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August 2024 by Kevin Horton
The team at Smart box are Awesome, and I would most definitely use them again, and I would most definitely prefer them to any one moving...
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July 2024 by Justin King
I had a great experience over the last 3 years with Smartbox. In 2021 we sold our home and had 2 boxes delivered on time right in our driveway. We packed them floor to ceiling and they picked up right on time. We accessed them once at their facility, where they placed them in the parking lot for easy access. I closed out the account when we picked up the contents ourselves and hauled to our new home. After 3 years the contents looked exactly as we packed them. No leaks, tumbles, etc.
My only complaint is that our destination was further from the warehouse than anticipated (2.5 hours) and they could not deliver without using a partner that wanted an insane amount ($2500) to deliver to a local warehouse, not my driveway. Obviously we picked up ourselves and just drove it to the new house.
I'd use them again if I knew both locations would be within their delivery area.
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February 2024 by Stewart Dendtler
Timely, professional service.
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February 2024 by brandi brooks
Everything from delivery to pick up went smoothly!
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January 2024 by Gail Santarelli
The driver who delivered the Box was extraordinarily helpful and thoughtful. Thank you!
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August 2023 by Jill McAuliffe
Great delivery driver on all occasions. Thank you!
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August 2023 by Lorna Weaver
I would not waste my money at all with this company they do not take responsibility for their boxes I had severe water damage from their box and they would not replace my stuff that was in it also it took me 1 year to get them to come and pick the storage box up they are the worst people I have ever dealt with do not deal with them it's a waste of money and their customer service sucks they're very rude.
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August 2023 by Subliminal Frequency
The staff are friendly and professional. They are clear about the rental expectations, so you know exactly how everything works and helpful if you have questions. The only thing is, I wish they offered a second box size and that they would offer a prorated amount if you don't need it for the whole month. Either way, I'm a return customer anyway, so I would recommend giving them a shot.
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May 2023 by Bill Kinney
Smart box responded quickly and professionally with a great pod that held everything we needed to store on a temporary basis. I will definitely refer them to my friends in the future. Thank you Smart Box for helping us out.
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April 2023 by Leigh Harrell
Great unit! Great price! Super easy delivery and pick up. Couldn't be more satisfied.
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April 2023 by Meagan Knode
The delivery driver was really accommodating and nice. Even in the rain!!! Thank you
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January 2023 by Megan Burton
My driver was friendly, courteous, and very knowledgeable. I will definitely be using Smartbox again!
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December 2022 by Rebecca Morehead-Wright
Update: 11/29/22Remember after I posted that supposedly the owner reached out and told me to "Call In" but left no name or text to prove it was him. So of course I call and say The owner posted that I should call in! Guess what, I still got the run a round and no call back from " said owner" LOL ! My son was a more reliable source when it came to replacing what could be be replaced! Just be forewarned about their insurance, it sounds good but unless you have receipts for everything and everything you put in the pod is fairly new, their insurance isn't paying out! My suggestion is , if you care about what your transporting, DON'T use SMARTBOX, their truck drivers are independent and can't drive or move pods around from one truck to another, and the company doesn't care about you!I wish I would have spent the $1,000.00 price difference between them and most other companies.. They made my move to Florida a nightmare. One of the drivers dropped my pod and broke just about everything in it, I am still waiting for a call from anyone at this point, delivered 7/28/2021, to apologize on their companies behalf , ask if we needed anything or if we needed to know to start a claim, etc. Watch out for fake reviews from this company because I haven't found anyone that is happy with their service!
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December 2022 by Rie Cherie
Had a great experience with this franchise. Delivery guy and office rep were very friendly, detail gathering, good service providers. Recommended!
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December 2022 by Rebecca Wright
Update: 11/29/22Remember after I posted that supposedly the owner reached out and told me to "Call In" but left no name or text to prove it was him. So of course I call and say The owner posted that I should call in! Guess what, I still got the run a round and no call back from " said owner" LOL ! My son was a more reliable source when it came to replacing what could be be replaced! Just be forewarned about their insurance, it sounds good but unless you have receipts for everything and everything you put in the pod is fairly new, their insurance isn't paying out! My suggestion is , if you care about what your transporting, DON'T use SMARTBOX, their truck drivers are independent and can't drive or move pods around from one truck to another, and the company doesn't care about you!I wish I would have spent the $1,000.00 price difference between them and most other companies.. They made my move to Florida a nightmare. One of the drivers dropped my pod and broke just about everything in it, I am still waiting for a call from anyone at this point, delivered 7/28/2021, to apologize on their companies behalf , ask if we needed anything or if we needed to know to start a claim, etc. Watch out for fake reviews from this company because I haven't found anyone that is happy with their service!
