-
February 2024 by Shannon Ngo
My friends and I had a popped tire a couple days ago, and after multiple hours with different people (tow, customer service, AAA, etc) and trying to find a solution—we ended up having to need a speciality item.So next day, we originally went to an Auto Advance nearby and they were incredibly unhelpful, as they gave us the same old song and dance as the others. When we got to O’Reilley’s, not only did Janie greet us, but she also managed to get the item we needed in just a few minutes. She was very sweet and treated us very well. Highly recommend!
-
December 2023 by Beat Maker (BeatMaker)
They need new workers because the ones there now are not helpful at all
-
October 2023 by Stanley Lachowski
Had a bad experience at your location at 5915 W. Broad St Richmond VA today. I went there to replace my car battery for a 2014 Ford Mustang. After purchasing the battery, the clerk tried to install the battery but could not find the correct tool. My impression was the correct fitting tool was misplaced and not in the tool box. The clerk then got help from another employee but she also could not install. They made it seem my Ford Mustang was a foreign vehicle requiring special tools. I did receive a credit for the battery purchase but all of this took a lot of my time. I will not return to this site if a Ford cannot not be handled with anything.
-
September 2023 by Zac Caulder
3 people working. No one knew how to use the cash register. Weird
-
August 2023 by Melvin Crawley
I needed a new battery for my Audi A-8 Quattro. The dealership told me it would be $500 because you have to program the codes for this battery. I'm like hell to the new naw.I called O'Reilly auto parts spoke with Ragner and he was knowledgeable polite and he was able to get the batter and install it. Saved me $250 these guys are amazing. Ragner is the man asked for him he will help solve all your car problems
-
May 2023 by Kitty Burnett
Love this store. We bought a new gas cap. The last gas cap was bought in 2014. We bought one of their waterless battery heavy-duty for extreme cold weather. We get great service from this location!
-
May 2023 by Regise Asherman
Received excellent assistance during my visit. Sales associate went above and beyond to assist. Apologies, I cannot remember the young man’s name.
-
March 2023 by Tyler Trent
Friendly, communicative and essential these guys know as much as they need to help the basic transportation maintenance.
-
March 2023 by Juan Garcia
These fellas helped me out in a time of need - helpful, friendly staff, clean store and well stocked shelves. Magnum Approved.
-
December 2022 by Eric E. Johnson
Got everything I needed for my car here. The staff is wonderful to work with.
-
December 2022 by Judson Wilton
Opens at 7:30 am which is posted online and on storefront window. Lights on door locked at 8:42 am.
-
December 2022 by Thomas Mark
Had the parts I needed but getting them to get it off the shelf is like pulling teeth. And I ask politely.
-
October 2022 by Jovan Miles
Great Customer Service. Tyler Thanks for your help tracking my spark plug wires down at one of your local stores. Saved me time and money. ? I appreciate it.
-
October 2022 by Alyssa Nicole
Anubis was super helpful with product choices and even replaced our daytime light on our vehicle.
-
October 2022 by Anna Clemens
Anubis is wonderful! My friend needed her battery replaced and the employees were so helpful. Even when the bolts were rusted and stripped, and the battery retainers needed replacing, they helped us out and got us the right parts. Truly great service!
