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February 2024 by Lyn L.
After dropping my puppy off for a 1:30 appt I got a call around 5:30 that he was ready...oh and I was told by the young lady checking me out that the groomer that usually grooms my puppy no longer wanted to work with him lol! No reason as to why...but no problem Mr./Mrs. Jonathan B. because you don't do so great anyways...
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February 2024 by Ashley Camarato
It's a PetSmart.
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February 2024 by Shannon Okum
Convenient place to pick up pet food and supplies. Usually clean.
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January 2024 by James Whittemore
What is going on Petsmart? This store was once one of the better stores I've been to. Now, store looks dirty and messy. 4, not 1 or 2, but ALL 4 puppy food options that I am able to feed my puppy are out of stock. All over Richmond. Get your mess together Petsmart.
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January 2024 by Bleu Bear
Very friendly environment attentive easy to find associates
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January 2024 by SweetPea Schmitt
Went to find help for my cat. She was licking her paw and making it bleed. I spoke to a young lady, who was completely rude. I politely asked her to guide me for the right product. She wouldn't stop stocking, wouldn't look at me, and told me she knew nothing about cats. If I worked at a pet store, I would learn basics about the products I sell wether or not I had an animal. I left her and searched for a collar of shame and or a gel product to stop my cat from licking. Neither could be found. I believe if the lady couldn't help, she should have referred me to someone else. I even asked her who else could help me and she said no one. Come on, how lazy can you be. ..
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January 2024 by Big Daddyd
My wife went in to get a shirt for one of our cats. No, we aren't those kind of people who typically put clothes on animals but this poor guy keeps picking at a spot on his back until it is raw and the vet hasn't been able to help. The shirt is made for a small dog but with a couple of modifications it helps keep him from hurting himself.
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January 2024 by Sarah Dacey
Grooming here is ridiculous!!!!! I brought my dog in for a mail trim. Walked in and didn’t get a friendly hello. One lady was just standing there not doing anything. I kept asking for a nail trim and she said in one second. Well that one second turned in to 15 minutes. Three employees walk in the grooming center and just walked past me. There was only one dog being groomed so I don’t know why they wouldn’t even acknowledge me. Won’t come back to that grooming salon!!!!!!
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December 2023 by Ryan Drudge
Refused to give my husky a bath over a broken nail.
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November 2023 by Hope Macklin
We love Pet Smart they are literally our one stop shop when it comes to our four legged son.
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November 2023 by Jessica Brown
I had my appointment set up for 7:00 when I send my Dog to the groomers to get clean and furminated. around 7:20 we we're at a restaurant waiting for our Dog to get groomed. out of nowhere they called us to get the Dog out of the groomers because they told me my dog had an accident on the floor and they refused to clean it up. sadly every animal pees and poops it's not something we can't control it's part of everyday life unfortunately it was their Job to have my dog clean and brushed but they refused to do their Job their Excuses was unacceptable this is the last time I'll be seeing them again
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November 2023 by Kristie Holliday
I love it because you can bring your animals! The staff were very friendly and helpful.
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September 2023 by Deborah Quartz
Spent a pretty penny getting my cat groomed here I also had to spend to get her vaxxed before the appointment all for her to get fleas and get my other cats and home infested. The grooming was fine but my god it was no worth it.
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July 2023 by Zack Erwin
Horribly slow service. Employee texting and chating more than ringing items. Don't seem to have dog bowls but they have hotdog costumes... Couldn't even find an employee to help. ?
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July 2023 by Liyah Michelle
Jonathan did an amazing job , my dog looks perfect thank you so much you did great !
