Pet Stores in Richmond, VA

“I love this place!! They’re always the friendliest and always are wonderful to my dog. Ella was incredible with helping me get my dog’s nails trimmed— got them done super quick and easy and the pup was very happy afterwards. Kaitlyn is also wonderful, and was super helpful in helping me pick out a treat for him :) Thanks guys! You rock!!”

“If you have an animal who needs a wash, GO HERE! They literally have everything you need---towels, shampoo, conditioner, ear wipes, various types of brushes, crates, blowdryers at the tub, and a separate blowdrying station. Just to make it even better, the employee on duty was an actual angel. She was friendly and knowledgeable, but she also was attentive to my dog. I have a senior dog who rushed down the steps and felt on the floor. She couldn't get up, and while I was in shock, the employee lept into action and made a sling for me with a towel. She escorted my baby to the cash register while I gathered my things and gave her a treat to help her feel better. I will 3000% be back, and be more diligent in guiding my dog down the stairs (she's perfectly fine btw).”

“As in all good training, the owner is the learner so he/she can "learn" the dog. Emily does a good job keeping the owners honed in. Below is the diva, the stubbornness dog I've ever owned.”

“Our dog Luca was found to have a mass in his ear. After speaking with Dogma, they found time to bring him in to have a bath before his surgical consultation. Even with his tender ear, they were able to schedule him and bathe him on his schedule. No rush, no pressure. I cannot say enough good things about every person at Dogma. How lucky we are to have found them.”

“Purchased a tank setup from Joe. Very pleased with his knowledge and quality. If his prices are higher than other places, I take into account that I am getting good stock and valuable advice. Priceless... Very easy to work with and we got exactly what we wanted.. AND he has been Super available after he cashed the check.. Highly recommend this business”

“Love the SPCA shop and stop by it regularly. They have lots of really cool toys, leashes, treats etc. They’re mission is the best and supporting that makes going there even more worthwhile.”

“Always great deals, you don't need a quarter for a cart at this location. Bring bags or buy at checkout. Very fresh produce. Usually short lines/ checkout time.”

“I regularly read reviews but never post. However I must share the good word about this pet store. Jeff is very informative & passionate about pet nutrition. You gotta go and neet Notorious D.I.G, the friendliest cat in town!! Launching a grand opening this weekend, I plan to stop by weekly to grab what I need for my special tripod doggy.”

“Like their bakery a lot, and their items from Germany. Especially around the Christmas holiday time. Good sales of seafood too. Usually includes shrimps and frozen flounder.”

“I always go in here to enjoy looking at the Guinea pigs and other animals whenever I’m early for a pickup at the chipotle next door. I usually buy a toy for my cats as well when I visit and browse. I asked for the bathroom and a very friendly staff member let me know where it was. Another store associate named Red also let me know at the same time that there was a bunch of super cute cat toys available by the restroom in the clearance rack. Needless to say I bought five different adorable cat toys on discount! Thank you, Red, for letting me know! And thanks to the great service by the other employees today ?”

“Emmy was such a great wealth of knowledge when I came in for my first visit, she was actually the only person to greet us and offer assistance and literally the only reason our business was earned. Thank you ?”

“I had an interview there and I was very impressed by how clean the facility was and how the folks working there seemed really happy. I believe they make a top notch product.”

“It's not the best PetSmart as far as what they have in stock but it's great for picking up essential pet items. There is also a PetSmart groomers inside the store, $30 for basic pet grooming. At this particular location, if you have a very small dog, (5 pounds or less) You will have a difficult time finding items to fit your dog. I have a very small long hair Chihuahua and I never find collars or other items that can fit her. Other than that, this place is great and it's right across from Target so if you don't find what you need at PetSmart, you will probably find it at the nearby Target.”

“I wanted to give a huge shout out for excellent customer service from the store manager, Ken, at my local Petco store (Staples Mill Rd/Richmond VA). While I was shopping today, he was extremely helpful with showing me how to more easily utilize the app for the price matching I was doing as well as give awesome detailed information about the particular dog food brands I was comparing. I haven't experienced such excellent service like that in a very long time!”

