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November 2023 by Samantha
Friendly and efficient. I went to this lab as a walk-in around 9:40a on a Monday morning. Computerized check-in was a breeze, and I was in and out in less than 10 minutes. For those who are unsure, the entrance to this lab is in the back of the brick building through the doors on the left where the "Tuckahoe Building" sign is posted.
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October 2023 by Bill Hunter
The website must be corrected.
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August 2023 by Milan Lassiter
Appointment was at 11:00...they got me back at 11:01. Fast and easy sign in out front with a kiosk that also had a scanner for your driver's license. Quick draw and I was out in 5 minutes. A bit cofusing to find the building, but no big deal.
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July 2023 by Ashley Jones
NO SIGNAGE TO FIND ENTRANCE, MULTIPLE DOORS WITH SIGNS THAT SAY NO ENTRANCE, NOT QUEST, BUT NO DIRECTIONS TO THE RIGHT ONE
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June 2023 by Dan Vallandingham
These ladies are so gentle and caring. Very professional. Very friendly and kind.
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June 2023 by Kimberly Tucker
I’m surprised at the negative reviews. I have been to this Quest three times in the past year. I have had a great experience each time with two different phlebotomists. They have been punctual, professional, and very warm. Both of my doctors have had no problem receiving the lab results from Quest. Their Three Chopt Road location is easy to access from I 64 and they have a large parking lot. I highly recommend them.
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May 2023 by Rick Connors
Have been using Quest in New England for many years. Always able to get to speak to a person, if necessary. Fewer locations in Richmond and NO OPPORTUNITY to speak to a person via their phone number. A continuous loop of menus and an "automated appt system". Online appointments were not available. EXTREMELY consumer unfriendly---no sensitivity for older or disabled persons. Suggest you ask your DR. for other alternatives. Experience has shown me that companies that isolate themselves from all communications are likely to make mistakes. Later edit: PS. When I got there, the staff was extremely nice but systems were down. After some confusion tests were performed. Virginia and April are terrific. My complaint is with the management and executive decision making. No ability to communicate with them? Unprofessional and not consumer friendly.
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April 2023 by Bonnie Van Dusen
Bad experience with billing department. Beware everyone! Quest will get you to sign a laptop screen before you get your blood drawn telling you this is to bill your insurance company. Never did I hear the rep from their office tell me I would be responsible for the bill if my insurance did not pay. I have Medicare and a great supplement insurance. Medicare would not cover the type of blood work by doctors office said was mandatory to have in order to receive by pain medications. When I receive the Medicare Summary and showed I was responsible for the bill, I appealed the claim. I won the appeal because Quest did not provide the proper documentation needed in a timely manner. Quest now has came back and said because I sign knowing (which is not correct) the laptop billing screen I was responsible for a large lab invoice. I called Medicare and discussed this and they told me PEOPLE need to watch this company because they ask you to sign without indicating everything or giving you a copy of their policies before you get their service. I will never trust Quest Diagnostics again. Please people pay attention!!!!
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February 2023 by Sarah Sheridan
Absolutely loved my experience here. The tech was so great her name is Tarana! She was polite, engaging, and very good at her job. My blood draw was quick. I was nervous at first but she was so confident and fast that it was over before I had a chance to have an anxious or scared thoughts. The overall office was nice, quiet, clean and comfortable. I will recommend anyone I know that is getting any labs done to come see Tarana there at Quest!!The only thing I didn’t like was the drive and how far it is of a drive from my house, but the lab tech was so nice and great at her job that it kinda cancelled out the horrible drive! I was not going to let that effect my review of Quest because I’m not reviewing my drive I’m reviewing the actual service lol
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January 2023 by Mustafa Ugurlu
Rude staff
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December 2022 by Clay Tyree
Scheduled a CoVid test online. Called to confirm. Everything was good. When I show up they tell me they can't test me because it wasn't ordered. Wasting people's time and gas money. I would recommend going somewhere legitimate. Specifically the blonde old lady with a gold chain was about as unhelpful and incompetent as you could get and wasn't wearing a mask.
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December 2022 by Cass Morris
Always super fast and very cheerful!
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December 2022 by Ola Bajes
April was very helpful and professional, she went above and beyond! She even helped me order some other tests i needed for a new job and and do all tests in the same visit, that saved me a lot of time thanks to her.I hope hard working employees are getting the appreciation they deserve!Thank you so much!
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December 2022 by RICHMOND KNOWS
I was told to walk back out, and come back at 1216 DO NOT arrive there 15 mins prior to their lunch. I don't remember if my card was still on the screen reception screen; because of how fast I had to go. I remember it completely scanned it. I THINK SHE BANGGED THE DOOR BEHIND ME! SHE RECEIVED THE CAUCASIAN GUY. RUDE RUDE! RUDE! (He Signed in 1 mins prior to me!) I FEEL MISTREATED! I'LL BE BACK AT 1pm .... LET'S UPDATE !
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December 2022 by Joiya Brightwell
I had an appointment to get a COVID test and went with my boyfriend to get it done. We both have done the same thing at this location before so, we checked in and figured nothing had changed. The woman working there took my boyfriend in the back with no problem but told me that I had to order a test. This made no sense because my boyfriend and I scheduled our tests together using the same process. She kept telling me to scan a QR code but wouldn’t help me figure out anything else. After no assistance for a few minutes, I decided to leave and go somewhere else. I would not recommend this location at all.
