On Time Towing Inc. is a towing service in Richmond known for reliable and helpful service. Customers report the team accomplishes what other companies cannot, handling difficult situations like low-clearance garages with hairpin turns. They are praised for taking care of needs immediately, communicating clearly, and completing the process quickly, often in about 15 minutes. Reviews highlight specific employees, noting a wonderful young lady on the phone and gentlemen who are good workers and human beings. The company is recognized for great samaritans who perform nice deeds and help with urgent emergencies. While the after-hours call center was noted as not very knowledgeable on one occasion, experiences are overwhelmingly positive. Customers highly recommend the business, stating they know who to call if ever in need of a tow.
