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February 2024 by Arun M.
Rude, entitled, and ignorant cashiers. Things have changed since the east end location closed. If it wasn't for scan-and-go I would probably shop somewhere else.
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January 2024 by Troy B.
Large parking lot and clean store. Best part- the mobile app lets you check out on your phone so no standing in line behind anyone!!
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May 2023 by Donna O.
They're very inconsistent regarding checks four the membership card at the door. It's necessary for checkout and gas purchase, but nowhere in the membership brochure does it say necessary for entry. How should people get their medicine from the pharmacy? It's been confirmed by the pharmacy staff that a membership card is unnecessary for pickup.
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April 2023 by Kimberly R.
Went to Sam's club on April 22, 2023 to purchase items for a family dinner. We have family in from France and wanted to prepare a nice meal for our visitors. I purchased the crab stuffed salmon from the meat/seafood section. After cooking the salmon, we noticed a sour smell. My husband tasted the salmon and it was spoiled. Wanting a second option, I tasted the salmon and immediately threw it out. Imagine our embarrassment as we had to throw away the food, explain to our guest that there was an issue and figure out what to do next. A $60 order in Chinese food was placed for dinner to replace the spoiled salmon. Disappointed and embarrassed.
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November 2022 by Maggie W.
Would love shopping here if I didn't get cat-called by employees before I even walk in the door. I shouldn't feel uncomfortable walking through the parking lot because of people that WORK there. Otherwise, great store.
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September 2022 by Daphne D.
Visited Sam's Club on Broad Street. The Customer service piss poor!!!! Waited in line for several minutes to check out. Another Sam's club representative comes to scan or check receipts. Of course rather than help the people waiting she starts to help people walking up behind us. Several of us ask if she could scan us or check us out. She clearly ignored us, so she goes to walk away. Leaving the customers that have been waiting for a while. I said " excuse can you help us" she ignored me after several attempts to get her attention. She continue to walk and I followed her and ask if she could help us. She never acknowledged me or looked at me. Finally she walks over scan the items in my cart and walks away. Now others are asking for her to help them she ignored them. This was one of my awkward experience.
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July 2022 by Michael S.
I am not one to complain and then ignore efforts to fix things. So let me update my previous to say that tonight we had our choice of three cashiers to check us out. Once again, a tax exempt order, so we had to use a human. It's nice to see that Sam's was properly staffed. (Unfortunately, when we went to the sister company WalMart later on in the evening for other tax exempt items...... but that is another review.)
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May 2022 by Lou F.
Sam's Club upgrade revenge trick - beware this nasty cashier's trick when shopping at Sam's Club. Upon checking out today, I was asked about upgrading for $9.99 - when I declined cashier was nice and polite and said she would have given a $10 gift card while scanning meat selection a second time. She actually looked at her screen and then used her wand to scan it again. I was curious as I had watched her scan it once already. Upon examining my receipt I noticed that she had indeed changed me 2x. I take it cashiers are paid a bonus on upgrading members and when I declined she took her "revenge" on me. Makes wonder how times a day she gets away with that.
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May 2022 by Elizabeth F.
It is fine as far as warehouse club stores go, but I find myself getting more and more annoyed at places that do not accept contactless pay.
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April 2022 by Nicole S.
Just terrible. Yesterday I decided I was going to get a membership at whichever club was closest to me that had the cheapest gas. First I explored Costco, then went to Sam's club to find that they were equally priced. Since I was in the parking lot of Sam's club at that moment I called to get pricing and was immediately asked to hold. No problem. I would hold. Then she picked up again a little while later and asked me to hold. Ok, fine. She picked up AGAIN and asked me to hold. Sure. Then, she just answered and hung up the phone on me. Seriously?! I immediately had a flashback of my last experience with this club about 4 years ago and the staff was incredibly rude to me. So much so that I'd cancelled my membership right then and there. I see nothing has changed. You all can imagine which club I decided to get a membership with. And they helped me right away when I gave them I call, answering my very simple question. :) I'm so glad Costco was there for me.
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March 2022 by Alexus L.
I've seen some complaints about the lines being long and the customer service and I will say my experience with Sam's club has been mixed. I don't really go there for the customer service but for the convenience of buying some of the important things I need in bulk and the app makes it so easy to just scan and buy so I can skip the lines ( so I suggest a lot of you complaining about lines get the Sam's club app so you can scan and go and stop complaining). I will say my only bad experience was with a greeter asking only me for my membership card but didn't ask anyone before or after me for the same thing. But other than that I have no real complaints about the store.
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February 2022 by Sarah Z.
Worst service ever, especially in the bakery department. They hire people who have no idea what they are doing!
