West Broad Kia, part of the Page Auto Group, provides sales and service with a focus on genuine customer care. The sales team is described as outstanding, professional, knowledgeable, and transparent. Staff members take time to understand needs, provide clear information, and guide customers with patience, making the process smooth and stress-free. Their approach combines compassion and professionalism, creating a sense of community and trust. The service department is noted for its down-to-earth and straightforward representatives who communicate clearly without attitude. They are recognized for going above and beyond, particularly in handling complex warranty work, keeping customers informed of progress, and completing repairs effectively. Customers report that vehicles are returned in great shape, sometimes running better than before. The dealership's prices are also noted as reasonable. Overall, reviewers express a strong intent to continue doing business with West Broad Kia due to the excellent treatment and care provided.
My car was pretty much out of service; the engine was gone. The staff at the dealership, were very helpful and kind to me. They got the car running and I can drive it without a care in the world. Thank you, Stephen, for all your hard work and thank the technician who took the time to make sure everything was correct.... read full comment
October 2025
I own a 2018 Kia Sorento that I needed to get the engine replaced. It was not a easy task working with my warranty company. But I must say that Stephen steps up to the plate and helped me to complete the task. He was able to get them to fix and pay for the repairs and though they didn't cover all that I was given the... read full comment
December 2024
Anytime a customer’s salesman combines compassion and professionalism at the same time is a company I will be sticking with!
