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November 2023 by Lnora Jones
Poor service identity putting phone in my name the billing dept employee .stolen money off my card for 280.00 every month on the 12 . I talk to the fraud dept it didn't come from me.
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December 2022 by Dustin
Here’s a scenario, you are moving in with a friend who already has internet. You wish to cancel your current internet. Good luck! I got error messages in 3 chat attempts. I finally got ahold of an agent on the Verizon wireless app. An agent said they would help me. An interesting definition of the word “help” was put into action. The Verizon definition of help is to make you wait 15 mins per response with a live agent, only to ask me why I wish to cancel. I state my reason again. No response. This happened on the second and third attempt of being reconnected with agents. It’s time to break free of these oppressive corporations that buy and pay for a state that enables them.
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October 2022 by tom lang
Verizon FIOS can't negotiate a new contract with Nexstar, and customers suffer. Since Verizon has effectively breached their contract with customers, they owe us for loss of services IAW the FIOS contract for TV programming. I demand a reufnd for each day Verizon can't restore their contacted services.
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June 2022 by Bobby Gray
For a communications company they are poor at communicating with customers. Each department says they can’t help but say another can which they say the same thing. So you go in circles
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November 2021 by Jennifer Walker
They are crooks. Canceled my service with them on the 27th of Sept. Then they send me a bill for 110.59. After calling them, they state i didn't cancel my service until 10/18. Even i have a confirmation email showing disconnect date of 9/27. They opened up incident report never called me back about it and now calling me again about the 110.59bill. Called them again and now they state i owe them the money for the service from 09/22-09/27. They want me to pay a one month bill for 5days of service. Nobody could talk to me and tell me what happened with the incident report. Don't go to Verizon they will cheat you.
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October 2021 by Brian
One of the worst experiences ever. I was surprised by Verizon. On top of Verizon reps outright lying to me, the upgrade process was awful. I finally had to go to a chain store to get a replacement phone after dealing with Verizon for 2 weeks.Cost me time, money, and frustration. About ready to take my business to another carrier.
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October 2020 by Merrill Gold
Fantastic service. The customer service rep on the telephone was cheery and patient. And he was able to dispatch a technician for the very same afternoon.The technician was prompt and friendly. And knowing that my kids were near the end of their remote school day, he maneuvered around our running box, prepping everything for the repair as they wrapped up their classes! Bravo Verizon!
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August 2020 by Hazel THomas
Terrible customer service. Can never reach anyone at the 800#. I have been without cable TV for 6 days. A tech came and didn't fix anything. I have tried calling and calling, and am placed on hold for hours at a time. I am so frustrated. When I do get someone I am cancelling all Verizon services!!!
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February 2020 by charles willard
A company dealing with communication they do a lousy job communicating with the customers
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December 2019 by Brandon Allen
What kind of company calls you for your final bill on Thanksgiving? What kind of inconsiderate company interrupts time with family on a holiday because of a service they're no longer using? Couldn't wait an extra day for that?
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November 2019 by Imad Qtishat
It is the worst provider ever; lots of hidden fees and bad customer service. I subscribed with them for a bundle of internet, land line and cable for 130$/mo. they took 264$ from my bank account claiming that i purchased the router which i didn't. the I canceled the service disputed the payment and delivered back all the box and the router. and they still sending email demanding the 264$ they even reported me to the credit bureau . .
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September 2019 by Andy Reinhardt
Horrendous .... the whole thing is a joke and I pay for it. If only there were more options . The least helpful imaginable
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July 2019 by Steven K
Verizon tech came and messed with our service in the morning. I call in the afternoon and check the status of whatever they're doing. Turns out they need to send a tech the next available slot (2 days from the date it was cut off) to fix whatever the moron did to mess it up, instead of sending the guy back to finish the job.
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December 2018 by Madison
DO NOT GET FIOS!!!! I have to say that I have never been more disgusted by a company in my life. First, we were promised super fast internet speeds when we signed up only to have the slowest internet ever. We have had multiple technicians out that don't have any idea about what is going on. We even had one person tell us that all of Verizon's towers had been hacked and that was why they were so slow...really? Do you really think I am that stupid? I must be because I am still with you guys. So not only do we have incredibly slow internet which directly affects my ability to work, since I work from home and I need good internet to do my job, but then they double charged us for a whole month. I had proof from my bank that we had already paid them, and I sent that proof to the department they told me to. They told us that while they were investigating, we did not need to pay the double charge. So we didn't. Then two weeks later we were told that if we didn't pay our services would be cut off. What? We hadn't even heard back about the investigation and we had proof from our bank statements that WE ALREADY PAID. But since I work from home and was on a deadline, we couldn't afford to lose our services so we paid it. THEN on the next bill there was a $50 fee for reestablishing service. OUR SERVICE NEVER GOT CUT OFF!! I refused to pay it and called in several times. Nobody would help and they again threatened to cut off our service for 50 bucks!! So my husband called and had it out with an extremely rude CSR and then asked to speak with a supervisor. After being put on hold for ten minutes, the same person came back and said that his supervisor was too busy but would call my husband back later. Guess what? No call. That was two weeks ago. We were again forced to pay a fee. So we have internet that doesn't work and have been charged over $200 fraudulently and unethically. And still Verizon doesn't care. I'd rather go to Comcast and have them pay our contract fees that deal with this BS any longer. It is disgusting behavior and I'm even debating changing our cellphone service as well.
