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July 2024 by Spencer Moore
Worst experience ever!! I would rather go to dmv .
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June 2024 by This and That
I came here to write a review and saw that everyone feels the same way. This is the slowest location you’ll ever go to. I highly recommend they open another location nearby as the volume in this area is just too high. I’m presently standing in line on a Saturday, 6 minutes before closing and there’s 11 people in line. This is gonna be fun.
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February 2024 by Glenn Harrison
The ATMs here never work, idk if it’s because it’s a ratchet area or what but I gotta drive all the way to the airport just for a working atm. Also these don’t even take cash and check at the same time it’s pathetic
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November 2023 by Laurette Turner
Made a deposit of a check at the ATM which took my check but didn’t give me credit for it. The ATM accidentally disbursed a one hundred dollar bill, which I returned to the bank and you would have thought I did something wrong. Not a smile, not a thank you, not a good morning or anything. Very bad service. Really messed me up during the day because the service was poor and dry. I hope future customers won’t have to experience that type of rudeness.
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October 2023 by Julia A
Mobile deposits made easy!
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July 2023 by Karen Johnson
Awesome
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July 2023 by kdinva
no inside banking w/out an appointment? This isn't a private doctor's office. the Meadowbrook branch is wide open and always four bankers to assist.
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April 2023 by Michael Smith
Helpful and friendly staff. They take as much time to understand all your needs as required. Friendly, professional staff. A pleasure to bank here
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November 2022 by Jahirul Islam
One of the slowest moving bank! And I’m a customer with them for long period. Every time I go there to done my business it takes forever. Today it took me 48 minutes to just get some change and deposit for my business . Only one teller in drive through and one cashier. You can’t do business like that. People don’t have all day. A banking system should be quick and simple! My other business accounts with Bank of America and they are always faster! Today They were some elderly people who were not able to stand that long and some of them just left! That’s great shame on Wells Fargo. You can do better.
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November 2022 by Brooke Kelly
This is the absolute slowest bank you can ever come to. Every single teller is more concerned with trying to be cute and cool having 30 minute conversations with every person that comes to the counter or drive thru than doing there job. There is atleast a 30 minute line inside and in the drive thru. You will never be taken care of any faster than 30-40 minutes at this branch. It’s absolutely ridiculous when we bring huge business transactions into this bank and it’s always the same issue. Avoid at all cost if you can. Sincerely a person who has been trapped in a the drive thru line yet again for 35 minute.
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August 2022 by C S
During a busy lunch hour and clearly understaffed, I received excellent service from Corey Harris and all the other employees. They were courteous, professional, and helpful.
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August 2022 by Terrance Morris
Absolutely poor service and management. Not enough tellers to service inside nor drive through customers. They stop taking customers at airport drive location. Embarrassing
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April 2022 by Former Customer
Wells Fargo, especially at this branch, provides ZERO CUSTOMER SERVICE. You walk into the branch and wait for 30 minutes before someone asks what do you need. You try to call the bank and no one ever answers the phone or you leave a message for a personal banker or the branch manager and no one returns your call. Personal backers are not properly trained and often don’t know how to answer your question or assist you or display a sense that they really don’t care about you (NO ACCOUNTABILITY TO SEE ISSUES GET RESOLVED - JUST MORE EXCUSES). Many times branch employees are talking to each other and completely ignore the customers. About a month ago I decided to close my Wells Fargo accounts, as well as my family’s accounts, in addition of all association with this bank. As a long time customer, including having multiple mortgages and various accounts (including investment accounts) over the past thirty years I no longer feel like a “VALUED CUSTOMER”. I also sold my Wells Fargo shares because this banking institution continues to have class action suits brought against them and even with a new CEO they continue with the same behavior of doing illegal and unauthorized things with customer’s accounts. They make promises to get you to open accounts but what they say or promise about the provisions and terms of such accounts gets changed without keeping the customer apprised of the account term changes. With this type of unprofessional and unethical national reputation over the past 10 years I can’t imagine that Wells Fargo will be around much longer. There are professional and ethical banks out there that would value your business. Even escalating issues with District Managers gets no resolution - just excuses.
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March 2022 by Marleny Woodley
my mother needed a checking account and the day of the appointment we were met by a lady who did not have access to the system to open the account.Then she told me that my mother had to make the online account herself using her phone, I told her why? and she said that she was the only one who didn't have access to the system for thatI told her it's a waste of time because I'm on my lunch break and I could do it from home. so she helped us do it with the phone and we couldn't do it. and nobody with access to the system could do it because they had other clients.The lady did have the intention of helping but it is ridiculous and disrespectful that you go to the bank on the day of your appointment and nobody helps you because the employee does not have access. If you don't want to waste your time, don't go to that location because it doesn't have more than two workers available either.
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September 2021 by Drizzile W.
I've had a WF account for about 12 years, now. I used to go to the Downtown branches in Richmond, but I do stop in this one on Laburnum every so often. I have to say, these are some of the rudest people. I thought they were just rude to me for some reason, but today this lady was trying to cash a check and she seemed pretty polite, but apparently there was a problem with the way the check was made out. Instead of politely explaining the situation, the teller was just rude and loud. Her name was Ray Sha or Sha Ray or something like that. Just a nasty person. Don't know why she's in a customer service role. The manager just stood there and didn't intervene to ask the teller to lower her voice or anything. Just wow. Sorry, that I can't give it zero stars.
