-
September 2024 by Tira Smith
Super unprofessional bought 2 cars from here. First car was a 2011 Chevy Malibu that came from Norfolk va location, that car lasted a day after I drove it to home (Richmond) ended up having a bad transmission. Second car was a 2014 ford escape from the Richmond location, had it for a week and it was kept overheating. So we sent it back for them to “fix” it they said it was a sensor. The same day I received it back it overheated again so we sent it back and it was the head gasket. They said this process would take 2 weeks, didn’t offer a loaner car whatsoever because in the warranty they don’t give out loaners even though I only had the car for a week. Here we are 2 weeks later on the day they said it would be done, they aren’t answering the phone but had they nerve to contact me about the bill after I only had this car for a week and the wouldn’t even push back my payments. Wasn’t offered a discount or anything for the inconvenience this has caused me. So please do yourself a favor and don’t I mean don’t lease a car from this place
-
September 2024 by VICTORIA CUNNINGHAM
I was not planning on buying a car but, I did!
I had several cars to choose from ( 15) and all of them were under 80,000 miles and right at my price point.
The interior was clean and the exterior was too My oil and tires in great shape and I was very pleased. So, that part is out of the way.... LET'S GET INTO THIS REVIEW!
The people: my sales person Mr Lewis missed his lunch to help me .Why is that important?? He was dedicated to the PERSON and could tell I was nervous. Also, he didn't pressure me and he was very helpful and respectful.
The finance manager: this part: looked at my MONEY and saw my ABILITY! He looked at what was on paper and counseled me through Mr Lewis. Why is that important?? He made sure my salesman could explain it to me AND coached along the way!! I loved that !
The back office: we prayed together ❤️ about the rain and the storms and NOT a drop hit them as they helped me and they all got home safe.
They helped me with my app to set up my payment and made sure I CAN be successful in my payments on time! No cash on hand for the down payment or like me you forgot it at home.... No problem: Visa/ MC/ Discover and Tap Pay.
An easy experience and I would highly recommend them.
-
June 2024 by Mascon B.
Poor customers service hang dame phone on me unprofessional and dont gave dame about customers
-
June 2024 by Ernest Pearsall
None of the vehicles on there web site was on stock. Would not work with me with what I wanted but keep pushing the cars that Noone was buying
-
April 2024 by James Opher
Makes appointments for vehicles that are on line but, not in inventory! Waste of time and gas travelingto location, false advertising, leading customers to come to location under false pretenses. Not happy at all!!!!?
-
April 2024 by Lacy Ferguson
They screw me over on my car deal and then they won't sell me a car even though I'm eligible for one.
-
March 2024 by Heather Williams
Went here and wasn’t even acknowledged! Lots of people waiting, and not enough service. Purchased a car somewhere else.
-
February 2024 by Zac Perrigan-Brooks
Very rude and unprofessional. We filled out an online financing pre-approval form complete with what we had available for a down payment, we were then called by a representative that told us we qualified and that we should drive over an hour to the Midlothian location. Upon arrival the Sales person was very rude and dismissive of us, he was not helpful at all, insisted that we lie about our employment history on the credit application, and then proceeded to inform us that to be approved we would have to pay $1,400 more than we had already been told we needed to pay before we made the trip up here. Terrible experience, and from what I can tell most of their online testimonials are fabricated because they did not come close to joining up with our experience. If I could give zero stars I would.
-
January 2024 by Adam Howell
I have never had a problem with them but I would definitely advise bringing your own mechanic or someone who is car knowledgeable before purchasing they also have kill switches in the cars for failure to pay so if money is going to be an issue I would not purchase a car from here. They offer state inspections for free and can do SOME repairs but they won't cover all of them. The actual investment company is the ones you have to worry about.
-
January 2024 by Kayli Amos
Absolutely awful 10/10 Highly unrecommended . I’ve had my 2011 ford edge for 2 years now (because I’m stuck in a 17,000$ loan on a vehicle that’s worth 6,000) and since the first week of my purchase something has been wrong with it , first the abs system displayed issues but when taken to their “shop” I was told absolutely nothing was wrong with it , eventually my brakes went out and I had to fix it myself , then I had to replace the break booster , master cylinder , radiator cooling fan , all four wheel speed sensors , NOW there’s something wrong with the engine after replacing plugs and coils I still can’t figure out the issue and OF COURSE YOU CANT REACH ANYBODY in their repair department. But be late on your payment and everybody will reach out and cut your vehicle off.
-
January 2024 by Kyng Hicks
This place is very unprofessional. I've called for hours and can't get anyone on the phone to make payment. I'll go to another dealership with 100% better customer service. I'll never refer this place to anyone!!!!
-
December 2023 by Ray Boone
Horrible
-
December 2023 by Kanasia T.
terrible customer service, was rude as soon as i walked through the door.
-
October 2023 by Travis Hester
I filled out an application and was asked what I could pay. I told them $150 bi weekly. They acted like that was fine. I was then told I needed a $700 down payment. When I had the money (which was a day later) I called them back to inform them. I asked again about the $150 bi-weekly and was told by a very assuming salesman they didn’t accept payments that low! I mentioned the car I was interested in and the assuming salesman said “Oh, that’s out of your price range.” Wow! He must know my life’s story then. What’s more is the car I was interested in was on a sheet of car prices he gave me to look through. That’s my experience there, just lies and lies. Thank god I called before I made another trip.
-
October 2023 by Elee Bone
Nothing but bums that works here.
Will sell you a lemon vehicle. Be aware they will screw you ove!!!
