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January 2024 by Bea Wms
Had this company for many years. Didn't have any problems until they had to come to my side of town. I called for a problem in the crawl space, someone came to the home while I was at work, after that, I received a notice that they were terminating my insurance. My front stoop railing had separated of which I had repaired when I originally moved in. The insurance agent didn't want to deal with the problem that I called them about but noted the railing. The problem was that they stated that they had contacted me about this, which they had not. Wasn't concerned on whether or not I was preparing to repair the railing. They just cancelled my insurance without warning. My home basically was in the "wrong zip code" for this company. They lied about notifying me about my front stoop, they had never been to my home. LIARS.I usually don't call out racism, but my home was just in the wrong part of town for this company. In my opinion racist and liars.
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July 2023 by Charles
Xenophobic is the word to describe this company. My relative had an accident with their insured client and every time she called this company, they pretended that they do not understand their English and simply hung up. They decided to to play xenophobia card to avoid payout. They lost court to my family and ended up paying for the claim, however, job is not done and we make sure regulators looking to this disturbing behavior. I have asked my relative to file grievance to the State Corporation Commission to examine their claim process tactics.If your background is different that these people at this company, buy insurance somewhere else, they don’t deserve your business.
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April 2023 by Gaby F
I would give 0 stars if I could. They own the Meadow Event Park who has been significantly disturbing our farming life style for almost 3 years with the outdoor concerts. The sleep deprivation and stress have been unimaginable. Hundreds of complaints have fallen on deaf ears. They profess to care about farmers and the farming life style but have not made any changes. My comments on their fb page have apparently been blocked.
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April 2023 by Anne M
The VAFB parent company owns the Meadow Event Park which is a TERRIBLE NEIGHBOR to the local farming community. The After Hours Concerts are a noise nuisance, and not in alignment with Rural Preservation. They know it and they don’t care. Greed wins. County seat is in their pocket. Congratulations and enjoy counting your money while you destroy our peaceful havens, disturb our livestock and disrupt our sleep!
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January 2023 by Brandon Musick
Crazy going from agent and preaching to customers about having the "best claims department" to only turn around and have a giant fist rammed up my *** during my first filed auto claim. Local office couldn't even provide me with policy details due to "computer issues", waited over a week just to find out from my agent if I was covered. Another 3 days before i had to call back again to remind someone I have a smashed car and no one has helped me. 3-4 more days to be told next steps. Auto body shop did great work and turned around the estimate in a couple of days, only for that estimate to sit on an adjusters desk for 2 or more days. Adjuster finally looks at estimate and can't make decision about total loss without bosses approval. Bosses approval doesn't come for another 5-6 days, had to call and remind someone that I am awaiting an answer. All in all I was finally told my car was a total loss after roughly 3-1/2 weeks. The best part though was dropping my title off at the local branch for them to sit on it for 3 days after telling me they were sending to home office immediately. Once home office received title, they proceeded to sit on it for 4 days. I have been without car since October 18th, so whatever time line provided above is sandbagged a little. Over 5 weeks without a car, nor a single ounce of communication from the insurance company. Not a single phone call. Nor has anyone asked if I was okay from my accident. Needless to say don't insure with farm bureau. I can tell you from experience on both ends, they don't care about their employees nor their insureds. Also marketing team, I have this all screen shot, once I see this deleted I will start blitzing local branches with the same review. Would advise you to just swallow your lumps on this one. Doubt too many people will read but maybe I'll save a couple of poor souls from ever doing business with you guys.*edit received multiple voice-mails from VP wanting to apologize. For "system failure" for two weeks. Will return her calls when I receive reimbursement for total loss. Quite frankly scary that a multi million dollar insurance company can lose their system for 2 weeks. So poor claims department, and poor IT department leaving insureds exposed.***2nd edit***Received claims check, found a new car. Sent request to add new car to have coverage leaving the lot while I contemplate whether or not to stay with VAFB. That was on Monday morning, no one has reached out to take care of the request. Will be pulling all p&c policies as well as life policies from them. DO NOT INSURE WITH THIS COMPANY.
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August 2022 by Matthew Garrett
Customer service center
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August 2022 by Matt Knight
Love this company
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August 2022 by virginia roy
Been insured through Farm Bureau for 30+ years: Home, Auto, and an Umbrella policy. Having my agent Bill Nuckels ready by phone, in person, and email - to answer questions and "make things happen" when needed has been a blessing!
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January 2022 by SUZANNE B
Lost our home of almost 20 years to a company that didn't care about natural disasters.
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August 2021 by Justin D
Your premiums will be used to lobby and silence other Virginians. Whether you agree or not. They claim to be grassroots but don't actually listen to their members.If you actually care about wildlife, you will run far away as their stance on wildlife is for the removal of any species that isn't agricultural. Birds, bees, deer, you name it
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August 2021 by Jessica Scott
The Staff and agents in the Windsor office are very friendly and helpful we appreciate everything they do for us, great hometown feeling
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August 2021 by Diane Price
Great place to work
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August 2021 by Scott Terry
Be careful using Virginia farm bureau because you never know what your money will be used for to support their lobby effort in the Virginia assembly. Their lobby efforts are not only out of touch with most Virginians but silence their voices and have no Scientific basis.
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August 2021 by brad boggs
If you believe in hunting and the 2nd Amendment then steer clear of this company. They are one of the primary opponents of Sunday hunting on National Forest in VA. Take your business else where and send them a message.
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August 2021 by Dana Cochran
If I could rate this place 0 stars I would. I was insured with these people for a year and was assigned Angela Harris. She was very rude. Everytime I had a question she would be very short with me or give a snarky response. I asked on several occasions for a policy review because I wanted to go over my coverages. It was never done! Also, I requested to switch agencies; that also was never done. I would never give another dime of my money to this office. This should definitely be a coaching experience for Angela SHE IS RUDE!
