-
June 2024 by Tim Sullivan
I have nothing but excellent things to say about Whitney and his team. Whitney has been upfront and transparent about everything from the beginning in my two experiences with him. The first time, he said he didn't think he would be able to take a look at my vehicle for a few days. Because of that, I went elsewhere but I didn't forget his honesty about it.
The second time was this week. I had my car in his shop for most of this week. We had several phone calls about my issue and Whitney did the leg work to figure out what work should be done and the price for everything. Finally, we determined what should be done and a price for it. Unfortunately, I was laid off before the work began. I called Whitney, shared the news, and said I would like to pick up my car without anything done as reducing expenses was priority #1 for me (and my car at least runs without repairs). This meant he and his team spent at least a few hours on my car and several phone calls for very little return.
Whitney was kind, patient, and professional throughout. I recommend anybody with a Japanese car (Honda, Toyota, Subaru, Nissan, Mazda, Acura, Lexus, etc) to come here as that is what they specialize in. You can trust the service you are getting.
-
April 2024 by harrison hubard
On my first visit with Whitney he stopped what he was working on to not only meet me but hear about a few issues I was having with both our older Toyota's.
Advice on the one was "everything should be fine just a computer glitch". ( any other shop would have requested to bring it in and would have a cost associated)
our other Toyota Tacoma had a bad exhaust issue. Whitney was over booked invited my son and I to stop in after hours and he would take a look at it. His advice was to drop it off at the muffler shop next door. The muffler shop wasn't sure what to do with it, and again Whitney advised the muffler shop not to mess with the Manifold and replace the Cat. Fixed the issue saving us big bucks drilling and tapping manifold rusted bolts etc. Again Whitney went out of his way to get us straight and no charge.
VA Import Keep up the good work! The auto repair business can be expensive, frustrating, hot, and dirty so his efforts are noticed and appricated!
-
March 2024 by Kaleigh Jaeger
My family and I have been coming to Whitney since I was a baby and he has taken care of every car we have brought to him since moving here in 1995. He services both my dad and my mom's vehicles, my older and younger brothers' car that he helped us find, my dad's wife's cars, as well as all of the one's I've bought and brought him with over the past 12 years of having a license while I've been in the state-- two Honda Civics, one CRV, and gave me advice on a 2021 RAV-4 while I was in Texas.
His technicians are experts in what they do and each visit is informative, quick, and well thought out. The waiting area is always clean and organized and it's never taken more than absolutely necessary for all of the great work that is provided.
Whitney is the most knowledgeable mechanic I've ever worked with while living in Virginia (22 years), Maryland, Colorado, Texas, and Florida (and even in college when I was at JMU), and I wouldn't trust anyone else with my or my family's vehicles. If you need a mechanic in Richmond, it's worth the drive to Virginia Import Services.
-
December 2023 by Duwayne Ooft
Great service
-
November 2023 by Chris Atwood
Honest mechanic. Quick turn around. All around good place to take your car.
-
September 2023 by Chris Cookson
Amazing service and great work! Whitney is very knowledgeable and runs a trustworthy shop.
-
September 2023 by Kyle Garrity
They say they’re an import shop but don’t work on Mitsubishis ?
-
August 2023 by VISHAL JOHN
They did nice job for my car
-
January 2023 by Karen Gough
Fixed my car in a timely manner. Knowledgeable staff.
-
April 2022 by Steven Hughes
Whitney at Virginia Import is honest and very nice. Take your car here if you don't want to be taken advantage of. Steven Hughes with SMH Insurance in Richmond, Virginia.Service: Electrical
-
September 2021 by Micky C
Honest. Helpful. Less expensive than the competition. I wouldn't take my car anywhere else.
-
June 2021 by Sarah C.
Whitney is always very honest and willing to help explain any issues. I've been coming here for about three years and he's helped me out everytime.
-
April 2021 by Bill H.
Incredible shop. These guys are the forensic diagnosticians like I've never seen! My Acura was acting bizarrely and other, very well respected, garages were baffled by the issue. The lengths to which these guys went to figure out the very complex problem flabbergasted me. They utilize extensive databases, state of the art computers and just straightforward logic and induction to fix problems that completely elude other shops. I'll be using them exclusively going forward.
-
January 2021 by Kelvin Peedy Pride
Excellent service knowledgeable staff and just all around user friendly
-
September 2020 by Harrison Colston
Great service. Reliable and honest with what is wrong with your vehicle.
