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April 2024 by R K
Caroline Juran, Executive Director, is rude to the public and has no clue about HIPAA. OIG and HHR need to audit and remove those who do not perform the job for which the taxpayers pay. The public deserves better from agencies such as this which exist to protect and serve the taxpayers.
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November 2023 by Mich Elle
They never answer the phones or emails and give people the run around. Very horrible customer service!
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September 2023 by David McDonald
I called the board over a month ago and left a message as I was required to do as no one was available to answer my call. I waited 2 weeks and then called again and had to leave another message. Finally about a week later I got a call and was told how busy she had been. I needed a replacement copy of my license certificate. I was told I had to go to the website and make the request and pay the fee. When I went to the site I was not able to log in because I forgot my password. Then was told to login with my login and a pass key. I used the last pass key I was given and told it was out of date and that I would me mailed a new one. Well week later I get the pass key and it was exactly the same key I tried earlier. It is very frustrating. As yet I have not received my certificate.
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June 2023 by Reem Talib
NO BODY PICK UP THE PHONE AND IT TAKES WEEKS FOR THEM TO ANSWER EMAILS!!!!
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May 2023 by Samantha Parker
They took my $50 and refused to give me my card even after I submitted all required documents. Thank Goodness the laws have changed and they are no longer required to obtain MMJ. I’ll be disputing the charge and getting my money back asap.
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September 2022 by Jason Jerusik
I have had good experiences with the Virginia board of pharmacy. They are very helpful in answering questions, and they get back to me in a timely manner via email. In particular Beth has done an excellent job.
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July 2022 by Matt Edgar
Absolute incompetence. Your third party company for your testing is a complete and utter failure. Welcome to a massive law suit.
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March 2022 by Meredith Brown
Submitted application, payments, and documents beginning of Jan. It’s March and still hasn’t been processed. An absurdly long waiting time. They really need to get it together!
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February 2022 by arym gil
I submitted my documents for approval around the beginning to middle of November. I've called and spoken to someone that said that all of my documents are in order. Why he couldn't process my request over the phone, I don't know. I've sent emails. And I'm STILL waiting. I am aware that they are backlogged; but, this is ridiculous...esp for those of us who deal with chronic pain. We're looking for help and our requests are largely met with silence. This process is beyond frustrating and they don't seem to care.
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February 2022 by Madeline Giddens
I submitted a license application 73 days ago and it is still pending for review.I've resent the email to the Board of Pharmacy multiple times, and have only gotten a generic "please wait 60 days" (we are well past that, and the original submission actually stated 30 days).I've on my second phone call to the them with a 30 minute+ hold time (last time I was on hold 2+hours and no one picked up). This is absolutely ridiculous!
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February 2022 by Kenneth Matney
Sent all my onfo in on 30 November still nothing this is February
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January 2022 by Lance Decker
Terrible response time, unable to follow up. Left multiple voicemails, multiple emails, sent in physical copies of required documentation. It has been over a 40 days with nothing.
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January 2022 by Daniel Andrews
Applied for va. Medical marijuana card on October 28, now middle of December and nothing. Nothing but lost time, money, and good will. I get better customer service from drug cartels.
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January 2022 by Tearose 135
Terrible ServiceTold different things over the phone by different people. Over 35 Days and ...NOTHING!No responseNo follow-upNo "sorry for waiting" emailAbsolutely Nothing
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December 2021 by Kordey40
They literally don’t care about their customers they don’t send out there mail I’ve left five emails I still haven’t heard back Ive left voicemails and still haven’t heard back either want my money back or I need to talk to management but I doubt I’ll get back from them too so what am I supposed to do now.
