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January 2024 by Nyasia Midgette
I highly recommend Kevin Smith (salesman) for any new or used car purchase at Honda! I️ purchased a new honda hrv and it was a great and simplistic experience. Thank you very much!
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January 2024 by Joan Morris
Thanks so much for my new car! I Love it!! Thanks, Brett, always patient and kind and goes way beyond to be helpful!!!, this is my third Honda CRV!!! West Broad Honda does a Great job! Always nice and kind and helpful!! Thanks Brett for always taking care of my daughter and me!!!!
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January 2024 by Chuck Edmonds
Went in to have a spoiler installed on my new Civic I purchased there a few weeks ago. Guys did an amazing job. Made my car look so much better. Thanks for the great job and service.
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December 2023 by Robert Sexton
It has been almost 20 years since I bought a car! My Honda S2000 is still going strong with 62,000 miles! However, it is time to get into the modern age. Antonio helped me to do that! He explained that the modern cars are a moving laptop computer with all the electronics. Boy was he correct! So, he sold me a Honda Accord Hybrid Sport! It is a great car! Thanks Antonio!
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December 2023 by Mishell Kidd
I had a nice experience purchasing my new car at Honda thanks to Cory! He was very kind and patience during the whole process! He showed me all the steps that needed to be done to get it and I really appreciate his help and time! I would recommend him to anybody who can’t decide what’s the best car to pick when it comes to their needs! Cory will be the person who can help you with that. I’m so happy with my purchase! Thanks a lot Cory!
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December 2023 by Jordan Hurt
Had the best experience of any dealership I’ve been to. This is my third lease with Honda and switching to the West Broad location was painless, and rewarding. Chris “CD” was incredibly helpful finding me the right car for my budget and getting me through the leasing process! I’m actually looking forward to coming back for their free 2 years of regular maintenance and for my next lease or purchase! Thanks again!!
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December 2023 by Duane Adams
The service department deserves less than 1 star. My wife scheduled a tire rotation and oil change. 3 weeks later after she complained of an odd noise coming from the front of the car. Upon inspection I noticed 2 lug nuts missing from the left front tire plus a 3rd lug nut that I removed by hand. Spoke to the service manager who immediately apologized, offered free oil changes ( to which I declined). Only asked that they review the work and get her car back to safe working condition. Upon inspection said that wheel and hub had corrosion build up which they cleaned. Why wasn’t this discovered 3 weeks prior??To add insult to injury they went from “free oil changes” to charging $180. Really?? Certainly not the money but the principle of not treating customers fairly. They have lost us as customers. After putting my family’s lives in danger they put the money ahead of customer service.
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November 2023 by Hunter Womble (Countryusa2)
I had met Kevin in the past when he was selling cars to my parents, but this was my first time buying something from him and I would give him a 10/10 he made the process super easy explained every detail to me so I wasn’t jumping head first into something I couldn’t handle and he ultimately had his customers best interest at heart. He is sweet and funny, but above all else I appreciate his impeccable professionalism. I would recommend him to anyone who is buying a car through West Broad Honda. I love my Honda Civic. Thank you Kevin.
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November 2023 by Bill & Sarah Neale
Very efficient dealership; we were very pleased with our sales person, Mr David Sewell. We felt heard on all of our requests and preferences and found attentiveness without pressures. The finance manager was very courteous, understandable, and made sure we understood the options available to us. The dealership facility is very relaxed, well located, and inventory was adequate with various models and trim levels on the lot for us to see. We were very happy with our vehicle and purchase process.
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November 2023 by matthew browne
I had a fantastic experience with West Broad Honda!I stopped in unannounced and late one evening on a whim and i was greeted with hospitality and a willingness to help me. Most places i had been until that point felt like they were pushing a sale or trying to get me out to move on to the next opportunity, but Chris "DV" and the rest of the team at West Broad Honda went above and beyond to assist me and once i decided on a vehicle, at the last hour, they worked hard to get the paperwork done before leaving for the evening....Follow up calls were on point and i couldn't be happier. I might even go as far as saying they earned a customer for life. Stay tuned for review updates as i build this new relationship.
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November 2023 by Claudia McMaster
My car is great, but what was even better was my service advisor Leslie Fields. She was oh so helpful, considerate, and treated me like gold. I thoroughly enjoyed working with her.
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November 2023 by Michael Hall
I had the good luck of being assisted by Saul, who is very accommodating and a wealth of knowledge about the Honda CRV vehicles. He is very patient and willing to answer all your questions. The purchase processing experience was fairly easy, but be prepared to sign a series of documents. The finance manager was very helpful and knowledgeable about the RAP/extended warranty protection plan, as well as other purchase details. Overall, I am pleased with the purchase of a new vehicle at W. Broad Honda and have no complaints at all.
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October 2023 by Laverne Mcwilliams
Kevin was great! Not only was he knowledgeable but he was patient.I really appreciate the fact that he was not "pushy" and he placed my needs first.Tim, their financial person was very people oriented and knowledgeable as well. Not only did he educate me on the GAP insurance, he took the time to explain the extended warranty.I will recommend all my friends to West Broad Honda!Thanks Kevin for making the process less stressful!
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October 2023 by Pat P.
Just had one of my HRV 2023For a oil change after I pick it upI started to have a noise on shifting like a loud pounding I know this has nothing to do with the oils change and this morning I started the car the car was stuck trying to start over and over for like 5 minutes and could not shut it off and I think it has nothing to do with the. Oils change and to top it I check the oil this morning and there was only a quarter of oilAnd the car starter to shift like there was a transmission problem and a the lights came on on the dash like on the pictureDo you happen to know what's going on
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October 2023 by Claudia G.
Just had one of my HRV 2023For a oil change after I pick it upI started to have a noise on shifting like a loud pounding I know this has nothing to do with the oils change and this morning I started the car the car was stuck trying to start over and over for like 5 minutes and could not shut it off and I think it has nothing to do with the. Oils change and to top it I check the oil this morning and there was only a quarter of oilAnd the car starter to shift like there was a transmission problem and a the lights came on on the dash like on the pictureDo you happen to know what's going on
