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February 2024 by Warren P.
I've visited the Schwarzschild in Short Pump a few times now, and have always been greeted by an extremely friendly and knowledgeable staff. I don't live in Virginia, but the the experience was good enough to hold off on a watch purchase until I was back in Richmond. I will be a repeat customer for sure, and I would recommend anyone to do business with Schwarzschild!
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January 2024 by Jed Snead
I LOVE my ROLEX!!! Great experience!!! I really appreciate the time Natalina spent with me so I could make an informed decision based off what was important to me. I felt comfortable and well taken care of the entire process. Thank you!
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January 2024 by Garland Mickens
Robert was very helpful and knowledgeable. Ask for Robert any time you come here! Since then I had to use them again and I am very happy with the service I received!This time it was Kathleen and she was great ? ?. While I was there they helped an elderly couple I was amazed.
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December 2023 by Tuyen Hudson
I am not sure what was going on with the staff at this location today. I have gotten my ring cleaned here in the past, and it always comes out shiny and clean (just like the day we bought it). However, when I arrived in the store today. The service was lacking, and it seemed like i was an inconvenience to her. The salesperson literally rolled her eyes when I asked for my ring to be cleaned.The ring was not clean when I received it back. It still had junk in between the metal work and on the diamond. I am not a big purchase customer, but I am still a customer. We were told when we purchased the ring that we were welcome to come back to get the ring cleaned and the prongs checked. This was not the case today. I still love Schwarzschild, but I will probably be visiting a different location for our next purchase, and you should too.
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December 2023 by Missy Johnson
I had an amazing experience with Schwarzschild Jewelers! Natalina was able to answer all of my questions regarding several products and even helped me to choose the best one. The one that I chose was not available at the store, but she was able to order it right away and it was here in just a couple of days! I was very impressed. I really do hope to work with her and Schwarzschild Jewelers again in the future. It was truly a wonderful experience.
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December 2023 by Thurber Farm
I have had an amazing experience with Constance Poindexter at the Short Pump location. She always is so knowledgeable, helpful, and recommends the best pieces.
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December 2023 by Peter Kelly
I called ahead to check if they could adjust the band on my new Omega watch, I was asked to bring it in that same day. I was warmly greeted upon arrival, and Constance took charge! She took my watch out of the case, held it open for me to place on my wrist and did a quick assessment, asking me fitment preferences. She withdrew to the back with my watch and as I browsed I was offered refreshments from another staff member. She then showed me an amazing magnetic necklace, which will soon adorn my brides neck.Constance returned and again, held the watch for me to put on. She checked the fitment, and was happy with the result.Out standing service. All my my future business shall be directed to Schwarzchild at Short Pump, and will work exclusively with Constance.Thanks again!Pete Kelly
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December 2023 by Ken Piazza
Natalina was very knowledgeable and helpful. Always enjoy our experiences at Schwarzchild’s Jewelers.
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October 2023 by Shawnte Bennett
Brought my Hamilton watch in to fix the clasp. Constance was able to figure out the issue and give it a super nice cleaning! I will definitely be back for my next jewelry purchase! Thanks again!
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October 2023 by Austin Diehr
I recently was in the market for an engagement ring for my girlfriend. I came to Constance and she did not disappoint. My girlfriend was looking for a vintage, filigree style ring which is typically very hard to find. Constance was quick to show us their Estate collection and worked quickly to get the rings we liked into her store. Thanks to her, I was able to find the perfect ring for my girlfriend yesterday. Constance is as professional as they come and I could not be happier with the service and commitment she provided to my family and I.
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September 2023 by Chris Pelland (US)
After a few less than pleasant experiences at other jewelers / locations, we gave the Short Pump Schwarzschild location a try and let me tell you, it was fantastic. We all know that buying a nice watch or piece of jewelry is as much about the experience as it is about the piece and Natalina, the amazing store manager we worked with, knocked both out of the park. From the relaxed conversation to the excellent and personal perspective she offered, she made the entire process smooth, easy, and above all else, enjoyable. Even though I had my mind set on which piece I was interested in, Natalina helped pull together different bands / bracelets, let us explore the whole range of beautiful timepieces Schwarzschild has on hand (both in store and through their network of stores across the country), and even figured out a way to bring in an amazing Jaeger-LeCoultre from a sister store to help my wife explore their selection as well! All said and done, the process and experience couldn't have been better. Natalina was fantastic and the experience solidified her as our jeweler of choice in the Richmond area.
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September 2023 by Jacqueline Carrell
Huge thank you to the team at this store! I needed to have some links in a watch removed. Two other stores were going to charge me $20 for the service, but an associate at this store offered to do it for free! I was hoping to find a place that would charge less than $20 but didn't expect "free!" I will definitely keep them in mind for any future jewelry needs.
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August 2023 by Traci Smith
I could not be happier with Schwarzschild. Constance and Robbie were beyond fantastic to work with. I walked in with a picture and an idea of what a dream piece could look like and they made it come to life. I now have a beautiful custom piece that I will cherish forever. I was well informed every step of the way and even got some sneak peeks as it was being creative. Thank you for an amazing experience. I will definitely be shopping with them in the future.
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August 2023 by Rob Garland
I love working with the people here. They have always treated me well at all locations. We enjoy working with them and they always help customize when needed. On a side note, I always enjoy stopping by and looking at their watches.....fantastic selection!
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August 2023 by jashikis
Thank you Taylor. Taylor took great care of me after purchasing a luxury watch online and helped me with resizing it for the perfect fit. Fits great!