“Very kind staff. Everyone is happy to stop what they're doing and help locate an item or make recommendations. Lots of products on hand to look over. Something for every animal you could own. Love the Nate and Jeremiah line for all your pets. Appreciate all the lines of dog food - something for almost any diet need. My pup's favorite store!”

“While this Petsmart isn't exactly close to where I live, the parking is abundant, the prices are competitive with Petco and I feel like they offer a lot of brands that Petco does not. I have a puppy that I am trying to transition to a more high-end food and Petco just didn't have the brands I was looking for. This PetSmart has a great variety of Merrick, Instinct, Natural Balance and Wellness brands and now carries the Bobby Flay "Nacho" food line, which previously you could only get online. I feel like they usually have what I need whether it be for my turtle, cats or now our new puppy, Wilma.”

“We are happy customers and have been for almost 5 years. I understand that experiences and expectations are as unique as the people who describe them. That said, I have had only two issues and both were resolved...1. once I ordered chews that were supposed to be in 1lb bags. I received the correct # of bags, but 1/2lb bags. I contacted TBBS and got the remaining bags. 2.The second incident was bison ears. Had ordered these many times, but these were very different. They looked like cow ear pieces that had been dyed red, instead of the whole and pointy ears of previous orders, and nothing like the pic online. Worst of all, the dye would stain everything once our pups started to go to town on them. I left a product review, detailing my experience. Customer service rep responded and I received a full refund-I did not have to send anything back.I also had some minor incidents with a sale-priced item not being available within moments of receiving email notification. Customer service rep responded within hours and I received a link to a cart with the desired quantity of the sale item as well as an additional 15% off.Anytime I have contacted CS with a question, issue, comment, want, or need, I have gotten a response. We have 11 rescues...hubby had Ike and Tina when we met and now we are also Chuy, Cindi, Kurly, Larry, Moe, Blaize, Sox, Papi and Luci...TBBS goes a long way for us to be able to provide healthy chews for our pups...and with that many mouths to take care of, we heavily rely on TBBS sales and clearance chews. Additionally, they offer discounts for military, law-enforcement and first responders. Best-when something is already sale, or clearance priced, I still get my 15% discount. I usually buy enough for the free shipping and to qualify for 6 month interest-free payment with PayPal credit. If it is an epic sale, we usually stock up a lot. A few years ago, during the 12 days of Christmas sales, We bought enough to last for a year+Shipping is also always prompt and fast.Yes, I will count package content in the future, just to be sure. If anything is short, I don't need an option. A partial refund will be just fine. I would not expect them to incur additional expenses to just send 2 or 3 pieces. Important to me are where the items are sourced from. I don't want mystery chews and like the details provided on their product page.I have been to many other sites to compare prices. So far I have not found any better-priced sites.I am very happy that TBBS brought back Bully Bites. These are the odds and ends of varying thickness, lengths and density that are left over from making bully sticks. We just cannot afford to give each of our dogs a whole stick everyday. The bites have something for each one of our 9 to 90 pounders, that will satisfy their chewing cravings.Another top hit are the cow hooves. They were on sale at 50%off. These last for days and they all love them.Natural cow ears-I cut them with my circular saw. That way the drums go to our aggressive chewers and the others are able to deal with the thinner pieces. Our bully, Cindi, has mega esophagus. She can only eat very liquid foods or something very hard that only comes off in small bits so it doesn't get stuck and cause her to vomit...TBBS now also has a rewards program that basically gives you cash back in the form of $-off coupons. You can use these for yourself or gift them to a fellow pet lover.About the noxious odors of some items-yes, they are dried, but most are also raw...obviously, once pups are chewing on them, they re-hydrate and with that comes the smell. It is delicious to doggy noses. Not sure how bully sticks are made odor-free, but I am sure I would not want them for my dogs. The eyes, ears, nose, mouth all should be part of the experience for your pup. If you don't like the smell, let them enjoy their treat outside. Again, not taking away from anyone's experiences. These are ours and we will continue being customers for the foreseeable future.”

“My wife went in to get a shirt for one of our cats. No, we aren't those kind of people who typically put clothes on animals but this poor guy keeps picking at a spot on his back until it is raw and the vet hasn't been able to help. The shirt is made for a small dog but with a couple of modifications it helps keep him from hurting himself.”