and financing options, ensuring there were no surprises along the way. His patience and willingness to answer every question made the experience smooth and stress-free.
Kelly’s exceptional customer service didn’t stop after the sale—he went the extra mile to make sure I was completely satisfied with my purchase and even followed up to ensure everything was perfect.
If you’re looking for a sales representative who is knowledgeable, trustworthy, and genuinely invested in your happiness, I can’t recommend Kelly Taggart enough. He truly sets the standard for excellence in car sales, and I’m thrilled with my new car thanks to him!
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January 2025 by Tatsiana Singh
Tim St Clair was amazing! He spent so much time with us answering all of our questions, directing and guiding us on the issues he foresaw us dealing with, as new owners of an EV vehicle. He is clearly very experienced and knowledgeable but also caring and considerate! People like Tim give the experience of going to a local dealership a sense of living in a community. Thank you very much for your time and effort Tim and Happy New Year to you and your team 🎄
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January 2025 by Eugene Emelianov
Don't buy KIA! If something happens to your car you on your own. This dealership was not help at all as well. I went to Toyota who took my KIA with failed engine, and I got brand new Toyota, my second one in place where car last and if you happen to have issue they would answer your call, see your car in timely fashion and fix it.
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January 2025 by TheDB Bee
Service was excellent
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December 2024 by juwuan smith
Stephen was awesome and made it a smooth process.
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December 2024 by Denyse Hall
Anytime a customer’s salesman combines compassion and professionalism at the same time is a company I will be sticking with!
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December 2024 by Stephanie Davidson
Fast and friendly!
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December 2024 by Tami W.
I had an appointment scheduled this morning for service of the headlamp flickering recall. I never dealt with recalls before getting a Kia but something told me it wasn’t going to be an easy headache free process. They attempted to have me sign a paper stating if they determine my issue isn’t caused by the exact warranty/recall issue I was responsible for a $170 diagnostic fee. I wasn’t willing to risk it and place all my trust in the dealership employees so I was not serviced. Unfortunately most dealerships are not known for their honesty. So I decided to go with my gut. They also did not do the software install recall since I decided not to get the other one. They just gave me my key back and I left. What a waste of my day off.
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December 2024 by ladyjrc
Steven very informative of services given
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December 2024 by jason komulainen
Love the down to earth reps in the service department here. They tell it to you straight, without attitude. They feel like real people, unlike many other dealerships I've been too where you can tell they are putting on a facade just to get through the day. The prices are reasonable as well.
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December 2024 by Chris Lythgoe
FAST & FRIENDLY SERVICE, REASONABLE SERVICE PRICES & THEY WENT THE EXTRA MILE WITH A CAR WASH!
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December 2024 by Pam Currey
The service folks were efficient, knowledgeable and kind
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December 2024 by Odai Musa
Sean was the best salesman I personally met as he is professional. Very helpful and so insightful. He is not pushy to and he made me feel like im the one sitting in the driver seat unlike other salesmen who push you to buy something you probably don’t want but end up getting because of them. I loved the experience at Kia. The process was a bit lengthy but hey we got what we want. Cheers
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December 2024 by Kerrie Arkwell
Excellent customer service. Very communicative, made sure I fully understood.
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December 2024 by Dr. Harold “Bud” Cothern
Great service. Quick and informative videos.
