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March 2024 by Susan Buniva
Laura was incredibly helpful today with several banking issues I brought to her. It is service like that which makes me so loyal to Atlantic Union Bank.
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March 2024 by Jo Ann Brown
Fabulous service! Angel was patient and solved every concern.
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February 2024 by Diane Putnam
Always a pleasant experience here at the Bon Air branch!
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February 2024 by Abdul Virani
Very courteous
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February 2024 by Justin Spears
This is my main banking branch and everyone is super helpful. I had a delicate matter regarding opening and closing a business account and Katheryn Hepler was there to help from start to finish. Thank you for the help!
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January 2024 by Kelly Kimball
Shelley is amazing!
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January 2023 by Jeffrey Gillem
Never enough staff at this branch. I've been coming here for a year now and only ever see two tellers working. Prepare to wait 10 minutes or more for a simple deposit.
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December 2022 by EF
The bank teller was really nice but the banker who sits in the right back office older lady was very unhelpful. She insisted that I bring a lease in to open a bank account, why do I have to bring in a lease. Me urgently trying to open an account because I started an awesome new position I found paperwork with my name and address from my apartment complex she still would not take it she preferred a lease. I decided this is not a place I would want to do business with. A company who is unwillingly to help a young rising business professional or anyone in need for that matter. I felt discriminated against because of my ethnicity and that I was an out of state resident who is transitioning into VA. I went to C&F bank the next day with my ID and sss # off the top of my head and opened my account the same day. The manager was super friendly and willingly to help and guess what no paperwork was required.
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February 2022 by Samuel Palmer
I purchased shares of stock in AUB recently. I wanted to deposit $2500.00. They wanted to put a 5 day hold on my deposit claiming it was to protect me. The hold is designed to protect them. There is no protection for me as their customer. As a stockholder, it gives me and the bank protection. They wanted me to sign a paper protecting them in case I forgot about the 5-day hold. Again, they stated this is to protect me. Since their position was confusing, I had them give me back my check. I made a transfer to AUB as a deposit to open a checking account. The transfer took several days to be taken from my other bank. Terribly slow. I set up the mobile application and made a deposit. I checked my mobile application this morning and my account is on hold. Have I made a mistake? Should I be looking at other banks or assume the teller was misinformed? I went back to the branch and talked to the head teller. There are some changes in the system causing some misunderstandings. hat is resolved. A more accurate explanation of the 5-day hold will be given to the tellers. Meaning, the hold protects the bank and the customer.
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February 2021 by Richard Messer
Very friendly and knowledgeable group of representatives. Always provide the assistance I need in a professional and accommodating manner. A special thanks to the nice woman that served me at the drive-through yesterday. Quick, efficient and gave me a pen when mine ran out of ink! I hope to return the favor soon.
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January 2021 by Brian Campbell
Pleasant staff, quick service
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September 2020 by robert sneed
Friendly and ProfessionalRreat place to Bank!
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February 2019 by Daniel Hammond
I was in this branch this morning making a business deposit and was extremely impressed with the friendliness of the staff. I was especially impressed with a young man, that has waited on me before, that I stopped and chatted with today. What a friendly and professional group! I enjoy doing business at this branch.
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June 2016 by Ronnie Agee
They are very helpful and will get in and out so you can go about your day. This location has very "hometown bank" vibe to it.
