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February 2024 by Andrew Bradford
Towed my friend’s car out of my complex’s lot even though there was a parking pass clearly visible on the dashboard
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February 2024 by Destiny Elle
Towed by car, but paid for my parking pass
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February 2024 by Tom Carty
They towed a car with a parking pass, refused to acknowledge the fact of that. When we went to pick up, the staff was extremely rude. Got visibly angry at us being there at 8:05am when they open at 8am.
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January 2024 by Annissa Heslope
I called to get a better understanding of the laws and regulations regarding towing and the woman who answered the phone didn't know the answer. She proceeded to ask someone in the background and was told I am not sending that B**** anything and the phone hung up. I am customer and I wasn't disrespectful, my car was towed and I wanted information. I hope this helps the next person be prepared to be cursed out for no reason.
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January 2024 by Lily Jia
Being towed away on a parking lot around Quirk. Half of the parking spaces are private, I didn't know that until my car towed away ?. Hope my car's good in the process. Hope I can get it back today. God, my car's towed away twice in my 3months living in Richmond!!!!!It feels so hard living here.
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December 2023 by Chandra K.
I was looking to partner with them on a lot that I own and Rosy never got back with me.
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December 2023 by Sarah Beth Couvillion
My car got towed from Cary Street Station’s lot (if you ever go to PBR, be careful where you park), and this was the company who towed it. Honestly, after the experience I had with another company this past week, they were pretty great. I was able to call and make an appointment to come pick up my car, they told me how much it would be, and there wasn’t any damage to my car. All in all it took maybe 15 minutes and that’s only because there were like two people ahead of me. The only negative was that the after-hours call center was not very knowledgeable on where my car was or how much the tow would be, but ultimately, not a bad experience.
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December 2023 by Raven Newman
$180 after they towed my car after being parked in a lot for less than 20 mins. Was parked in a public lot and they said I “must have parked in a wrong space”. Their call center will legitimately yell at you while saying they don’t know what hours they keep, and they cannot do anything to help you after hours, hang up multiple times then claim you are the one hanging up on them and “wasting their time.” No doubt they use the cash for their own pockets because there’s a decent size fee if you use a card and the cash I gave them wasn’t even fully counted. The men who let me into the lot to get my registration said “have a great rest of your day” with big smiles and I told them it wasn’t going to be possible after spending Christmas money on this. The other guy said “you can just make more money” and laughed. Disgusting.
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December 2023 by Skyler Gutierrez
Let me start off by saying I understand why I was towed, it was on me. But their customer service is so insanely rude and unprofessional. I have never been towed before so I was understandably stressed out and anxious when I called and the woman was rude to me right off the bat. Then when I came to get my vehicle, the woman in the office was incredibly rude despite me being polite.
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December 2023 by Colin M.
My vehicle was towed from a lot with a sign that was not visible, not this companies fault. However, when they towed my vehicle and I made an appointment to pick my vehicle up the next day, they were not on time to meet me. Ten min late, no big deal. The person that showed up was courteous, took my payment BUT then realized he did not have the key to the padlock to get into the gate to get my vehicle. He had to leave and go across town to get the correct padlock key causing me a wait of a total of one hour from my appointment time. I called the manager today to see about a partial refund/discount from the fee I already paid due to my inconvenience. Not only did he not call me back, he refused to assist me and told the staff to just tell me "no". I find this unacceptable and poor customer service. No one is happy to have their vehicle towed but they don't expect for the company to not be organized enough to have a key on site to let us get to our vehicle so we can get to work/get on with our day. No apology or call from the manager after my request to have him call me.
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November 2023 by Jonathan Pacheco
Calling to find out information about fees because my vehicle was towed just because dates were not circled on a parking pass. A lady named Melissa was 100% completely rude. Hung up on me and my friend 3 times. Completely horrible service.
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November 2023 by Jae
I parked in the wrong spot, which is on me. I caught them trying to tow me, I paid to the 41.20 dollars for them to unlatch my car, now I have a letter from them saying they are confiscating my car because I didn’t pay the forty dollars. 1/5 stars like fr, dood was rude to me during the whole interaction and now they’re lying.They will be hearing from, just posting this out there so y’all can stay safe.
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October 2023 by Lourdes Ibarra
We cancelled our request bec our car started. This is within 5 minutes. They still charged us $300! And refused to give us a refund. I DO NOT RECOMMEND THIS COMPANY.Service: Battery
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September 2023 by Tracey Massie
My son had parked his car on a side street, left on his honeymoon with his car keys, and they put up street cleaning signs! On Time towed his car ASAP and was able to move it and park in front of his house. They took care of my needs immediately, communicating with me after it was done. The young lady on the phone was wonderful and the gentleman called when he was done.I highly recommend this business.
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September 2023 by Trey White
If I could give it 0 stars I would.So let’s start from the beginning. I am a resident at a apartment complex that I have lived in for a year, haven’t been towed since I moved here last January whenever I park in MY APARTMENTS lot. I got home at 1 am a few days ago and went inside. Come out the next morning my car had been towed an hour later. I called them at 8am soon as I walked out and saw my car wasn’t in its place. They told me they didn’t have it. Few hours later I call and they have my car, i go to pick it up and they won’t let me because I need a “notarized” letter. I got there at 4:40 and the lady says this and says it will take 15 minutes… so I start the process of trying to get my letter. It gets to about 4;50 and she says “we close at 5 so idk what to tell you” while I’m sitting there working on getting my letter and everything done. I ask them to show me my car I go in the back to show them I have a parking pass which I do but they don’t see it so of course they don’t care. It gets to 5 o clock and they tell me to leave.. okay cool. So the 2 ladys at the front are sitting there laughing thinking it’s so funny I can’t get my car. Whatever cool. Then 15 minutes goes by and I’m sitting there waiting for my Uber. They let someone in after hours to get their car but I can’t get mine? So I asked who towed my car. A younger gentlemen walks up to me and says “I towed it what are you gonna do?” As he proceeds to lift up his shirt and show me he is carrying a firearm. Cool you got it bro. So at the end they had laughed at me, towed my car when it’s in the right spot, won’t let me get my car, showing me their firearms, and asking me “what I was gonna do about it “, and then also kept my car an extra night just to get that extra couple dollars they so much wanted.All in all this place is the absolute worst tow truck company out there. They are full on criminals and take from hard working people. Have already talked to my apartment and they won’t be our tow truck drivers much longer. Hope it was worth it on time!
