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March 2024 by Christopher P.
Been here for twenty minutes, it's empty and nobody once asked me for help. They only went to the older people. I actually wanted to buy something but they were rude.
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October 2023 by Diane Cook
The staff was extremely helpful and friendly. The selection was very good and the price for what we purchased was great.The delivery guys were on time, very professional and great attitudes. We've purchased at the Dump before and probably will again.
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October 2023 by Terry Scharmer
The furniture at The Dump is awesome ? We had a great time looking at all sofas. We ended up getting 2 new ones and they arrive in perfect condition. The staff are great and very helpful. Thank you for a great experience.
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October 2023 by Jessica Pederson Stumpf
This is our 3rd purchase from The Dump. Always good service. Friendly staff. Prices were good. Glynease and the ladies at the checkout desk were awesome. Store was clean. Overall a good experience. Has been every time. Will be back next time we need some furniture.
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October 2023 by Jennifer Martin
We met Chris Eyer last weekend looking for a sofa. He helped us decide and write up a contract. Thankful he did that. When we went back this week to pay, it had gone up 200$!! We had a great experience and Chris was very professional.
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September 2023 by Christina Wascher
UPDATE:Because the Dump did not immediately report the damage to my driveway when I told them about it, their claims company denied the claim. Unbelievable. And I’m still stuck with a broken couch. I paid extra for the premium delivery and bought an extended warranty on the couch…all for nothing.Original review:Good selection of couches, but poor quality and customer service. I ordered a recliner couch. I paid for the top of the line white glove total delivery and setup. Delivery dates were 10 weeks out. I waited anyway. Delivery day comes and they show up several hours after the delivery window (at night). Then they tried to pull a truck into my driveway (on a hill) and gouged out my driveway because the truck was too big to make it up the hill.The first couch was broke. The metal under the recliner on either side would catch the support bar and wouldn’t open/close. I added a video from the first couch to show the issue.Customer service said they would deliver a replacement when I called them. They did not address my driveway complaint. Just ignored it. Another month goes by. Second couch arrives with the SAME problem! Only this time it is worse. They leave it here anyway. This team once again gouged more marks into my driveway. The delivery team took photos of the broken part and then left. I never heard from them. Video of second couch showing that it is so bent I can’t even put the footrest down with someone sitting there (person sitting there is 145lbs for reference).After a few days I called again. I once again complained about the second couch with the defect AND the damage to my driveway. They said they would call me back in a couple days. I’m getting estimates for driveway repair. The driveway photo - the white marks are deep grooves cut into the driveway from their truck (likely the hitch on the back).DON’T pay for their delivery service!! If you find a deal on a floor model and can pick it up yourself, do it. If not, shop somewhere else.
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September 2023 by Bree Porter
Love my new couch! We attempted to schedule a delivery when we purchased and also paid $200 extra for the delivery to be promised on a specific date but the store never scheduled the delivery. When my husband called to check on the order, the store claimed they had no delivery date on file which made no sense considering they charged us for a delivery…….customer service was also unaccountable of the issue. We ended up going with a third party to deliver our order on the original date we requested. Otherwise, I do appreciate the outlet pricing compared to Hanes but wouldn’t trust the store to have anything delivered in the future.
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September 2023 by Dave LaBrie
We’ve purchased two couches here over the last five years or so. Don’t let the name turn you off, they have some nice stuff at good prices. Joan helped us out this last time and she was a delight - super friendly, informative, and helpful.
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September 2023 by Patrick Morgan
You might have to wade through some wildly hideous options (hey, you like what you like, I guess), but there are some real diamonds in the rough here. Furniture, in general, is expensive, and nice furniture is much more expensive. I've purchased three leather items here (a sofa, a loveseat, and an ottoman) that have totaled about $1700. Normal retail on those would have probably been nearly $5000. Can't argue with that.Sales people have let us shop, and were not overly pushy. Delivery experience was great too, with automated updates on progress while the goods are in the truck.The Dump might not always have what I'm looking for, but when it does, it delivers.
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September 2023 by Terry Bandy
Representative was very nice. No pressure to purchase which I was grateful. When I had a question about my purchase, she was prompt in responding and clarified my purchase.Very helpfulTerry Bandy
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August 2023 by Heidi Batten
I appreciate the assistance in choosing what carpet and padding is right for us. Also, the installer they put me in touch with has been great. Thanks Chris and John (my installer).
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July 2023 by Erin Acors
I had a great experience purchasing night stands! Prices were great! Staff was friendly and inviting but not too salesy. Staff member Joan was so sweet and kind!
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July 2023 by Miss Spider
I was very excited to shop here and look at their selection because their commercials look great. However, their selection and prices are not great...or even good at all in my humble opinion. The selection is poor and I feel like I have been duped. I started at Value City Furniture first and will be going back to Value City to get a beautiful couch for a great price.
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July 2023 by Allison Janik
This store is really great. You get the help you need without having to search around for a representative to show you the way. I highly recommend having the furniture delivered and installed. It was well worth the money, especially for me being in an apartment. I am so glad I chose The Dump
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July 2023 by Teressa Randolph
My sales lady was awesome! No hem or homming around. She was definitely professional, polite, and we had few laughs together!! Will seek her out again!! I give her 100 stars!!