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August 2024 by Dawn Carter
If I could rate this lower I would. First of all, what pharmacy in their right mind is closed on a Saturday???? Do a business analysis to figure out how to be open on a day when most working people have time to pick up prescriptions. Many of the staff, including pharmacists, are as rude as they can possibly be, probably because Walgreens can't afford to let them go due to poor customer service. Again, do a business analysis to determine why you can't keep decent staff. Do yourselves a favor and use CVS or another pharmacy.
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June 2024 by Cary
Excellent Service from female cashier who helped us find our items in the aisle & displayed much patience & efficiency checking us out. Store is clean & aisles clear & organized so easy to walk through & find our products.
They’re trying & doing their best so we appreciate it!
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June 2024 by david malone
Great customer service !!
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March 2024 by Douglas Quackenbush
OUR pharmacy
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February 2024 by X
Closed on Saturday?
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December 2023 by Cheryl Gallon
I typically do not write comments but today's experience was a bit much. The service here has drastically changed from the past. There appears to be no concern for customers' time -you are given mixed statements of what is/is not that creates continual back and forth wasted time. Today I have sat at the location waiting for over an hour to pick up a script for my Mom after going through all of the above. Could this be a contributor to patient medication adherence - many do not have an advocate - what about the downstream impact to the family and the provider? I started this journey today at 1:00 pm and it is now 3:50 pm.Time is a commodity that one cannot get back. Recognizing that the staff there are doing the best they can, something is missing. As I stated earlier, I typically do not write these but felt the need to advocate for this team, my family who loves Walgreens, Mom's provider, and myself.
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October 2023 by Jonathan Long
Terrible service at the pharmacy. They never answer the phone. If you do get someone on the phone everything you said to them is forgotten. I went to pick up a prescription for my wife she had already told them we would pay out of pocket. I got there after she recieved a text saying it was ready. The script hadn't been filled at all because the insurance didn't cover it, this was there response even though they were previously told it would be paid for out of pocket.
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October 2023 by C C
The Pharmacy at this location needs a reorganisation.From prescriptions being filled at other locations which leads to extended delays to extremely long wait times at the drive thru to executive hours that are inconvenient for most if your family matters to youGO ELSEWHERE
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October 2023 by Jeremy Barrack
Very unorganized. I can’t begin to explain what we have dealt with there today. Hours…
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August 2023 by Alieu Kalokoh (Soma)
The pharmacy staff are very polite
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August 2023 by Melody Cummings
Where I live we only have one pharmacy but the pharmacy was temporary closed due to no staff. I had my daughter doctor called in her ADHD medication to this location because I work around the corner. I was told the pharmacist said because the doctor is in Williamsburg and I live in New Kent I can not have her medicine picked up at this location again because of distance. Wow ? I explain because regular pharmacy was closed and she needed her meds but they will never have to worry about me or anyone I know ever coming back for NOTHING
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July 2023 by Jeremy Pleso
Home for me was 100 miles away. I called in a prescription to this location using their less than adequate voice prompts (i.e. not a real person). Things seemed good until I arrived at the store. The pharmacy was closed with a sign that read, "Due to unforeseen circumstances we are closed Sunday 7/16. They should have led with that per the voice commands instead of wasting peoples time driving to the physical location. The message went on to say for an emergency go to our Temie Lee Pkwy location. Which was only 26 miles away.....Fail.
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May 2023 by Brenda French
Drive through is fast and friendly. This is a busy business and I try to be understanding when their is a wait. Today three cars ahead of me. I continue to have difficulty getting an inhaler that I use several times a day. This time I believe it was only a two day delay. It has been as much as three weeks.
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April 2023 by Stephanie Michalowicz
I appreciated they had medication I needed as Walgreens near me didn’t . However, I drive. A distance by choice . I waited in drive Thru lane for 25 minutes. I was made to go back and wait again while they “reprocessed “ my medicine . Clerk didn’t know answer to my questions. Pharmacy assistant didn’t either and had I not asked multiple times , it Would have gone unaddressed and even the pharmacist didn’t knew the answer . I understand life is busy for us all but this is unacceptable and ridiculous. I’m a veteran Walgreens customer. Good luck . They also close at 7 I learned. Mine is open until 9 pm. Sorry . I don’t like sharing negativity but want to help others too. Hopefully, it as just a rough day there but after seeing other reviews , I’m concerned . Thanks
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March 2023 by Eddie Gravitybonger
Do not go here if you take medication that must be taken everyday. The place tries to push scripts back that cant be missed. The particular location has now caused my script to be two weeks behind. I will be contacting a lawyer an reporting the head pharmacist to the appropriate authorities.
