-
September 2023 by Shuah J.
I came in with bags and went to customer service. The employees on scene told me I can't leave my bags in there. I go in store and buy some turkey and a Pepsi for about 7 dollars. I leave my bags near the register and the employees in target just watch as incompetent employee just throw my bags in the recycling bin. Just making me plain regret being a customer and supporting this target store.
-
March 2022 by No V.
You are surrounded by things. You need to get a grocery or two, but the real reason you are here is because it is so easy to get distracted. You stroll through aisle after aisle, pleased to be around people all as hooked on stuff as you are. Everything you need is right here. You walk down an aisle and catch your reflection in a cheap plastic mirror. You watch yourself for a second. a. If your reflection alarms you, go to Luminary Hair Co. ( b. If seeing yourself makes you want to be alone go to Hollywood Cemetery ( c. If you brush past your reflection and keep shopping go back to Cary and Belvidere (
-
February 2022 by Anna M.
I was on the prowl for a new addiction. A Nintendo Switch was what I needed. Me and my bestie walked around the tech department and there it was, exactly in an easy to find section. It was locked so we had to find someone to get it for us, and upon asking someone in the aisle a guy was paged to come over to the desk. He arrived promptly and ready to help! Cant remember if his name was Jerry or Jared but J man unlocked the switch clarifying which one we wanted to purchase, and unlocked something for another customer right behind us. Two birds, one stone, no problem. He then offered to check us out at the tech register, even the T-Shirts and other items we'd picked up around the store. He asked us if we were Circle members and when we said we didn't know what it was or if it was a credit card, he explained to us how it worked very clearly and easy to understand. You could tell he knew what he was talking about, he was having a conversation with us, not just reading a script to get us to sign up. He was just a joy to interact with. He had that Chic Fil A customer service attitude. After we finished he told us to have a great night, and how could we not after that? The store was very clean, the bathrooms were clean, and he even gave us a tip on getting Starbucks points! 10/10 will be back!!
-
December 2021 by Joe B.
4 stars for wine at target. I'm from up north so I didn't know this existed but it's amazing!
-
November 2021 by Anissa W.
11/19/21: I've been here a few times now. The parking lot is beyond chaotic, so I try to park far away from the entrance. People just can't drive. I don't want my car getting damaged, so that's just how I try to prevent it. The store was clean and tidy when we went in the last time. They are hiring which may be a good thing because the staff I came in contact with weren't they friendliest. We shopped for our items, found most of what we needed and more, and checked out. The cashier didn't speak except to give me the total. I stuck the card in the machine, got my receipt, and went on my way. Not the best experience, but I got most of what I needed. Social distancing is suggested with the million little feet stickers all over the floor. I won't say that I won't be back, but it won't be my top choice when I need to pick up household items.
-
September 2021 by Joel R.
This Target is on Karen Avenue. Your car will get scratched no matter if you park in the Target lot or in the Barnes & Noble Lot. Unpleasant from the minute you pull in to the minute you escape this chaos. This store has a vomit smell to it, especially in the clothing area. I will never return. The woman who used to be my common law wife and who still has access to my credit cards goes every 3 days. Wherever Rachel Ruebens goes, I want to avoid. Though I feel that her still needing me financially inspires me with hope that one day we might get back together, I'm a fool in love. This Target is dirty and sketchy, but it's one of the few threads keeping me & Rachel together. WATCH OUT for the teenagers skateboarding in the parking lot. As they drink cans covered in brown bags and smoke odd looking cigarettes, they loudly proclaim their wish to get struck by a vehicle so they could have a BIG PAY DAY LAWSUIT. Something the skateboarders have in common with Rachel Ruebens. Avoid at all cost on Valentines Day.
-
August 2021 by Kenson K.
This target was the nearest to where we were staying in Richmond. It has a nice selection and not too crowded. There is ample parking and near a lot of eateries off a main road .
-
May 2021 by Nicole S.
Terrible employee at self checkout. I was carrying multiple heavy items in the ten or less cashier line near the self checkout. However, the self checkout attendant felt the need to remind me that the basket carrier was nearby while not attending to cash issues in the self checkout line. I am not able to neatly put your basket in a basket carrier several yards away when obviously shopping by myself.
-
October 2020 by Tanya W.
A typical Richmond Target, in a convenient location. Long lines, entitled customers, and not many friendly employees. This location used to be better and has sadly declined. Tried buying something with a target gift card on my phone and the CSR had never seen one, so (even after the payment went through) she tried keeping my things and was rude because she didn't believe that it had worked. I only use this Target if I absolutely have to, but any of the other locations would be worth going to over this one.
-
July 2020 by Renee L.
