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January 2024 by Shay T
These guys were nothing but great & listened attentively as a woman it mattersI will be going back
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November 2023 by Diana S
We had been using this shop for several years. We've been with them through a couple staffing changes, but when Robbie left all the sense seem to have go with him. Ian (owner) Only has young apparently inexperienced guys there now. We took my car for Routine check up..oil, belts filters, etc. When test drive they hit a work truck. I took over 6 weeks for them to repair my car from their wreak-we have had to take it back several times because it's still not right. I'm forced to take it somewhere else to really have it correctly fixed. NEVER let your husband and mechanic become friends. I would have filed legal charges, but for my husband. Oh and on top of wreaking my car and it still being messed up...we had to Pay them for the original service. NEVER again.
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July 2023 by Alex Alexson
While things change, Ian Treglown, the owner has had his doors open for 25 years. You only get to keep your doors open that long (on that Jeff Davis corridor) if you understand your clientele. Brake Stop's philosophy is to "get you back on the road" without trying to sell you a bunch of junk that you do not need. Ian is honest to a fault. And, I'm suspecting it's why he has remained in business while many of his competitors have had to close their doors.While his technicians and staff change (currently: Awesome Alex & Magic Mike), Ian Treglown and The Brake Stop remain the best spot to get your car worked on this side of town.
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May 2023 by Karl Haller
Fast, friendly, & reasonable with their prices.I've been a customer for more than 10 years.
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April 2023 by Kiana Faulk
They always get whatever vehicle I take to them right.
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March 2023 by Diana Santonibell
We had been using this shop for several years. We've been with them through a couple staffing changes, but when Robbie left all the sense seem to have go with him. Ian (owner) Only has young apparently inexperienced guys there now. We took my car for Routine check up..oil, belts filters, etc. When test drive they hit a work truck. I took over 6 weeks for them to repair my car from their wreak-we have had to take it back several times because it's still not right. I'm forced to take it somewhere else to really have it correctly fixed. NEVER left your husband and mechanic become friends. I would have filed legal charges, but for my husband. Oh and on top of wreaking my car and it still being messed up...we had to Pay them for the original service. NEVER again.
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February 2023 by Thomas Moore
Honest.. knowledgeable..Knows the art of a good business man..the owner..is one of the best in the business
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January 2023 by Rick Senn
I chose The Brake Stop based on the outstanding google reviews, and I have to say I was not disappointed. They installed a custom exhaust on my old full size Blazer, and it came out exactly like I wanted it. Ian was very communicative and actually *listened* to what I was looking to achieve, which is a lot more than I can say for other repair shops I've used. He even made it a point to show me the work when I arrived to pick it up, and went through all the details. It is clear that these folks are good at what they do and take pride in their work. The price for the job was very fair as well. I wouldn't hesitate to recommend this shop, and I expect to return for future service.Services: Exhaust
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November 2022 by John Metersky
Friendliest, most honest car care experience I have ever had. A long schlep from where I live but I'll definitely go back.
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September 2022 by M B
Don't go to this place. All I wanted is them taking care of my front brakes. My brakes are squeaking eversince (without braking). Went there 4 times to get it fixed but mechanic "has no time" even though I have already paid 600 dollars (which gives my car top priority). I got nothing but snappy answers. Very disrespectful.Update: Had to go to another shop,ending up having to pay another 680 dollars to get it fixed.
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April 2022 by Lindsey White
Been going here for years they get the job done straight forward get your next car repair here
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March 2022 by thomas russell
Ian and his team are great. They were able to get my car in performance mode and everything was done professionally and clean. I appreciate their work. I will be back again for another project. You guys rock.
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February 2022 by Dnique G
I've been coming to them for years & they NEVER disappoint. This is the ONLY place that I recommend going to (for me at least) for the services & work that I have done. They always do a good job & customer service is great.Service: Oil change
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February 2022 by Sky
Brakes went soft. I've had several bad experiences with mechanics here in Richmond, so I'm pretty averse to getting my cars getting touched by other people. Was running out of time, energy, and sunlight to work on my car. Took it to brake stop in the morning when they opened and they had it out to me right as I got home from work.There's a review that talks about how they wouldn't work on his car because he had aftermarket suspension and wheels. I called them and told them I have much more than just aftermarket suspension and wheels, and that a review said they don't work on cars that have that. The woman was confused. My car was taken care of regardless of aftermarket parts.Service: Brakes
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January 2022 by Nigel C.
Very honest mechanic, good prices, and and great customer service. Also they were understaffed and still worked on my car withing a reasonable time
