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December 2023 by Dusty Boyd
Best hunting and fishing clothes and accessories. Incredible knowledgeable staff.
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November 2023 by Christopher Shust
The Orvis name is synonymous with quality, but the River Road location has the best customer service period. The staff is well trained to be helpful, they know the clothes they are selling, and they don't try to push you into making purchases. Going there to ship is a welcome change from other brands that don't educate their employees about the products they are selling and don't teach them the importance of customer service. I will remain a loyal customer because Orvis has high quality...River Road location defines quality of service.
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July 2023 by Jonathan Long
Pretty unhappy with the customer service here, and Orvis in general. I've been purchasing their apparel and fly gear for years now, and have had items wear out and been able to replace even after a year or two. I tried to return this to the store here and was sort of shrugged off and given no help with an item that didn't function properly. A lot of the apparel/gear is noticeably cheaper and Chinese made. Likely have lost a loyal customer.
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June 2023 by Juan Carlos Pena
Thank God I didn’t make the mistake of going to a big box store for my first fly fishing rod & reel set up. The group of guys that work at this location are incredibly knowledgeable, very passionate and super helpful. Honestly one of the best shopping experiences I’ve ever had in my life. I walked out with exactly what I needed and made a few new friends in the process.
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April 2023 by Michelle Holder
Nice store. Attentive, courteous staff. Nothing for me today; I left with dog toys. They have a wonderful selection of good, durable toys for large dogs.
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April 2023 by Manny Diaz
All around amazing experience when I come to get gear from this store. Andrew is simply extremely knowledgeable and so helpful!
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April 2023 by Brian Heney
Great selection and customer assistance in this large Orvis near the University of Richmond.
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February 2023 by Eric A.
Craig and Patrick were really knowledgeable about flies needed and tips for a trip I had planned. Jeff actually went through my thirty year old fly boxes helping me identify,organize and actually educate me on what i had. He was super patient and knowledgeable and a joy to listen to.Needless to say I picked up recommended selection and related items.They have a GREAT selection of quality outdoor products and fishing gear.Great folks there! I will be back for sure.
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December 2022 by Chris Colberg
Very friendly and helpful staff. Helped me find exactly what I was looking for.
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December 2022 by Ben MacKinnon
Good retailer from top to bottom! Their fishing gear is quality and abundant, and the salespeople are very kind and patient. Orvis also does a great job with warrantees and repairing rods/waders/etc for anything that can (and will) go wrong on a stream. All the sales people are also really knowledgeable about fishing the local(ish) waters and will give some pointers, which is great!The thing with Orvis, is that in the way of fishing, nothing is cheap and the sales pathology seems to be "get it off the shelves." I've had folks point me to pretty expensive reels for 5 wt rods: why? It's a 5 wt rod; strip that fish in! Do you need "panfish" leader? Nope! A few double surgeons knots in some 14 lb test tapered to 5 lb test will make a perfectly fine leader for fishing a local creek. I think in the grand scope of things, a little more cognizance to the extravagant cost of fly fishing gear could go a long way. Perhaps the "lifestyle brand" of Orvis is getting in its own way, but I'd like to see more gear "coaching" instead of gear "selling" from the staff at the store.
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October 2022 by Andre Johnson
My favorite retailer anywhere. Well tailored clothing and accessories , made to last with style and comfort. The men’s department doesn’t feel like an afterthought, which is the case in most big box retailers. The customer service is second to none, and the pet supplies and gifts are an added bonus. Timeless fashions for quality minded customers.
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September 2022 by Frank
Upscale outdoor performance and casual wear store. Good quality. Great service - the guy with the massive beard was very helpful!
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July 2022 by Jeff
Customer service is second to none. Quality clothing that is backed by a genuine guarantee against pretty much anything life throws your way. Staff at this location are especially helpful.
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April 2022 by Maria T.
How have I never been here before?! You may think that this is just a store for outdoorsy guys, but there's so much more! This cool shop is aesthetically appealing from the moment you walk in! It's super organized and immaculate! I was approached by Andrew, who assisted me in picking out the perfect gifts for my son! I also purchased some pet items, great selection of dog toys and natural treats for your furry friends! Andrew was a pro at helping me and he was super efficient! Along with my purchases, which included bourbon infused toothpicks, an indestructible cup, cologne balm, etc. I also got a gift card which I'm sure will thrill my nature lover!! Yes, they have gorgeous and rugged clothes and accessories for the adventurous men in your life, but they also have lots of women's items too! Fishermen, campers and hunters alike will be sure to find something here that inspires their passion! Connect with the great outdoors here at Orvis! This place is "fly"! What a great catch!!
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February 2022 by Ron Rhodes
See Patrick when you go in. He is outstanding. Very helpful and took time to make sure I had what I needed. I will be returning. Great customer service!
