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June 2024 by Father Beocca
I question why you say in your videos to contact you first for guidance and special prices when all you did was tell me to go get the company I was leaning towards getting anyway.
Guidance? No, neither Prince OR Christian responded the ONE question I had.
Special prices? No, full price. No links given so no discount for me and no affiliate credit for you sending me to them.
What plan do I need, that's all I wanted to know. It was a question between two plans so all you had to do was respond with the plan name (2 or 3 words long).
I spent all weekend figuring out how to set everything up on my own, which is fine, but I picked the wrong plan. What a waste of time and money. All I ended up doing is upsetting my customers.
I consider this a massive failure. I needed minimal guidance and I didn't even get that. You stopped recommending Zoom a year or two ago because they left the people you referred hanging. Now you recommend them again and they STILL leave us hanging.. and so do you. You're perfect for each other.
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April 2023 by Kim
Really helpful, even though I wasn't yet a customer. They researched to see whether they could connect me with what I needed first. Honest and helpful.
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March 2023 by DAL
You recommended Nextiva because of the "great customer service." The Onboarding process was complicated but we got through it. Nextiva's customer support is lousy. Problem can't be fixed--at least for the last 10 days and I have a case number because the desktop app doesn't show voicemails and can't pick them up on the office phone. Only my iphone nextiva app shows voicemails. Would not recommend them to anyone. Their AI app called Xbert is worthless since no one comes online--ever--when asked. D Long
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March 2023 by Greg Brown
I came across RTG from their YouTube content when I was searching for a new VOIP provider at work. The content was fresh and informative, also, Prince and crew are true subject matter experts. They are accessible, knowledgeable, and presented several options, then got us a great discount from the eventual provider.Even a year after they connected us with a provider, any emails have a response quickly with good information and something I can act on, what a great company to do business with!
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March 2022 by Gregory J Sneed
Some key things you want when dealing with a company is prompt response and a willingness to provide value to their customer and excellence in service. RTG delivers on all facets of excellence to their clients. 5 Star
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March 2022 by Shane Gossert
I have been working with Prince and the Team at RTG for about two years. Prince always has the best interest of his customers and does a great job identifying their needs and finding them solutions that exceed their needs. If you are looking for telephony solutions, RTG will provide great guidance.
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March 2022 by Mark Clayton (Non-Monogamous Mark)
I researched VOIP phone systems myself. In that process, I came across impressive videos by Rich Technology Group. I was happy contacting them to get my questions answered and have some assurance that the choice I made to use Ring Central was the best choice for me.I went to RTG's website, a pop up window appeared which said "Send us a message." I filled out the form and waited, and waited, and waited. No message back and I did not know what to expect next. I guessed someone would email me.It took days before getting an email. From that, I was able to set up a phone call which again took several days. After that call, they were going to have someone from Ring Central email me and set up an appointment. That was over 31 hours ago and I still have no email and no appointment. Another delay.Over a week has gone by which caused me delays for myself, and people working on projects where we are all being held up waiting on my new business phone number. These delays cost me money and I am still waiting. I should have just gone to Ring Central directly instead of going through RTG which is what I will do tomorrow since it is now 5:29 PM on Thursday evening.
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March 2022 by Bob Garrett Services
Prince, Donna and I are on vacation and we are still in touch with my office and our customers as needed. Thanks for helping us get hooked up with IP phones, voice, voice mail, conference calling and so much more. Our lives have gotten better, costs have gone down, customer satisfaction is up. You helped us find our provider and our phones. Even helping us find what internet service level we needed for quality voice service. Thanks form Bob Garrett, your Whole House Generator Expert here in Roanoke and Salem VA. Have a Blessed Day.
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March 2022 by Bill Prentiss
Prince hooked us up with Vonage. He did an amazing job and I’m sure he can guide you in the right direction for your company too. Service “Above and beyond.”
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March 2022 by Mark Holzbach
We are a small manufacturing company. Rich Technology Group videos really allowed us to learn and understand Voip technology. I highly recommend giving them a call so that you will end up with the best solution. You will save time, receive the options you want and get a better deal at no extra cost. They have all the answers particularly if you are switching to Voip for the first time.
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March 2022 by Sarah Uzenoff Mintz
Glad we found Prince to assist us with transitioning to VOIP for our small healthcare private practice. He helped us narrow down our options quickly and ushered us through several vetting interviews to find the best vendor at a competitive price. We would recommend to anyone else who needs guidance in making major technology investments!
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March 2022 by Alex C
As a vendor partner of Rich Technology Group, I work alongside Prince and Sunita on a regular basis. They are hands down the most knowledgeable in the industry, providing up-to-date content on a regular basis. They are customer centric and the client’s needs ALWAYS come first.You won’t regret using them for your communications needs.
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March 2021 by A Turner
I was referred to Prince by my sister. Just like she said it would be..VERY FAST, GOOD, AND PROFESSIONAL customer service. I highly recommend Rich Technology Group.
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March 2021 by msturner00
If you are in the market for phone service for your business, I highly recommend that you contact Prince first. He was able to get me a great deal, and my small business service was up and running within a couple days. Awesome service!
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March 2021 by K Wilson
Pros- Friendly customer service- Quick responder- Vast knowledge about the VoIP industryCons- Not attentive to the crucial details in our emailed correspondences. Phone communication seemed to be best.In our case, we ended up with a VoIP service that did not meet our company’s needs. For future RTG clients, please reconfirm with him that every feature your business requires is actually in the VoIP package he is recommending.Owner Response:Excellent job, Prince; you responded quickly, as usual! You can rest assured that this a laminate review. I can forward any bcc correspondences, from RTG to our business, to Google if they need to authenticate my comments. I work for an LLC that you recently assisted in selecting a VoIP provider late last month and into this month. It took our CEO almost a month to fully sign on with the VoIP provider. Unfortunately, due to inadequate features available in our license, we ended up canceling the service. We were even kind enough to email you about the cancellation before doing so. RTG provided terrific service, I do not deny that, but there is always room for improvement.Thanks again for your great service!
