-
December 2023 by Lex Star
I’m am upset with the customer service at the Short Pump location . I will no longer be shopping at Children’s Place and I am also getting rid of the credit card . I will be shopping else where .
-
December 2023 by Scharese Thomas
Friendly customer service
-
August 2023 by Nathan Hall
Hello, I have been your customer for years in Philadelphia and I have always been very happy to buy in your stores and I have always done excellent advertising for your company, unfortunately I am writing because this time I did not feel well and I also felt discriminated against for not being a native american but being italian i have a strong accent; I spent $82.50 and kindly asked for a second plastic bag to keep my clothes in separate bags, the answer was no and it was perceived that no, was bullying. Tried to figure out why no and got a stupid reply saying they didn't have many bags available, this after asking to speak to the manager and the rude reply came from the manager on duty at the time, obviously not true but maybe they thought I was a tourist. I'm not a woman who usually presents complaints, on the contrary, I'm very friendly to everyone but obviously I didn't feel very welcome in this Children's Place. I solved it by immediately returning the goods and, among other things, my 5-year-old was also hurt and will surely remember it bitterly. I would like to report that this occurred at Children's Place Store #1611 in Richmond at the Short Pump mall. I would appreciate that as a large company it is always necessary to teach that being warm and kind is what makes your company great and famous and to teach that even if the buyers are not made by Native Americans we have the same rights of all races and all equals . Thanks for your attention. Best regards.
-
May 2023 by Rebecca Phillips
I truly hate this business. Horrible prices cheesy clothes and the worst of worst customer service. With all the other options for cute kids clothes I don't even get how it's still in business...probably a matter of time...
-
December 2022 by Rich Dev
I wish there were negative ratings. Horrible customer service. Very rude cashier. Not sure how and why such people get hired for such jobs.
-
October 2022 by Alexia Ridener
I will never come here again. This is usaully the store location I love coming to. This past summer loved the options, sales, and the service. However, this past time I was so aggravated I'll never return. When my son and I got there no one greeted us no big deal. There was one girl in there walking around straightening up and looked super busy. The other two women were being loud and obnoxious and talking about someone they mutually knew drama. Never asked if I needed anything. I go to the cashier and literally waited probably 6 minutes for them to stop talking and come over and ask if I was ready to checked out. Then once I stood there for that whole time she preceeded to roll her eyes and smack her lips and was terribly rude the whole time. Never again... never
-
October 2022 by Rabab
Very unfriendly and rude staff, not willing to assist/help you with any questions.
-
September 2022 by Lo Hair&More
Fun place to shop for kids clothing& shoes & other accessories too.
-
May 2022 by Ahlam Mousa
I would give zero star for this store they have the worst manager I ever seen, my wife bought an outfit for my daughter and it doesn’t fit her, I tried to exchange its she said that she need actual receipt even though it still has the original tag on it ! She was so rude. I would never either me or my family come to this store
-
January 2021 by Katie Clark
Usually have really good deals here and I like that it’s not overcrowded.
-
November 2020 by Dannielle Clark
Usually have really good deals here and I like that it’s not overcrowded.
-
January 2020 by Sridhar Srinivasan
Nice children’s store at short pump mall
-
October 2019 by Shailesh Khatri
Poor customer service upon return. She wouldn’t put it on any other credit card and I was forced to take a store gift card of 52$. I asked to split the gift card into two - 25 & 26$ But she refused to do it. Extremely inflexible and rude.
-
May 2019 by Anoop Mohemmed
Children place is one place it is impossible to do exchanges or return ...This store in the short pump is the worst.. if you buy online and return to store it may take anywhere from 30 to 45 min...Staff treat you like u are here to steal something.. if you loose the DRESS TAG NO WAY IT CAN BE EXCHANGED OR RETURNED...really bad experience...
-
April 2019 by Kaytlin Pratt
Great prices, always have sales going