Poor service poor practices; I was a victim of racial profiling/discrimination at this particular Target I was accused of shoplifting which was outrageous, this incident occurred 07/17/2020 @1710 It began with me entering the target store, a basket was not obtain upon entry because I was not sure if this particular store would carry the items I was looking for. While roaming the swim suit region of the store to my surprise they did have some really good swimwear so I was picking up different items to try on in hope of finding a suitable one for the beach. Well, I soon realized my hands and arms were overwhelmed with items so I traveled to the entrance location of the store where the baskets were located. I clearly stopped where the baskets were available, I did not proceed no where near the exit area I was then aggressively approached by a Target Security representative: Madeline was her name, a White female and I didnt understand her presence at that moment but I was asking one of the staff members present near the baskets, "are the baskets sanitized/cleaned instead of the staff member responding Madaline decided to respond in a aggressive tone she stated "Yes, they are all cleaned" I replied "oh okay". I placed the items in the basket and proceeded through the store but felt extremely disturbed/uncomfortable/isolated due to the event that occurred. I then went back to Madeline and asked what was the reason she approached me and she denied it and said she was approaching representative that was sanitizing the basket that's strange so long story short I did my own investigation nothing that was stated by Madeline was true she clearly made a false assumption and while making that false accusation made me feel like crap and did not take accountability. The Store Manager: Brett was informed about the occurrence and replied "Okay". So I'm going to discuss my case with a lawyer. Obviously minorities aren't welcome here and our VOICES ARE NOT HEARD.
-
July 2020 by Maddie J.
I came in today to return something and it was super busy since it's a holiday weekend. The folks are guest services were also super busy but worked so fast and were friendly and efficient. They also were following all COVID safety precautions and I felt safe the entire time. I can't imagine how stressful this time must be for folks working with the public all day long. I just wanted to express some gratitude and I hope this message reaches them!
-
April 2020 by Crystal B.
HORRIBLE CUSTOMER SERVICE!!! I was refused a refund for two items that I had in my possession for ten minutes. The item never left the bag, nor my car. I went back to return it, and was told I would have to wait until April 27th, but not to really believe that. It's looking more like till the end of June because of Covid , with a smirk on the associates face. I tried to explain that the item was never taken out of the bag. I was then told "it is what it is" and that I would have to wait to return it. I paid cash for the items, and I am now out $50+ until Target accepts returns again. As I turn the corner, I see six Target employees gathered in a circle, laughing, and joking around right in front of the shopping carts. I had to go down a aisle then cut over to the front doors just to get out. Way to practice "social distancing"..... I contacted Corporate, explained the situation, and was told that there are "exceptions" for items being returned based on the Store Director's discretion. Funny how things change when you go above "store level". Also the women's bathroom is always disgusting!
-
January 2020 by Kim H.
Love Target but this location could use some series training. The drive up service is super helpful.. until they give you the wrong items and you spend 30 minutes trying to return said wrong items and the customer service associates are visibly annoyed with this simple request. Next time, I'll gladly drive out of my way to another location solely based on the poor customer service that this one has to offer.
-
October 2019 by Maria T.
Target should come with a warning! Dangerous shopping overload ahead! This shopping fool loves Target! I "yielded" to my inner nesting instincts and had a blast filling my cart with all sorts of household items! I found the cutest mermaid bedding and purchased the whole kit and kaboodle! The sheets, mattress pad, pillows, pillow protectors, shams and coverlet! Don't "stop", run don't walk to this centrally located everything store! Designated as my "go to" Target, this location has friendly staff. One employee named Vonda, even held a customer's baby while she loaded up her cart! Vonda even greeted newcomers and bid me a good evening! Noooiice!! That's "one way" to ensure great customers relations! The "rest area" stays pretty tidy as an employee is assigned to check in regularly. I also picked up several grocery items that I couldn't get at Aldi, my fav grocer. I prefer Jif peanut butter and some other name brand products! The grocery section has decent prices, some are a bit higher, but worth the convenience. A few more dollars won't "Keep Out" this savvy shopper! The store in general was well organized and clean. The displays were on point! Especially the Magnolia/Hearth & Hand section! The gorgeous merchandising will make "U Turn" your head! "No Passing Zone" - don't pass by the sale racks! Check out the clearance end caps for even more savings! There's no "wrong way" to enjoy shopping at Target. You can go wild over the $1.00 items! Every department is clearly designated, men's, women's, kids, health and beauty, bath, bedding, appliances, hardware, automotive, toys, electronics, seasonal, office and school supplies and more... there's no "dead end" to the selections! (The only "road block" was in the shoe department where an employee was emptying big boxes and restocking boots. When I said "excuse me" so I could go down the aisle, she gave me a salty look and kept stocking, then stormed off leaving the boxes in the middle of the floor, I guess she should have posted a "no parking anytime" sign. But one unpleasant interchange doesn't really diminish my view of Target. It just needed to be said... ) On your "Exit" from the store, there's a snack bar and a Starbucks should you hanker for a java jolt or a nibble! Download the Cartwheel Target app for more savings and save 5% if you use their charge card. So "Go" and don't make a "detour" to have a great shopping experience at Target!
-
July 2019 by Sarah W.
I've loved this target for my whole life! Overall, it's wonderful (as most Targets are)! There is, however, a very sick employee in the tech section right now. He has helped me twice this week. His nose is running constantly and he can barely talk he is so stuffed up. A manager needs to tell him to go home and rest! At the VERY least he should not be interacting with customers directly.