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December 2023 by Michelle B.
I can't remember a store that I have walked in a long time and thought Hmm, they captured my style sense. High end unique boutique clothing. Bohemian style and originality is what exists here. Creative design with loose fitting fashionable clothes. It's the kind of place that you know you will not see replicas 100s of time, which is a +. There are a variety of shirts, hats, tunics, dresses, shoes, sweats, etc., that can be layered. Burst of colors that can be mixed and matched. Th owner was onsite and very personable with an old school customer service exchange. When I think of this place Alice in Wonderland comes to mind and early 20th century Britain fashion comes to mind with a panache of avant gardé fashion designer. I cant wait to return to add pieces to my recent buys.
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September 2023 by Hanna Lyu
The clothes here are just so great with reasonable prices. I left my camera here and the manager keep it carefully and then returned it to me.
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June 2023 by FL Carr
I stopped in for the first time to browse and instead walked out with multiple, complete outfits. That never happens. What a pleasure. I found a blouse, funky jeans, a Micheal Stars tee, a linen dress, a casual blazer and handmade necklace that went with it all. I’m thrilled with my new summer outfits. I was delighted with the selection, the color choices, and the uniqueness of the clothing. Several reviewers complained the clothing is expensive. Well, it is compared to some of the other funky places in Carytown. But all the items I purchased were either handmade or made in America. That doesn’t come cheap. But wow, the quality shines through. Really excited to buy made in America brands and handcrafted items. I am absolutely guaranteed that I will never see another woman in my outfits!
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November 2022 by Barbara Nelson
This store holds many unique treasures that you would not find any other place in RVA. K, the owner, knows her merchandise like she knows her customers. The quality of her clothes are such that I have owned them for years. A little European eclectic flair for all who love to dress their own style. This is a gem of a store to shop in.
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November 2022 by Kate Duvall
I have loved the Phoenix for years - from watching my mom shop there, to buying my wedding dress from the Phoenix, to making it a destination every time I can when I am in Richmond! It is the perfect place to find something unique and fun to wear everyday or for special occasions.
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September 2022 by Tricia Chapman
I have shopped at The Phoenix for several years. I find those outfits that you love to wear there. The clothes there are stylish and will make you feel wonderful.
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September 2022 by Anne C.
Amazing shop with an array of unique high end clothing....Kay is always helpful and has an incredible sense of style.
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November 2021 by Michele C.
Has to be the most unfriendly store in Carytown. Woman followed me and my daughter like we were criminals bc my teen was dressed in over sized clothes. Walked into back room (thinking there was more to see bc it was not blocked off) and was told rudely that that was inventory (well block it off then or put up a sign). Never will go into that store again or recommend it. Good riddance Phoenix.
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July 2021 by I Burlock
Beautiful, interesting clothing. Expensive. Attentive service.
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May 2021 by Mary Ellen Smith
lousy customer service
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April 2021 by Lisa Beitz
I have shopped at The Phoenix for years and it is absolutely my favorite place to find unique pieces of superior quality that last for years and never go out of style for my wardrobe. I always leave looking and feeling beautiful and powerful from the the clothes and the experience. The store has a welcoming sense of community that has a strong and loyal following where women come from other states to shop at The Phoenix when in town. The Phoenix offers a personalized shopping experience with as much or as little help as you would like with finding just the right piece for any occasion. K, the owner, can tell you the history of the pieces she has in the store, the quality of the workmanship, and the origin of the designer and the clothes. It is obvious her passion for clothing, style, and empowering women to look and feel their best. There is so much to love about The Phoenix, from the beautiful clothes, handmade jewelry, and unique accessories, but also the women who work there who use their expertise to help elevate your style and empower you to look and feel your best. Run, don’t walk, to The Phoenix!
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April 2021 by Patti Forbess
I have been shopping at the Phoenix in Richmond since 2006. I love shopping there and it is the only place I've shopped where you get the experience of having a Personal Shopper like Kay work with you. She is fantastic at always finding exactly what I like and presenting tops, pants, dresses, accessories that I wouldnever think looked good on me and they do. Go to the Phoenix and you'll never want to shop anywhere else.
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April 2021 by Janis Johnston
Phoenix is my go-to boutique anytime I’m in Richmond. I can always find a unique item that makes me feel special every time I wear it. It’s a mix of comfort and style. I always get personal service which helps me find just the right purchase. I’m a fan.
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March 2021 by Corky McCullough
Phoenix is the best place to go to get personalized help, honest opinions & great suggestions for clothes outside your usual go-to colors & styles. Look like you but even better with Kay, the owner’s, great eye!
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March 2021 by Bailey Lovell
I’ve always had a great time here and they are very focused on customer service and exceeded my expectations in pulling things I otherwise wouldn’t have chosen! Truly a delightful shopping experience!