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March 2024 by John Smith
Literally the rudest staff I’ve ever encountered. I mean straight up mean. I won’t go back, sorry for inconveniencing you by ordering food.
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March 2024 by Padraic Hampton
The cashier was very rude and not welcoming. It seemed that we ruined his day by just walking in. I placed my order and and after i placed my order i realized i didn't ask for light ice in my sweet tea. I said aloud to the cashier but i didn't think he heard me so I went to the counter and repeated myself. He said I heard you from over there. I didn't kno he heard me because he did not acknowledge my request.
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February 2024 by Jasmine Harris
So I just came to this sonic and had the worst experience. Not sure what the young ladies name is that was working but she was awful and rude. She was very short with me while trying to order and wouldn’t even hand me my food. I would never come to this location again if my life depended on it. I hope sonic does better with hiring better people in the future.
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January 2024 by Ethan Murphy
The food was cold and could tell it had been sitting out for a
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January 2024 by Michael Kahn
Beware the Chicken Slinger is not a full size sandwich!
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January 2024 by Lisa
The chicken sandwich was horrible. The chicken was so raw it was rock hard. Same as the popcorn chicken. You can throw it at the ground as hard as you can. And it would not brake. The costumer service was very bad. They didn’t even release that me and my nephew were standing there. Oh yeah THE BATHROOMS WHERE SO DISGUSTING AND IT STANK SO BAD. GET BETTER PEOPLE. AND YALL SUCK!!!
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December 2023 by Breanne Morro
I would give them less than 1 star if I could. Ordered a burger, was cold and literally thrown on. No lettuce or onion, just unmelted
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November 2023 by Kimberly Crump-Robinson
Listed as a drive through on Google Maps. It is a storefront. Wasted work lunch time going to location!!!
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November 2023 by Joey Picone
Burgers were ice cold and gross. Would not recommend. Bathrooms out of service, employees were annoyed taking order since they were busy chatting with a friend at the counter.
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October 2023 by Scott Hiatt
We walked in, and the guy at the cash register stared us down like we ruined his night. He doesn't say a word. We asked if we could order, and he just stares at us.Bathrooms are blocked off. We asked if we could use them but they said they are closed for the night. It is only 7:30pm.Food comes out and it is cold. The mozzarella sticks are room temperature and hard. The burger was okay. We asked for new mozzarella sticks. The 2nd batch had 2 melted ones and the rest were hard. Maybe an indication the cheese is bad?
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September 2023 by Roxanna Rafat
I love going to Sonic after a long day for cheap
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September 2023 by Laigan Zeda
Some days you think to yourself, I want to eat something. But you don’t want to spend $14-15 dollars for a meal at a normal restaurant. Contrary to its name, there is no drive-in here and you can eat here or pick up.You think to yourself, I want to spend <$5 for a cheap item, kinda like Taco Bell. Well, there is a $2/3/4 menu here also and I got a chicken slinger. Size was small but surprisingly not bad. However, you’ll always get hit with the “was it really worth it” feelings afterwards. Great to get something cheap after the gym as it’s close by.Coupons/deals are pretty good sometimes. One day I may stop eating here, but that day isn’t today.
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September 2023 by Malaika S.
I love Sonic's food but the service at this location is so terrible. You'll walk in and everyone is at the counter on their phones and they all look up and stare at you when you come in. They mean much and overall look gross. I doubt there's any handwashing that goes on and the store is always filthy with chairs out of place.
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September 2023 by debbie mann
At the Cary street location in Richmond, VA. The store was left without a manger and the young man had no idea how to refund money for item they were out of, nor did he know the phone number to call. He told me to look it up. Left what good they had in front of me and walked away. I get home with no condiments, and no refund. Luckily another store stepped in and apologized and helped me with the solution.I visit this store regularly or did. If the people are not trained in how to handle resolutions to issues, they should have a manager in duty, or they should not be working. Customer satisfaction and kindness goes a long way to keeping business from regular customers. Luckily the west broad st store, was respectful, knowledgeable and helpful.Thank you West Broad st. And customer service, now let's see about helping the people at the Cary st location learn some customer service.
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August 2023 by Colene B
If I could have given negative stars, I would have. After 9 hours of travel we stopped by for a quick bite. I have never experienced that kind of horrible service in my entire life. The cashier could not be bothered, and how dare we require her to do the bare minimum of her job. The attitude was UNREAL. I have NEVER felt so unwelcome anywhere in my entire life, from the moment we walked in. The disrespect, and blatant annoyance she had by us just being there. My family and I will never return to this location and I urge others to steer clear. The food was subpar. Couldn’t get out of there fast enough. Would love to speak to a franchise owner about this interaction. Cashiers name was Emma.
