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December 2023 by Gerard M.
i purchased a Tesla here last year they passed the car on their inspection so they can make a quick sale next time I went for inspection it failed. they did nothing to correct the problem on a 50,000 Tesla they sold me, now I'm stuck with a car that's not street drivable. be careful of this place.
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September 2023 by Paul Kroog
Good service on my VW's
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July 2023 by Seth & Kaitlyn Fowler
I could go on and on about the incompetency of this location. Made an appointment at 915 am for them to examine the transmission giving me trouble (which I replaced through them a few months ago at 70k miles previously), then get a call at the end of day that they haven't even started to look at my car and to schedule another appointment next week.This dealership has wasted so much of my time and money. I'm going to go literally anywhere else I possibly can from here on out.
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December 2022 by Mariah Bubb
Had the best experience with Brown’s. It was my first car and the help I got from Kevin was exceptional. He was so patient and informative! My sister and nephew came in with me and when we came back he remembered their names. He was so personable. The manager (I wish I remembered his name) was such a huge help when it came to finding a lender for me. I highly recommend this dealership to anyone looking to purchase a vehicle! Thanks so much Kevin for making this experience so great… Also Kenny in finance was so great!! Can’t forget him! Such amazing guys!! Thank you so much!
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December 2022 by Lyssa Rivera
I was able to visit Brown’s this weekend to look at a car and the customer service was great! I wanted to get some more information on a car and I received more than I anticipated. This has been my most pleasurable visit to a car dealer that I’ve had. A special thanks to Ted, Ayshia and Hector.
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December 2022 by Morgan
They are fairly nice, but they take advantage of anyone with a volkswagen that needs anything more than a oil change. By over charging you and giving you a laundry list of things from necessary to splitting hairs. I would only go there for a dionostic then go somewhere else for the repair. I went there for my front passenger window motor fixed and to check one of my fuse boxes. And they tried to charge me 2k for it and that included $398 dionostics. Plus they acted like my car was in disrepair while trying to get my to pay them 2 grand.
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December 2022 by john sutton
I always thought the stigma of women getting run over and ripped off by the Auto Service industry was a myth. My Fiancé is the most independent woman in the world so I didn’t believe there would be any reason for me to go with her to drop her Volkswagen off for repairs at Brown’s! Thousands later and more issues now than the 3 weeks it spent getting repaired. Everyone there was overly nice until she finally said no to the rip offs. They then turned into jerks and said the issues were from when she came in the first time. Which should have been fixed the first time it was there. The car was there 3 different times in 3 weeks and in worse shape after paying the final bill just to get the car away from these cons. Be careful or avoid entirely.
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December 2022 by Jay Johnson
I had my first visit at Brown’s last week and it went exceptionally. The employees did everything in a timely manner, were polite and extremely knowledgeable. I look forward to returning very soon
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December 2022 by jocelyn miller
Brown’s VW parts department provided excellent and quick assistance when needing parts and accessories for my vehicle. Quick turn around on the purchase of my floor mats.
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December 2022 by Kaylah B
I had the best experience working with Brown’s. They were able to answer all my questions and provided excellent customer service. I’d definitely go back!
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December 2022 by Casey Bates
You won't find a more knowledgeable VW Parts supplier in Central VA. We go here for all of our VW needs. JD is always able to think outside of the box when it comes to off the wall assistance.
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December 2022 by Eire Hatch
JD is the most knowledgeable VW parts source in central VA. He's a true problem solver. Whenever we have a VW part question or need we go to the Brown's of Richmond Parts Department.
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December 2022 by Mahala Bantner
Such a wonderful team to work with! Every thing I’ve ever needed has been handled with professionalism and they never disappoint!
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December 2022 by Carolyn Renee
Whenever I call or I go in there, they are always so wonderful. They are very patient with my questions. Thanks for all you guys do.
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December 2022 by Asher Bryant
Great service. Always got greeted in service lane to check my car in. Friendly people and fast good service.
