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July 2024 by M BH
We are so pleased to have this pharmarcy in our new downtown Richmond neighborhood. They provide excellent, professional service.
The entire store is clean and orderly and everyone was so friendly and helpful.
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June 2024 by GM Lawless
The bad reviews surprise me. I get excellent service here and the prices are also great. Compared to Walgreens, this place is 5 star!
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May 2024 by Mallik Patta
I have been working with pharmacists regularly over 20 years of my practice. They all practice certain level of courtesy and professionalism when communicating with professionals. The pharmacist that I talked to in this pharmacy is an exception. He is rude, angry , and unprofessional. I left a clear voice mail with my name spelled slowly letter by letter. He did not listen carefully, confronted me rude, and almost yelling at me that I did not mention my name properly. While I was giving the details, he hardly paid attention, and did not even let me finish spelling my name and NPI number. He probably had all the details in the system and just wanted to confront me. Someone like this will not stand a chance in CVS even one day. I am not sure how Rite Aid has such a low standards for their pharmacists.
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May 2024 by Jimmy Oliver IV
The worst pharmacy. The pharmacy staff is so rude. Not helpful! I waited over 5 hours and called to get an estimate on when they would be ready. I'm in pain and need the pills. He just repeats a few times "you'll get a text when they're ready" and hangs up lol. I understand being busy but no time frame on when the prescription will be ready?! I've never had to wait this long and suffer in pain after I went to the emergency room. I will never use this pharmacy again and I recommend you not to as well.
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May 2024 by Ananda H
I’ve been on the phone for hours just trying to get the status of my prescription. It’s 8:02pm and the pharmacy closes at 9pm. I need my medication. It shouldn’t take this long. Absolutely ridiculous.
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April 2024 by C. Christian, RN
So, I only got as far as the phone; on an industrial strength hold, when I decide to read some reviews. And I get other’s frustrations. I sat on hold for hours because the GoodRx coupon offers Farxiga at half the price at 1/2 the cost at Wegmans, my regular pharmacy. I thought about going downtown to the pharmacy - but after holding so long and reading the reviews - I decided that I would just pay the higher price at Wegman’s, where folk answer the phone and are attentive especially since I pay out of pocket. Please, put this store location out of its misery before your reputation is completely ruined. JFFS, that was an extra $190 out my pocket… no small hit!
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April 2024 by Wesam Elhawabri
Worest pharmacy ever! They made me wait for so long to get my prescription, and then it wasn't everything needed without even letting me know. I just got Covid positive today , I don't have my medications now and have a hard time breathing rn. I have to go out again tomorrow ( second day quarantine) to get the rest of my medications needed. Worest place/ employees. Don't go there! Or double-check and don't trust them!
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February 2024 by Austin Eilbert
If I know something is here I can trust it is in stock. Good selection but lacking on some hair care and shaving options. Clean and bright. Pharmacy wait is never too long. Though I wish they would make it more clear they take an hour long break in the middle of the day.
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January 2024 by Scorpion Phoenix
The pharmacist, TIM, has a nasty attitude. I had the misfortune of calling in there yesterday and immediately wished I had called the Devil instead.But there's a silver lining to this story: It gave me the motivation to finally transfer my prescriptions. I WILL NO LONGER DO BUSINESS WITH RITE AID. BUH-BYE NASTY TIM !!! ?**SOMETIMES IT'S NOT WHAT YOU SAY BUT HOW YOU SAY IT**
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December 2023 by A Ferreira
The associates are courteous and helpful.
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December 2023 by Heather S.
This is directed towards the pharmacy department not only are they rude, but they also will never answer the phone for you and whatever you do make sure you put your prescription in a couple days in advance because they take their sweet time getting your stuff to you and you can never get them on the phone! I transferred pharmacies ASAP
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November 2023 by Saqib Ahmed
Bunch of lazy idiots work here. They’ll keep you on hold for 20 minutes. They’ll tell you to come pick up your medication anytime after 1:15 pm, you’ll show up and then they’ll say “you'll get a message when it’s ready sorry we have no idea when it’ll be filled”. Bunch of absolute morons
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November 2023 by Brittany Foster
I recently came to this store for a flu shot and the service was Trouble I will not be coming back to this location anymore The pharmacy technician didn't know that he was doing he stabbed me in the shoulder with a see through bandage and that full up with blood and that's supposed not had happened and I had to wash the area off when I got home and the area where the bandage was at had a line on it so the pharmacy technician damaged my skin with the needle my experience was bad I wished that I got the pharmacy technician name and let other people know that he don't know how to do his job right that's why I am giving this store a low rate for this pharmacy.
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November 2023 by Elias Moore
A good store that a lot of people depend on. I hope it continues.
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October 2023 by Santos L. Halper
The store looks beautiful and new, but I don’t know if they’re about to close or what, the shelves were 70% empty/unstocked. I had about 10 things to get, they had none of them - including “any hand soap.” Just rows of empty shelves with occasional random items in stock.
