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June 2024 by Ava Entzminger
Great Staff! Thank you ALL!
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February 2024 by A Visger
I visited this branch with my husband explore options for a home equity loan. The banker we worked with really didn’t seem to listen to what I was asking for and spent most of our meeting seemingly typing an essay in complete silence. Not something that has been part of our experience at any other bank. After quite a while she eventually gave us the rates but only for one specific loan and didn’t even mention HELOCs, which I know is a product offered (and would have been a much better fit), but at that point it seemed to be fruitless to get actual help so we just left. I’ve heard very good things about navy federal, but I am certainly not convinced after this visit.
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February 2024 by James Reid
very helpful
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February 2024 by A V
I visited this branch with my husband explore options for a home equity loan. The banker we worked with really didn’t seem to listen to what I was asking for and spent most of our meeting seemingly typing an essay in complete silence. Not something that has been part of our experience at any other bank. After quite a while she eventually gave us the rates but only for one specific loan and didn’t even mention HELOCs, which I know is a product offered (and would have been a much better fit), but at that point it seemed to be fruitless to get actual help so we just left. I’ve heard very good things about navy federal, but I am certainly not convinced after this visit.
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February 2024 by Nathan Lincoln
Had a great experience here dealing w/ an issue I had with a Navy Federal customer's check he used to pay me for a private party auto sale. Lady that assisted me, I didn't get a name, middle-aged blonde hair, demonstrated excellent service, resolve, and professionalism. She handled the issue by converting the loan check to a cashiers check and I was on my way. Stellar service and I'm not even a member.
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December 2023 by John Chisholm
My God this bank has gone down hill
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November 2023 by Sharon Baptiste
As long as you go inside there is no problem with service. However parking is limited.
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November 2023 by Renee China
Love the staff, they are always willing to help.
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September 2023 by Kassie Davis
I would give 6 stars if I could for always been consistently kind, very helpful and w the best rates. They've rectified any and every monetary issue I've had, highly recommend!
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September 2023 by Brian Shields
ATMs are constantly out of service or limited functionality (can’t deposit). Extremely inconvenient when the only other branch is 25 miles away. I never leave bad reviews but this is ridiculous. Happens almost every time I come after hours. I’m switching to Virginia credit union next door
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July 2023 by Sug Graham
Best of All Credit Unions and Banks. Great atmosphere, everyone is very friendly kind and very efficient
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July 2023 by Yvonne Andrews
Navy FCU is a great place to do business with
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July 2023 by Valdez Branch
One of the best Credit Unions to be a member of!!!
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July 2023 by Jaqueline Natal
The truth is that the first time I come here there are a lot of staff, it takes a long time to tend to the clientele and they are friendly, especially the receptionist at the entrance
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July 2023 by Cheryl Jenkins
Service is awesome ! I had problems with my debit card 3 different times which l had to get a new card overall customers Service is the best service in any bank.I had to deal with. Ty much!
