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January 2024 by Jeffrey Warren
Jesse at Willow Lawns in Richmond was polite knowledgeable and professional. We made a deal on a king size mattress and the paperwork was done quickly. I got a $1,100 Serta mattress for $479. Great deal. Thank you.
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January 2024 by Cabell Childress
James Atchison was very personable, very patient, and he helped me and my wife determine how we could get the best mattress for the value for 3 different beds. He was very accommodating and we're very thankful that we called this particular store. We will always contact James for any future mattress needs.Cabell & Molly Childress
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December 2023 by Taylor Knighting
Julia was incredible! I walked in an knew exactly what I wanted, but she guided me to getting the thicker sized mattress and let me know that I can come back and receive a partial refund if the mattress I purchased lowers in price during my 120 day sleep trial. I appreciate that the trip to Mattress Firm was quick and painless and I'm pumped to finally be able to sleep in a comfortable bed.
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December 2023 by G David Beasley
The whole experience was excellent from start to finish! Jay was knowledgeable, friendly, and kind. Helped me find just the right thing for my Mom!
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December 2023 by John Petrov
James and the Richmond Mattress Firm team are the best. I bought a new Tempur Pedic Ergo bed and love it! Very knowledgeable, outstanding service, follow-up, etc. I highly recommend them for your mattress and bedding needs!
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November 2023 by Jaima McReynolds
Julia is amazing! We really didn’t know what we were looking for and she pointed us in the right direction. 10/10 experience shopping with her! She knows her stuff!
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November 2023 by Burlene Tharpe
I was given all the information before purchase. Which is different from their competitors sleep number I didn’t know until after I purchased the bed that the remote was not included the 120 days return policy was not explained to me that it can cost you more than $250 to return a bad and if it’s not the climate, you’re stuck with the adjustable part. Delivery people had me waiting at my house all morning long to send me a text saying they were on their way. They never showed up. I’m confident that my bed from mattress firm will be delivered on Wednesday as promised. Thank you guys for making me feel at ease. Thank you for answering all of my questions. James I appreciate you and assistant to pull my account up that I wasn’t sure it was still open. My sales person sold me the bed that he just bought for his wife. Love it.
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November 2023 by Tyler Cataldo
Incredibly wide selection of premium high-quality mattresses I had plenty to choose from, and the staff gave me a lot of advice and walked me through the process of selecting a mattress. That suit is my style perfectly. We find a mattress that was good for me and we help with sleep apnea. It was very affordable and I would definitely recommend that everyone’s shop near for their mattresses. I will definitely be coming back to the future when I need to buy a mattress for my future children ? ? thank you.
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November 2023 by Tyler C.
Great selection of mattresses that are high quality. I found the service was incredibly kind and offered high value deals on premium brands. I got a sealy mattress and I am really excited for it to arrive. Thank you James!
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November 2023 by John Schulman
Julia was an excellent salesperson. She pointed out all of the pros and cons to each mattress, and gave us a great deal on what we chose. She also has a fantastic sense of humor! ?
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November 2023 by Dexter Hurt
Very informative and cooperative sales person made the experience quock and easy. No sales pressure. Prices were reasonable seeing where mattresses have come. Looking forward to the product delivery. Thanks Julia for you help.
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November 2023 by Molly Lee
Great honest transaction- never did I feel pressure of up-sale. Will most definitely return to work w Julia
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September 2023 by Carissa Smith
Julia listened to my requirements for a mattress/box spring set and was quick (in a good way), helpful and pleasant. Definitely recommend!
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September 2023 by Shawn Freeman
Julia made the buying process extremely easy. She didn’t force me any direction, answered all of my questions intelligently and straightforward, even provided additional insight I was unaware of. Happy I bought from her and would do again if needed. Also, phenomenal storyteller!
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August 2023 by David Kinney
Great store, clean and neat. Julia was very informative on all products and styles and firmness of mattresses. No high pressure unlike other mattress stores. Julia made the entire process quick and easy with excellent explanations.
